简介
我们的产品目标，是在合规的情况下让阿里云上的 Salesforce 与全球其他地方的 Salesforce 尽可能保持一致。本文档是对当前时间点产品差异化的描述，并将不断迭代更新。
阿里云上的 Salesforce 提供四个版本：用于生产用途的 CN 无限版（简称 CN UE）和 CN 企业版（简称 CN EE）以及用于应用程序开发目的的 CN 研发版（CN Developer）。CN 专业版（简称 CN PE）已在Summer'25夏季版本中正式发布，其功能和限制与专业版本保持一致。所有版本都是为满足中国本地合规性和独特市场需求而量身定制的 Salesforce 应用程序。 CN 版具有与 Salesforce 全球版相同的限制和额度（例如存储和 API 等）。一些需要额外网络设计和连接的功能，默认关闭。某些功能取决于我们的产品路线图，并将在未来的版本中提供。与全球其他地方的 Salesforce CRM 一样，阿里云上的 Salesforce CRM 遵循同样的每年 3 次主要发布时间表。
重要更新
我们在 Summer'25夏季版中：
1）正式发布 Prompt Builder（依赖 CXG AI Connector）；
2）正式发布 CN Pro Edition（CN专业版，简称 CN PE）；
3）以邀测形式提供 Loyalty Management 相关产品的预览发布（暂不提供产品支持）。
产品与功能差异说明
产品或功能 | 可用（但有差异） | （暂）不提供 | 备注 |
Adoption Assistance | ✔️ | 因依赖于外部第三方服务，暂不提供如下功能： Optimizer app Access to the Transition Assistant Lightning Experience Welcome Mat | |
Agentforce | ✔️ | 由于区域合规性和出口管制方面的原因，Agentforce 的许多高级功能无法使用。Agent Studio、Agentforce DX 和 Bots 均无法使用。 但是，Prompt Builder（见下文），Flow Builder，Flex Templates，Field Generation Templates 和 Summary Templates 均可使用。Connected Experience Gateway 提供与国内大型语言模型 LLMs 的连接，可用于在阿里云上的 Salesforce 中构建代理和基于 LLM 的功能。 | |
Auth Providers | ✔️ | 不支持预定义社交网络身份验证提供商（Apple、Facebook、Janrain 等）。 支持 Salesforce、OpenID Connect 和自定义身份验证提供商（Custom Authentication Providers）。 | |
Backup and Restore | ✔️ | 不支持备份和恢复。 | |
B2B Commerce deployed with Lightning Experience | ✔️ | 不支持基于 Lightning Experience 构建的 B2B Commerce 。 | |
Client-side tools | ✔️ | 使用 Data Loader、Salesforce DX 等客户端工具之前，需要您的管理员在组织中创建连接应用程序（Connected App），并将登录端点 endpoint 指向 login.sfcrmproducts.cn。 | |
Commerce Cloud | ✔️ | 不提供 Salesforce Commerce Cloud。也无法访问 Salesforce Checkout 和自助服务订单中心（Self Service order center）等功能。 | |
CPQ | ✔️ | 不提供 Salesforce CPQ。建议使用 Revenue Lifecycle Management。 | |
CRM Analytics | ✔️ | CRM Analytics 不可用。依赖于 CRM Analytics 的功能也无法使用。 | |
Data Cloud | ✔️ | 不提供 Data Cloud、Data.com Clean 和 Prospector。 因此，DMOs 在 Prompt Builder 以及阿里云上的 Salesforce 其他功能模块中不可用。 | |
Data Assessment | ✔️ | 不提供公司推荐（Company Recommendation）。 不提供数据评估选项卡（Data assessment tab）。 不提供数据旅程公司匹配功能（Data journey company match）。 Data.com Discovery 不可用。 | |
Data.com (including "Jigsaw") | ✔️ | Data.com 不可用。Data.com 字段，例如 DunsNumber、Jigsaw、NaicsCode、NaicsDesc、Tradestyle 等均不提供。 | |
Data Mask | ✔️ | Einstein Mask Generation 不可用。 | |
DevOps Center | ✔️ | DevOps Center 在阿里云上的 Salesforce 中不可用。 | |
Document Generation | ✔️ | 不提供 Omnistudio 的文档生成功能（Document Generation）。 | |
Duplicate Blocking | ✔️ | Duplicate Rules 和 Matching Rules 仅支持精确匹配；模糊匹配不可用。 Person Account rules 依赖于模糊匹配引擎； 因此，Person Account rules 不可用。 独立的 ISV 厂商提供的相关产品和方案可用。 | |
Edge Network | ✔️ | Salesforce Edge Network 在阿里云实例中不可用。 | |
Editions | ✔️ | 不提供全球版本，如 EE、UE、PE，但提供本地化版本。 目前中国可用的版本有：CN 无限版（CN UE ）、CN 企业版（CN EE）、CN 专业版（CN PE）和 CN研发版（CN Developer）。 如本文所述，一些功能在中国不可用。 | |
