Chat - 会话

Ext 字段说明

AnswerSource=BotFramework 时：

响应报文：

FAQ 问答-直出

{
  "QuerySegList": [
    "测试",
    "富文",
    "本"
  ],
  "Messages": [
    {
      "Knowledge": {
        "Score": 100.0,
        "Category": "第一个类目",
        "ContentType": "RICH_TEXT",
        "AnswerSource": "KnowledgeBase",
        "Content": "<p>富文本答案啊</p>",
        "Summary": "富文本答案啊",
        "Title": "测试富文本",
        "Id": "4549"
      },
      "AnswerType": "Knowledge"
    }
  ],
  "RequestId": "1b8b19de-7e6d-4e45-b7f1-9daca21af8b0",
  "SessionId": "1234",
  "MessageId": "1b8b19de-7e6d-4e45-b7f1-9daca21af8b0"
}

FAQ 问答-澄清

{
  "QuerySegList": [
    "文本"
  ],
  "Messages": [
    {
      "AnswerSource": "KNOWLEDGE",
      "Recommends": [
        {
          "Score": 46.0,
          "Title": "测试纯文本",
          "KnowledgeId": "4548"
        }
      ],
      "AnswerType": "Recommend"
    }
  ],
  "RequestId": "5af5d5f9-76b1-45e9-8003-fcd07ab9a5e4",
  "SessionId": "1234",
  "MessageId": "5af5d5f9-76b1-45e9-8003-fcd07ab9a5e4"
}

对话工厂直出

{
  "QuerySegList": [
    "查",
    "天气"
  ],
  "Messages": [
    {
      "Text": {
        "Ext": {
          "MATCHED_ENTRY_NAME": "intentWithout_city",
          "MATCHED_INTENT_SOURCE": "",
          "INTENT_ID": 724414,
          "BOT_ANSWER_SOURCE": "Lgf",
          "IntentName": "查天气意图",
          "INTENT_DETAIL": "[我想|我要]查天气",
          "LGF_EXPRESSION": "[我想|我要]查天气",
          "IS_SESSION_FINISHED": false,
          "DsScore": 100.0,
          "DIALOG_ID": "299034",
          "FINISH_LABEL": false,
          "MODULE_START": false,
          "INTENT_NAME": "查天气意图",
          "INTENT_SOURCE": "Lgf",
          "DIALOG_NAME": "示例_查天气"
        },
        "ContentType": "PLAIN_TEXT",
        "NodeName": "示例_查天气.查天气填槽.__city",
        "AnswerSource": "BotFramework",
        "Slots": [
          {
            "Origin": "",
            "Hit": false,
            "Value": "",
            "Name": "查天气意图.city"
          }
        ],
        "Score": 100.0,
        "DialogName": "示例_查天气",
        "IntentName": "查天气意图",
        "Content": "请问您要查哪里的天气？",
        "NodeId": "1410-c7a72a78.__city",
        "ExternalFlags": {
          
        }
      },
      "AnswerType": "Text"
    }
  ],
  "RequestId": "dc6757ef-9d03-4255-92ec-d262752a88ed",
  "SessionId": "1234",
  "MessageId": "dc6757ef-9d03-4255-92ec-d262752a88ed"
}

对话工厂澄清

{
  "QuerySegList": [
    "公积金"
  ],
  "Messages": [
    {
      "VoiceTitle": "请问你说的是公积金查询，还是公积金提取",
      "AnswerSource": "BotFramework",
      "Recommends": [
        {
          "Score": 0.656,
          "AnswerSource": "BotFramework",
          "Title": "公积金查询",
          "KnowledgeId": "735899"
        },
        {
          "Score": 0.634,
          "AnswerSource": "BotFramework",
          "Title": "公积金提取",
          "KnowledgeId": "735900"
        }
      ],
      "AnswerType": "Recommend"
    }
  ],
  "RequestId": "ab6be8af-cee4-40c3-9919-2ac7461d7d98",
  "SessionId": "123",
  "MessageId": "ab6be8af-cee4-40c3-9919-2ac7461d7d98"
}

