Policies in Elastic Desktop Service (EDS) are used to control user experience, security, audit, peripherals, remote collaboration, and AI. This topic describes the policies used to control remote collaboration.
Quick Start
View the following walkthrough to learn what stream collaboration is in Wuying Cloud Desktop and how to use it. For the best experience, open it in a new window.
Background information
Use scenarios
EDS provides the stream collaboration feature for administrators and end users. End users can share their desktops with administrators for remote assistance or share their desktops with other end users for shared collaboration.
-
Remote assistance: If end users encounter issues when they use cloud computers, they can initiate remote assistance requests to administrators. The administrators can remotely view and manage the desktops of end users to quickly troubleshoot issues.
Use scenario: desktop sharing between teachers and students in online education scenarios.
-
Shared collaboration: If end users want to collaborate with others, they can initiate shared collaboration and invite other end users to join the collaboration.
Use scenario: desktop sharing between colleagues in online office scenarios.
Applicable scope
-
Images
The stream collaboration feature supports Windows OS images of V1.1.0 and later for Adaptive Streaming Protocol (ASP) and custom images that are created based on such OS images.
-
EDS terminals
Only the following EDS terminals are supported:
Software clients (Windows client, macOS client): V6.2
Web client: No version requirement
Hardware terminal: V6.3
Billing
-
Remote assistance: This feature is free of charge.
-
Shared collaboration is in public preview, and is free of charge during the public preview. After the public preview ends, you are charged for using shared collaboration. An announcement that includes the billing rules will be released in advance. We recommend that you stay tuned to our latest updates and announcements.
Policies
|
Policy |
Description |
|
Contact Administrator for Help |
Default: Disabled. This setting controls whether end users can request remote assistance from an administrator when encountering issues with their cloud computer. When disabled, users cannot initiate help requests. This is a standard platform feature and is provided at no additional cost. |
|
User Stream Collaboration |
Default: Disabled. When enabled, users can share their cloud computer and invite others to collaborate via the stream collaboration feature. This service is currently in a free public preview. Information regarding future commercialization and billing will be announced separately; monitor official announcements for latest updates. |
|
Forced Remote Assistance |
Default: Disabled. When enabled, administrators can initiate a remote assistance session without requiring authorization from the end user. |