If a resource plan expires or your account has an overdue payment, you cannot use ApsaraVideo VOD. To avoid service interruptions, renew your plan or top up your account in a timely manner.
Top up your account
After activation, ApsaraVideo VOD uses pay-as-you-go billing by default. If a resource plan expires or is fully consumed, billing automatically switches to pay-as-you-go. Because pay-as-you-go is a post-paid billing method, maintain enough account balance to avoid service suspension due to overdue payments.
To top up your account:
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Log on to the ApsaraVideo VOD console.
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In the top menu bar, click Expenses to open the Expenses and Costs home page.
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On the home page, in the Account Balance area, click Deposit/Remittance.
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Enter the top-up amount and follow the on-screen instructions to complete the payment.
Purchase a new resource plan
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Method 1: Renew
Only ApsaraVideo VOD storage plans can be renewed. For other types of resource plans, you must purchase a new plan before the current one expires. For more information, see Renew a resource plan.
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Method 2: Purchase
All ApsaraVideo VOD resource plans can be stacked. Purchase a new resource plan before your current one expires or is fully consumed. After the purchase, no further action is required and your services will not be affected. To purchase a resource plan: Click to purchase
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A new resource plan takes effect automatically after purchase, but there may be a delay.
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You can set a quota alert for your resource plan to prevent resource shortages. For more information, see View resource plan details.
Renew the license for ApsaraVideo Player SDK or Short Video SDK
Method 1: Renew from the License Management page
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Go to the My Authorizations page in the ApsaraVideo VOD console.
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Select the License Management tab, find the instance ID that is bound to the target application, and click Renew in the Actions column.
Important-
If the instance ID is empty or an error occurs in the console during renewal, use Method 3: Purchase a new license and bind the application or submit an Alibaba Cloud ticket for renewal.
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Renewal applies to the entire license order. If your license order includes multiple SDK entitlements, all of them are renewed together. You cannot change the configuration during renewal. If you have questions, submit an Alibaba Cloud ticket.
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On the renewal management page, click Renew in the Actions column. You are redirected to the Billing Management > Renewals page. On the Manual Renewal tab, find the target ApsaraVideo MediaBox instance and click Renew in the Actions column.
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On the ApsaraVideo MediaBox renewal page, confirm your current configuration and the renewal duration, then click Buy Now to complete the renewal. We recommend that you enable auto-renewal to prevent expiration.
Method 2: Renewal through resource plan purchase
If you have received a complimentary license by consuming resources or purchasing a designated subscription package, you must bind the new license before your current one expires. Follow the instructions in Step 3: Bind a license to avoid service interruptions from failed SDK calls in production.
| SDK |
Eligible amount |
Application link |
| player SDK |
For details, see Obtain a player SDK license. |
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| short video SDK |
For details, see Obtain a short video SDK license. |
Apply by submitting a Yida form. |
| live streaming SDK |
Free of charge |
No application required |
Method 3: Purchase a new license and bind the application
If the instance ID is empty for your purchased SDK license or if an error occurs during renewal, you must purchase a new license from the ApsaraVideo MediaBox Purchase Page before your current license expires. After the purchase, follow the instructions in Step 3: Bind a license to prevent service interruptions.
Empty instance ID: The instance ID column for the order on the License Management page is empty.
Console error during renewal:
A red error message appears at the bottom of the renewal page: Order configuration parameters do not meet validation criteria. Please reconfigure the product! This prevents you from completing the renewal by clicking Buy Now. If you encounter this error, use Method 3: Purchase a new license and bind the application or submit an Alibaba Cloud ticket for renewal.