意图、FAQ 混合澄清

{
  "QuerySegList": [
    "公积金"
  ],
  "Messages": [
    {
      "VoiceTitle": "请问你说的是公积金查询，还是住房公积金在个人所得税税前扣除的具体规定是什么？",
      "AnswerSource": "INTENT_FAQ_CLARIFY",
      "Recommends": [
        {
          "Score": 0.656,
          "AnswerSource": "BotFramework",
          "Title": "公积金查询",
          "KnowledgeId": "735899"
        },
        {
          "Score": 0.47410887479782104,
          "Category": "税务-12366&680 条-税款计算-居民个人取得综合所得-个人所得税专项扣除",
          "AnswerSource": "KNOWLEDGE",
          "Title": "住房公积金在个人所得税税前扣除的具体规定是什么？",
          "KnowledgeId": "7049"
        }
      ],
      "AnswerType": "Recommend"
    }
  ],
  "RequestId": "08d6bb1c-5394-4836-8e4a-86c07e7729b1",
  "SessionId": "123",
  "MessageId": "08d6bb1c-5394-4836-8e4a-86c07e7729b1"
}

闲聊

{
  "QuerySegList": [
    "你好"
  ],
  "Messages": [
    {
      "Text": {
        "ContentType": "PLAIN_TEXT",
        "AnswerSource": "ChitChat",
        "HitStatement": "你好",
        "Content": "哔~哔~哔~，我来了"
      },
      "AnswerType": "Text"
    }
  ],
  "RequestId": "8f267d8c-c118-4d6a-9ba1-2a5bdc720fed",
  "SessionId": "1234",
  "MessageId": "8f267d8c-c118-4d6a-9ba1-2a5bdc720fed"
}

全局敏感词

{
  "QuerySegList": [
    "查",
    "天气"
  ],
  "Messages": [
    {
      "Text": {
        "ContentType": "PLAIN_TEXT",
        "AnswerSource": "SENSITIVE_WORD",
        "Content": "您说的这个问题我不能回答您，您可以尝试询问其他问题"
      },
      "AnswerType": "Text"
    }
  ],
  "RequestId": "961d4187-e2e7-4463-8063-a4c79c912227",
  "SessionId": "1234",
  "MessageId": "961d4187-e2e7-4463-8063-a4c79c912227"
}

转人工

全局转人工

{
  "QuerySegList": [
    "人工"
  ],
  "Messages": [
    {
      "Text": {
        "ContentType": "PLAIN_TEXT",
        "AnswerSource": "COMMANDS",
        "Content": "正在为您转接人工客服",
        "Commands": {
          "sysToAgent": "{\"skillGroup\":\"12\"}"
        }
      },
      "Knowledge": {
        
      },
      "Type": "Text",
      "AnswerType": "Text"
    }
  ],
  "RequestId": "1ad8733a-7180-4e3b-a969-96f47d774256",
  "SessionId": "123",
  "MessageId": "fbbe0230-af14-4850-8f59-2ff60dfbf773"
}

触发对话工厂意图转人工

{
  "QuerySegList": [
    "转",
    "人工"
  ],
  "Messages": [
    {
      "Text": {
        "Ext": {
          "MATCHED_ENTRY_NAME": "转人工",
          "MATCHED_INTENT_SOURCE": "",
          "INTENT_ID": 8454,
          "BOT_ANSWER_SOURCE": "Similarity",
          "intentName": "转人工",
          "DsScore": 100.0,
          "INTENT_DETAIL": "转人工",
          "LGF_EXPRESSION": "转人工",
          "IS_SESSION_FINISHED": true,
          "dsScore": 100.0,
          "DIALOG_ID": "2529",
          "FINISH_LABEL": false,
          "IntentName": "转人工",
          "MODULE_START": true,
          "INTENT_NAME": "转人工",
          "INTENT_SOURCE": "Similarity",
          "DIALOG_NAME": "公积金转人工"
        },
        "ContentType": "PLAIN_TEXT",
        "NodeName": "公积金转人工.回复信息",
        "AnswerSource": "BotFramework",
        "Score": 100.0,
        "DialogName": "公积金转人工",
        "IntentName": "转人工",
        "Content": "这是转人工的回复",
        "Commands": {
          "sysToAgent": "{\"skillGroup\":\"8\",\"ext\":\"123\"}"
        },
        "NodeId": "i073y198",
        "ExternalFlags": {
          