Einstein.ai | ✔️ | 基于 Cloud to Cloud 的 Einstein.ai Data Access 不可用。 | |
Einstein Activity Capture | ✔️ | 不提供与 Outlook 和 Gmail 的集成。 | |
Einstein Bots | ✔️ | 不提供 Einstein Bots。 | |
Einstein Case Classification | ✔️ | 不提供案例分类（Case classification）功能。 | |
Einstein EP API | ✔️ | Einstein Metadata 模型不可用。 Einstein Metadata 访问不可用。 | |
Einstein Prediction Builder | ✔️ | 不提供 Prediction Builder 及相关功能。 | |
Einstein Search | ✔️ | 不提供 AI 搜索功能。 | |
Einstein SmartAgent Suggested Article | ✔️ | 不提供 Einstein Article Recommedndations。 Einstein Answers 不可用。 Einstein Answer Snippets 不可用。 | |
Einstein SmartAgent Suggested Response | ✔️ | 不提供 Einstein Reply Recommendations 。 | |
✔️ | 不提供电子邮件中继（Email Relay）、Gmail 集成和 Sync、Outlook 集成和 Sync、通过外部电子邮件服务发送、电子邮件日志、高级电子邮件安全性和测试送达功能。 | ||
Email Limits | ✔️ | 每个组织每天最多可外发250,000封邮件。账户激活和密码重置等邮件不计入该限额。未来发布的版本会提高该限额。您可以提交工单申请提高限额。 其中，外发邮件是从Salesforce Org 内部发起、投递到Org外部邮箱的邮件。 | |
Employee Service | ✔️ | Employee Service ("Work.com") 不可用。 | |
Enhanced Usage Metrics | ✔️ | Enhanced Usage Metrics 在阿里云上的 Salesforce 的离线环境中不可用。详情请参考如下文章：Enhanced Usage Metrics isn't available in Government Cloud and Salesforce air-gapped environments。 | |
Event Monitoring | ✔️ | 由于不提供 CRM Analytics, Event Monitoring Analytics App 和预置的 Dashboards 不可用，且未提供 analytics licenses。 | |
Event Relay | ✔️ | Event Relay 在 AWS Event Bridge 中不可用。它是基于 AWS 的公有云 Hyperforce 基础架构的一项功能。详情参考文档：Event Relay。 | |
Experience Cloud | ✔️ | 社区云（Community Cloud）站点必须使用客户自有域名承载。 默认的 Experience Cloud Content Delivery Network (CDN) 不可用，但客户可使用自己的 CDN 服务。 由于 Salesforce CDN 不可用，客户无法在 Salesforce 服务器上托管其HTTPS 证书。客户可以使用第三方服务或 CDN 服务来提供其自定义域。 不提供外发消息（Out-of-office messages）。 Trailhead 徽章卡不可用。 不支持 CMS。 Posts 不能按观点分类。 不支持在内容详情页面的富文本编辑器中使用视频。 Sitemap Generation 不可用。 | |
Field Service | ✔️ | 暂不提供 Field Service。 | |
Flow Builder | ✔️ | 暂不提供 Cloud Flow Designer。 | |
Flow orchestration | ✔️ | Flow orchestration 在阿里云上的 Salesforce 中可用。由于中国不提供 AppExchange 连接，设计器中无法使用来自 AppExchange 的Orchestration 和 Flow 模板。 | |
Geocodes | ✔️ | 暂不提供 Geocodes 。 | |
Google Apps | ✔️ | 不提供 Google apps。 不提供 Gmail connector。 | |
Help Links | ✔️ | Help Links 链接至全球的 Salesforce 帮助和培训，但未针对 CN 版本进行修订。 | |
In-App Guidance | ✔️ | Lightning 中的用户反馈不可用。 | |
Intelligent Swarming | ✔️ | 不提供 Slack、Intelligent Swarming 或 Service Swarming。 | |
ISV Services | ✔️ | Environment Hub、Partner Developer Edition 和 License Management App 不可用。 | |
Lightning Bridge | ✔️ | 在 Canvas App Previewer 中，不提供 Heroku Quick Start 按钮。 | |
Lightning Console | ✔️ | 不提供控制台中的调试视图（Debug view）。 | |
Lightning Object Creator | ✔️ | 不提供 Lightning Object Creator。 | |
Lightning Platform Partnerships | ✔️ | 不提供 Google Sheets、Skype for Salesforce 和 Cisco Spark。 | |
Lightning Sync | ✔️ | 不提供 Lightning Object Creator。 | |
