The diagnosis feature helps you quickly detect connection, network, and logon issues for cloud computers. It generates automated analysis reports with solutions to troubleshoot problems efficiently, minimize service disruptions, and optimize resource usage.
Use cases
Cloud computer connection issues
When a cloud computer frequently disconnects, run the cloud computer connection diagnosis. After you set a time range, the system automatically checks for anomalies in the resource loads of the cloud computer and client and in the cloud computer environment configuration. The diagnosis then suggests solutions, such as adjusting resource specifications.
Network access issues
If you cannot access the internet from a cloud computer, use the internet connection diagnosis to quickly identify the root cause. This can include network policy restrictions, firewall configuration conflicts, or website connectivity failures. The system generates a solution, such as modifying blacklist/whitelist rules.
Logon failure troubleshooting
If you encounter logon failures on a client or hardware terminal, use the logon exception diagnosis to analyze issues with the client configuration, account permissions, or logon policy. The diagnosis may suggest actions such as resetting a password or updating the client version.
Procedure
You can access the diagnosis feature in several ways.
Resources
Log on to the Elastic Desktop Service Enterprise console.
In the left-side navigation pane, choose .
In the top navigation bar, select a region.
On the Cloud Computers page, find the target cloud computer and start a diagnosis:
In the Actions column, click More and select Diagnosis.
Click the cloud computer ID and select the Diagnosis tab.
On the Diagnosis tab, click Start Diagnosis.
On the Start Diagnosis page, configure the following parameters and click OK.
Parameter
Description
Time range
Set the time range for the diagnosis. The following options are available:
1 Hour
6 Hours
1 Day
3 Days
Custom
NoteYou can set a custom time range spanning up to the last 30 days.
Diagnostic scenario
Select a diagnostic scenario for the cloud computer. The following options are available:
cloud computer connection diagnosis: Checks the cloud computer for disconnection errors within the specified time range. The following items are checked:
Cloud computer environment configuration
Cloud computer resource load
Client resource load
internet connection diagnosis: Checks whether the cloud computer can connect to the internet within the specified time range. The following items are checked:
Cloud computer environment configuration
Network packet policy configuration
Network blacklist/whitelist policy configuration
Tests connectivity to first-party websites
Tests connectivity to third-party websites
logon exception diagnosis: Checks for logon failure records from clients or hardware terminals within the specified time range. The following items are checked:
Cloud computer environment configuration
Client configuration
Logon policy
On the Diagnosis tab, view the task status in the Diagnostic Status column. In the Report ID column, click the target report ID to view the diagnostic details.
Performance monitoring and diagnosis
Log on to the Elastic Desktop Service Enterprise console.
In the left-side navigation pane, choose .
In the top navigation bar, select a region.
On the Cloud Computer Monitoring page, select the Cloud Computers tab. In the Actions column for the target cloud computer, click Diagnosis.
On the Diagnosis tab, click Start Diagnosis.
On the Start Diagnosis page, configure the following parameters and click OK.
Parameter
Description
Time range
Set the time range for the diagnosis. The following options are available:
1 Hour
6 Hours
1 Day
3 Days
Custom
NoteYou can set a custom time range spanning up to the last 30 days.
Diagnostic scenario
Select a diagnostic scenario for the cloud computer. The following options are available:
cloud computer connection diagnosis: Checks the cloud computer for disconnection errors within the specified time range. The following items are checked:
Cloud computer environment configuration
Cloud computer resource load
Client resource load
internet connection diagnosis: Checks whether the cloud computer can connect to the internet within the specified time range. The following items are checked:
Cloud computer environment configuration
Network packet policy configuration
Network blacklist/whitelist policy configuration
Tests connectivity to first-party websites
Tests connectivity to third-party websites
logon exception diagnosis: Checks for logon failure records from clients or hardware terminals within the specified time range. The following items are checked:
Cloud computer environment configuration
Client configuration
Logon policy
On the Diagnose tab, view the task status in the Diagnostic Status column. In the Report ID column, click the target report ID to view the diagnostic details.
Related operations
View diagnostic reports
After you start a diagnosis, you can view its history, including the diagnostic scenario, execution status, and results. The report details include the solution and other information about the diagnosis and the cloud computer.
Log on to the Elastic Desktop Service Enterprise console.
In the left-side navigation pane, choose .
In the top navigation bar, select a region.
On the Cloud Computers page, click the cloud computer ID and select the Diagnosis tab.
On the Diagnosis tab, click a report ID in the report ID column to view the detailed report.