Consulting service
If you have questions about the Alibaba Cloud Visual Intelligence API, join our DingTalk support group by searching for the group ID 23109592. The group is open to enterprise users, developers, and service providers.
How do I troubleshoot issues using a RequestId or an error message?
You can use the Troubleshooting Center to efficiently diagnose issues with your API operations.
How do I resolve the "InvalidApi.NotPurchase: Specified api is not purchase" error?
This error indicates that the service is not activated. To resolve this issue, activate the service for the corresponding category.
How do I resolve the "InvalidApi.NotFound: Specified API is not found" error?
To resolve this error, check that the API operation name is spelled correctly and matches the corresponding endpoint. For more information about endpoints, see Endpoints.
How do I resolve the "[pk=XXXXXX,tag=viapi:default] DB instance current status not support the operation." error when accessing a face database?
This error occurs if you have not made any API service invocations in over 6 months. To protect your data, the platform freezes the face feature vector data for inactive accounts. To restore the data, contact technical support through the DingTalk group (23109592).