return and reissue an invoice, reissue an invoice-Expenses and Costs-阿里云帮助中心

If you find that an issued invoice contains incorrect information or is the wrong type, you can use this document to learn how to return the invoice and request a new one.

Request a refund

The invoice booking status for a digital account indicates whether an invoice has been booked in compliance with tax regulations. If you are unsure whether an invoice has been booked, consult your finance personnel. Select the appropriate scenario based on your invoice type and status:

Recorded: The recipient has marked the invoice as recorded in their accounting system.
Not recorded: The recipient has not yet marked the invoice as recorded in their accounting system.

Return a general electronic invoice or a special electronic VAT invoice that is not recorded

On the Invoice Download and Refund page, find the invoice that you want to return and click Refund in the Actions column.
In the invoice return dialog box, if the Blue-letter Invoice Posting Status is Not recorded, you can fill in the Reason for return and Remarks as needed.
Click OK to submit the return request.

Return a special electronic VAT invoice that is recorded

If the invoice has already been recorded, it must be reversed with a credit note. To do this, ask your finance department to submit a Red-font Invoice Information Confirmation Form through the electronic tax system. After the tax system confirms the form, Alibaba Cloud will issue a credit note.

In the electronic tax system, issue a Red-font Invoice Information Confirmation Form to fully reverse the invoice amount with a credit note.
After the Red-font Confirmation Form is issued, find the invoice on the Invoice Download and Refund page and click Return.
In the invoice return dialog box, if the Blue-letter Invoice Posting Status is Recorded, enter the Red-font Confirmation Form number. Select a Reason for return and enter any Remarks. In the remarks, you must include the original invoice number.

Note
Click Details in the Actions column. You can find the original invoice number on the Invoicing Record Details page.
Click OK to submit the return request.

Wait for the return to complete

After you submit a return request, it cannot be canceled. The invoice status changes to Return in progress. Alibaba Cloud will process the credit note reversal and complete the return within 1 to 3 business days.

You can track the return progress in the Status column on the Invoice Download and Refund page. After the return is complete, the invoice status changes to Reversed with credit note.

Request a new, correct invoice

When the invoice status is Returned, the return is complete and the original invoice is void.

You can then go to the Issue Invoice page to submit a new invoice request for the charges associated with the returned invoice.

FAQ

How do I modify information or add remarks to an issued invoice?

You cannot modify information or add remarks to an issued invoice.

To change invoice information, you must return the original invoice and request a new one.

What does invoice recording mean?

The accounting entry status indicates whether an invoice has been recorded in your accounting books in compliance with tax regulations. If you are unsure of the status, consult your finance department.

After submitting a return request, how can I check its progress?

You can check the Invoice status column on the Invoice Download and Return page. Return in progress means the return is being processed. Reversed with credit note means the return is complete.

What is the difference between the return process for general electronic invoices and special electronic VAT invoices?

The return process is the same for general electronic invoices and for special electronic VAT invoices that are not yet recorded.
For a special electronic VAT invoice that is already recorded, you must first issue a Red-font Invoice Information Confirmation Form in the electronic tax system to fully reverse the invoice amount. Then, you can complete the return operation in the Expenses and Costs console.

How soon can I request a new invoice after a return?

After you submit a return request, you must wait for the original invoice status to change to Reversed with credit note. Then, you can request a new invoice.

For more information about other invoice issues, see Invoice FAQ.