Check peripheral compatibility
You can check a peripheral's compatibility with Alibaba Cloud Workspace in Cloud Computer Manager or on the Query Peripheral Compatibility page. For the best experience, use peripherals certified for Alibaba Cloud Workspace.
Get peripheral information
For USB peripherals, you need the VID (Vendor ID) and PID (Product ID), which are required when you configure peripheral policies. Both VID and PID are hexadecimal values, such as 0xa12c, where the 0x prefix is typically optional. You can look up the VID and PID of a connected USB peripheral in several ways.
The availability of peripheral devices on a cloud computer depends on multiple factors, including the type and version of the Alibaba Cloud Workspace terminal, the cloud computer image type and version, the type and version of the local device running the Alibaba Cloud Workspace client, and the brand and model of the peripheral device. You can visit the peripheral compatibility page to check whether a specific peripheral is compatible with a cloud computer. The data on this page was obtained under laboratory conditions and may differ from actual results.
From the Alibaba Cloud Workspace terminal
Open and log on to the Alibaba Cloud Workspace client.
In the upper-right corner of the client, click the icon, and then select Settings.
In the left-side navigation pane of the Settings window, click Peripherals, and then view the VID and PID of the USB peripheral on the Local USB Peripherals panel.
From the computer's device manager
You can find the VID and PID of a peripheral in the device management information on your computer.
Windows
In the Start menu, search for and open Device Manager.
In the Device Manager window, navigate to , and then double-click the USB device you want to look up.
On the Details tab of the properties dialog box, select Hardware Ids from the Property drop-down list. The VID and PID are displayed in the text box below.
macOS
In the system menu bar, choose , and then click More Info in the dialog box.
At the bottom of the About This Mac panel, click System Report.
In the left-side navigation pane of the new window, choose Hardware > USB, select the USB device you want to look up in the right-side panel, and then view the VID and PID below.
From the floating menu
Click the floating menu and select Peripherals & Printers.
On the Advanced Management tab, view the VID and PID of the USB peripheral in the device list.
Use a third-party tool
You can use the USB Device Tree Viewer tool to view peripheral information. This tool supports only Windows.
Download the tool: https://www.uwe-sieber.de/usbtreeview_e.html#download.
Extract the downloaded package, and then double-click
UsbTreeView.exeto open it.In the left-side directory of the tool, select the USB device you want to look up, and then view the VID and PID in the Device ID section of the right-side panel.
Check peripheral compatibility in a cloud computer
Check in Cloud Computer Manager
This topic uses Cloud Computer Manager V2.5.0 as an example. If your experience differs from the description in this document, your version may be outdated. Upgrade to the latest version.
Open Cloud Computer Manager using one of the following methods:
On the cloud computer desktop, double-click the Cloud Computer Manager shortcut icon.
On the cloud computer desktop, click DesktopAssistant and then click Cloud Computer Manager.
On the Cloud Computer Manager homepage, click Devices and Printers.
On the Peripheral Management page, click Check Compatibility in the upper-left corner.
On the Check Compatibility page, enter the vendor ID (VID) and product ID (PID) of the peripheral, and then click Query.
NoteThe VID and PID are 4-digit hexadecimal strings, such as
a12c.If the peripheral is compatible, it can be used normally on the cloud computer.
If the peripheral is not listed as compatible, it has not been tested for compatibility. Test the peripheral on your cloud computer before you use it.
Check on the Alibaba Cloud Workspace peripheral compatibility page
Visit the Alibaba Cloud Workspace Peripheral Compatibility Query page and run a query.