Login with Email | ✔️ | Login with Email 允许用户使用相同的电子邮件地址通过共享登录池登录到不同的账户。但在阿里云的环境中暂不可用。 | |
Maps and Location Services | ✔️ | 暂不提供 Maps and Location Services。 | |
Marketing Cloud Account Engagement | ✔️ | 不提供账号参与功能（Account Engagement）。 | |
Microsoft Teams Integration | ✔️ | 不提供与 Microsoft Teams 的集成。 | |
My Service Journey | ✔️ | My Service Journey 不可用。 | |
Salesforce Mobile App (iOS) | ✔️ | 阿里云上的 Salesforce iOS 移动应用程序现已推出。 AI、推送通知、离线功能、自定义品牌、移动增强、移动发布等功能将不支持。不支持其他操作系统，如iPad，Android。 | |
Salesforce Mobile App (Android) | ✔️ | 阿里云上的 Salesforce 移动应用不提供 Android 版本。 | |
Mobile Push | ✔️ | 暂不提供移动推送（Mobile push）。 | |
Omnichannel | ✔️ | 暂不提供全渠道路由和监管（Omnichannel routing and supervisor）。 | |
Omnistudio | ✔️ | 新的 OmniStudio Designer 可在阿里云上使用。 目前，包括 Health Cloud 在内的大多数行业云产品尚未启用此功能。 计划通过 Health Cloud 的补丁版本来启用此功能。 OmniStudio 运行时可在core上使用。 不支持以前的 OmniStudio 托管包版本。 | |
Pipeline Inspection | ✔️ | 不提供 Pipeline Inspection。 | |
Platform Encryption & Keys | ✔️ | 不提供仅缓存键（Cache-only keys）。 搜索索引（Search indexes）未加密。 | |
Platform Encryption Full Database Encryption | ✔️ | 此功能目前处于 Sandbox 预览阶段，暂不可用。 | |
Platform Encryption Analyzer | ✔️ | Platform Encryption Analyzer 是一款 OWN 产品，目前暂不可用。 | |
Platform Functions | ✔️ | 不提供 Platform Functions。 | |
Private Connect | ✔️ | 不提供 Private Connect。 | |
Pro Edition (known as "Pro Suite" elsewhere) | ✔️ | 不提供 Data Cloud，Marketing Cloud 和 Commerce (Payments) 功能。 | |
Progressive Onboarding | ✔️ | Progressive Onboarding 不可用。 | |
Prompt Builder | ✔️ | Prompt Builder 可以通过 Connected Experiences Gateway 激活。 它可以连接到中国本地的大型语言模型 (LLM)，例如 通义千问模型。 连接是通过阿里云的百炼平台建立的。 Flex Templates, Field Generation Templates 和 Summary Templates 均可支持。 | |
Pub/sub API | ✔️ | 不提供发布/订阅 API 。 | |
Public link | ✔️ | 不支持通过公共链接共享内容和文件。 | |
Quip | ✔️ | 不提供 Files Connect（包括 Quip）。 不提供 Isotope （Engage）。 | |
Sales Cloud Einstein | ✔️ | 不提供 Sales Cloud Einstein。 | |
Sales Cloud Leads | ✔️ | 潜在客户开发集成（Lead generation integration）受到限制（没有可用的公共潜在客户来源）。 | |
Sales Dialer | ✔️ | 不提供 Sales Dialer。 | |
Sales Setup ("Sales Cloud Go") | ✔️ | 不提供 Sales Cloud Go。 | |
Salesforce Authenticator | ✔️ | 不提供 Salesforce Authenticator 应用。 支持 TOTP 多因子认证（TOTP Multi-Factor Authentication），但不支持推送通知消息（MFA）。 | |
Salesforce Classic | ✔️ | 不支持 Salesforce Classic。 | |
Salesforce Connect | ✔️ | 仅支持在阿里云上的 Salesforce 启用开箱即用连接。 | |
Salesforce Inbox | ✔️ | 不提供 Salesforce Inbox。 | |
Salesforce Scheduler | ✔️ | 由于 Mapping 和 Geolocation 的限制，Data Integration Rules 功能不可用。 请参阅下文 Salesforce Scheduler 部分中的注释。 | |
Salesforce Spiff | ✔️ | 不提供 Salesforce Spiff。 | |
Scratch Orgs | ✔️ | 开通启用 Scratch Org 需要提交工单。且使用 Trialforce 模板创建 Scratch Org。 | |
Self Service Discovery | ✔️ | 不提供富链接预览渲染（Rich link preview rendering）。 | |
Service Cloud Messaging | ✔️ | 不提供实时消息传送（Live Messaging）。 | |
