This topic provides answers to some frequently asked questions about the basic usage of Tongyi Tingwu.
Why am I unable to use Tongyi Tingwu after I activate Intelligent Speech Interaction?
Why are the prices of Tongyi Tingwu and Intelligent Speech Interaction different?
Can the speaker separation feature recognize that a speaker is a customer or a leader?
What do I do if the number of concurrent ingest endpoints for real-time recording exceeds 200?
Why am I unable to use Tongyi Tingwu after I activate Intelligent Speech Interaction?
Tongyi Tingwu and Intelligent Speech Interaction are independent products. You must activate the service for each product that you want to use.
Why are the prices of Tongyi Tingwu and Intelligent Speech Interaction different?
Tongyi Tingwu provides features for meeting scenarios, whereas Intelligent Speech Interaction applies to a wider range of scenarios. For more information about the features of Intelligent Speech Interaction, see What is Intelligent Speech Interaction?.
How long does a WebSocket ingest URL remain valid after a real-time recording is disconnected? What is the impact if the WebSocket ingest URL becomes invalid?
A WebSocket ingest URL becomes invalid 24 hours after the real-time recording is disconnected. After the URL becomes invalid, you cannot resume the original request.
Can the speaker separation feature recognize that a speaker is a customer or a leader?
The speaker separation feature cannot recognize the identity of a speaker. This feature can only distinguish different speakers. You can modify the name of a speaker after the meeting ends.
What do I do if the number of concurrent ingest endpoints for real-time recording exceeds 200?
To increase the number of concurrent ingest endpoints, submit a ticket.
What video formats are supported?
Tongyi Tingwu supports uploading video files that are up to 6 GB in size and 6 hours in duration. The supported formats are MP4, WMV, M4V, FLV, RMVB, DAT, MOV, MKV, WebM, AVI, MPEG, 3GP, and OGG.
What sample rates does Tongyi Tingwu support?
The real-time recording and audio/video file recording features support sample rates of 8 kHz, 16 kHz, and higher. For real-time recording, a sample rate of 8 kHz supports only single-channel audio detection, while a sample rate of 16 kHz supports audio detection for up to three channels.
Does Tongyi Tingwu support translation?
Yes. The real-time recording feature supports bidirectional real-time translation between Chinese, English, Japanese, and Korean. When processing mixed Chinese and English speech, it can also provide real-time translations in Chinese, English, or a combination of both.