        }
      },
      "Type": "Text",
      "AnswerType": "Text"
    }
  ],
  "RequestId": "1ad8733a-7180-4e3b-a969-96f47d774256",
  "SessionId": "123",
  "MessageId": "590f0434-030a-4de2-8212-bf1a96e0c687"
}

无答案

{
  "QuerySegList": [
    "公积金",
    "贷款"
  ],
  "Messages": [
    {
      "Text": {
        "ContentType": "PLAIN_TEXT",
        "AnswerSource": "NO_ANSWER",
        "Content": "我还没有学会这个问题，已经记录会尽快学习为您解答，请尝试询问我其他问题"
      },
      "AnswerType": "Text"
    }
  ],
  "RequestId": "1ad8733a-7180-4e3b-a969-96f47d774256",
  "SessionId": "1234",
  "MessageId": "1ad8733a-7180-4e3b-a969-96f47d774256"
}

机器阅读 [非标，依赖开启文档问答能力]

{
    "QuerySegList":[
        "项目",
        "备案"
    ],
    "Messages":[
        {
            "Type":"Text",
            "AnswerType": "Text",
            "Text":{
                "AnswerSource":"MACHINE_READ",
                "ArticleTitle":"备案十一",
                "Content":"四、申请接收:
申请方式:网上申请
联系电话:0571-87052724、87052837
办公地址:无
五、办理基本流程:
1、项目单位登录浙江政务服务网(http://www.zjzwfw.gov.cn)进行法人用户
注册。
2、项目单位使用法人用户账号登录浙江政务服务网投资项目在线审批监
管平台(http://tzxm.zjzwfw.gov.cn)(以下简称在线平台)。
3、项目单位选择在线平台“项目登记”中的“备案类登记”栏目,进入
备案系统。
4、填报项目备案信息
5、提交项目备案信息表,完成项目赋码
6、提交声明,完成项目备案
流程图:http://zjqlk.oss-cn-hangzhou.aliyuncs.com/c/5/53"
            }
        }
    ],
    "RequestId":"089abc58-e9ab-4aa8-86a8-70fc9d8cf0fb",
    "SessionId":"123",
    "MessageId":"089abc58-e9ab-4aa8-86a8-70fc9d8cf0fb"
}

表格问答直出[非标，依赖开启 Tableqa 能力]

{
  "QuerySegList": [
    "王珊珊",
    "的",
    "成绩"
  ],
  "Messages": [
    {
      "Text": {
        "ContentType": "PLAIN_TEXT",
        "AnswerSource": "TABLEQA",
        "Content": "姓名是王珊珊的成绩是不及格"
      },
      "AnswerType": "Text"
    }
  ],
  "RequestId": "c09d1913-dd8d-4a45-b8bd-e45e4fcf872b",
  "SessionId": "123",
  "MessageId": "c09d1913-dd8d-4a45-b8bd-e45e4fcf872b"
}

表格问答反问[非标，依赖开启 Tableqa 能力]

{
  "QuerySegList": [
    "收益率",
    "大于",
    "4",
    "的",
    "产品"
  ],
  "Messages": [
    {
      "AnswerSource": "TABLEQA",
      "Title": "请选择投资时间：",
      "Recommends": [
        {
          "Title": "1907"
        },
        {
          "Title": "31"
        },
        {
          "Title": "365"
        }
      ],
      "AnswerType": "Recommend"
    }
  ],
  "RequestId": "abef84e0-8d08-4d80-9dfb-2e958e0833ad",
  "SessionId": "1234",
  "MessageId": "abef84e0-8d08-4d80-9dfb-2e958e0833ad"
}