You can check a peripheral's compatibility with Alibaba Cloud Workspace in Cloud Computer Manager or on the Query Peripheral Compatibility page. For the best experience, use peripherals certified for Alibaba Cloud Workspace.
Get peripheral information
For USB peripherals, you need the Vendor Identifier (VID) and Product Identifier (PID) to configure peripheral policies. The VID and PID are hexadecimal strings, such as 0xa12c. The 0x prefix can typically be omitted. You can find the VID and PID of a connected USB peripheral in several ways.
Multiple factors affect the availability of peripherals in a cloud computer. These factors include the type and version of the Alibaba Cloud Workspace terminal and client, the cloud computer image, the local device that runs the client, and the brand and model of the peripheral. You can check the compatibility of a specific peripheral with cloud computers on the Peripheral Compatibility Query page. The data on this page comes from laboratory tests and is for reference only. Actual results may vary.
Workspace terminal
Open and log on to the Alibaba Cloud Workspace client.
In the upper-right corner of the client, click the icon and select Settings.
In the left navigation pane of the Settings window, click Peripherals. In the Local USB Peripherals panel, you can view the VID and PID of your USB peripheral.
Manually on your computer
You can find the VID and PID of a peripheral in your computer's device management information.
Windows
From the Start menu, search for and open Device Manager.
In the Device Manager window, expand and double-click the target USB device.
Go to the Details tab. From the Property drop-down list, select Hardware Ids. The VID and PID are displayed in the Value text box below.
macOS
From the Apple menu bar, choose . In the pop-up window, click More Info.
At the bottom of the About panel, click System Report.
In the left navigation pane of the new window, select Hardware > USB. Select the target USB device on the right to view its VID and PID in the details section below.
Using a third-party tool
You can use the USB Device Tree Viewer tool to view peripheral information. This tool is available for Windows only.
Download the tool from https://www.uwe-sieber.de/usbtreeview_e.html#download.
Unzip the downloaded package and double-click
UsbTreeView.exeto run it.In the navigation tree on the left, select the target USB device. You can find the VID and PID in the Device ID section of the right-side panel.
Check peripheral compatibility in a cloud computer
Check in Cloud Computer Manager
This topic uses Cloud Computer Manager V2.5.0 as an example. If your experience differs from the description in this document, your version may be outdated. Upgrade to the latest version.
Open Cloud Computer Manager using one of the following methods:
On the cloud computer desktop, double-click the Cloud Computer Manager shortcut icon.
On the cloud computer desktop, click DesktopAssistant and then click Cloud Computer Manager.
On the Cloud Computer Manager homepage, click Devices and Printers.
On the Peripheral Management page, click Check Compatibility in the upper-left corner.
On the Check Compatibility page, enter the vendor ID (VID) and product ID (PID) of the peripheral, and then click Query.
NoteThe VID and PID are 4-digit hexadecimal strings, such as
a12c.If the peripheral is compatible, it can be used normally on the cloud computer.
If the peripheral is not listed as compatible, it has not been tested for compatibility. Test the peripheral on your cloud computer before you use it.
Check on the Alibaba Cloud Workspace peripheral compatibility page
Visit the Alibaba Cloud Workspace Peripheral Compatibility Query page and run a query.