Service Cloud - Social Customer Service | ✔️ | 不提供 Social Publisher 和 Social Objects。 | |
Service Cloud - SOS | ✔️ | 不提供 Service Cloud - SOS。 | |
Service Cloud - Web2Case, Web2Lead | ✔️ | 不提供 Recaptcha 验证方式。 | |
Shield | ✔️ | Shield 提供了平台加密（Platform Encryption）、字段审计追踪（Field Audit Trail）和事件监控（Event Monitoring），但 Data Detect 托管包目前在阿里云上的 Salesforce 不可用。 | |
Shield Extension Managed Package | ✔️ | 由 OWN 创建的 Shield Extension Managed Package 在阿里云的 Salesforce 中不可用。 | |
SMS | ✔️ | 基于 SMS 的功能在阿里云上的 Salesforce 中无法直接使用。Connected Experience Gateway (CXG) 为销售、市场营销和客户服务提供 SMS 支持。 | |
Social Accounts, Contacts, and Leads | ✔️ | 社交资料（如 Twitter 和 YouTube）不可用。 | |
Topic Influence Work for Knowledge | ✔️ | 不提供 Topics event tracking 功能。 | |
Trailhead | ✔️ | Trailhead 的授权和连接在阿里云上的 Salesforce Org 中不可用。基于中国的 Org 不能作为 Trailhead 的试验场，Trailhead 模块中的包通常不能部署到阿里云上的 Salesforce orgs 中。 | |
Your Account | ✔️ | Your Account 下的付款和订购页面不可用。所有购买都应通过阿里云网站进行。 |
健康云
Health Cloud 正在从托管包过渡到 Salesforce 原生包含的功能。从 Summer '24 夏季版开始，新的 Health Cloud 客户不再需要安装托管包。
以下仅在托管包中可用的功能将不提供：
Patient Card LWC
Clinical Data Model - replaced by clinical data model in core
Care Coordination - replaced by Integrated Care Management in Core
Custom entities
当前版本不支持依赖于外部集成的功能：
Provider Search
Salesforce Scheduler
Data Integration Rule
Intelligent Appointment Management
Video Conference
Intelligent Doc Automation
Benefit Verification
Medication Management
Assessment
Integrated Care Management
Referral Management
Insurance Group Benefit
另外，OmniStudio Designer 及其相关功能（Patient Card，Utilization，Survey & Assessment，Integrated Care Management，Insurance Group Benefit）目前不可用。OmniScript 和 OmniStudio Runtime 在阿里云上的 Salesforce 中已可用，并可使用 Salesforce 开发工具进行部署。
AI、Data Cloud、Data Processing Engine 和 CRM Analytics 在阿里云上不可用。
Salesforce Scheduler
Salesforce Scheduler 的 Data Integration Rules 明确了以下功能与地理位置数据功能，又称 Geocoding 之间的依赖关系。
Geocoding 已对如下对象启用：
Service Appointment：启用了 Geocodes for Service Appointment Address 数据集成规则。
Service Territory：启用了 Geocodes for Service Territory Address 数据集成规则。
Resource Absence：启用了 Geocodes for Resource Absence Address 数据集成规则。
Service Territory Member：启用了 Geocodes for Service Territory Member Address 数据集成规则。
这些 Geocoding 服务和位置服务功能依赖于与外部地图解决方案的集成，而这些解决方案在阿里云上的 Salesforce 不可用。由于这些区域性差异，开发人员需要编写跳过 Service Territory 选择屏幕的流程，具体说明请参考帮助文档。
阿里云上的 Salesforce 域名
在使用 Salesforce 产品时，某些域名应被列入白名单，以便您的应用程序可正常运行。有关详细信息，请参阅help.salesforce.com 上的帮助和培训文章。
下表中，左侧列展示了用户在全球其他区域的 Salesforce Org 中使用的设置，中间列展示了在阿里云上的 Salesforce Org 中使用的设置。
截至 Summer'25 版本，阿里云上的 Salesforce 不提供 Salesforce Customer 360 Data Manager 和 OmniChannel；但是本文档中提供了相关域名，以供将来使用。
Setup Domain（"my-domain".setup.sfcrmproducts.cn）已在 Winter'25版本中启用，这样可以解决某些浏览器中第三方 Cookie 被阻止的问题。
Salesforce.com（全球版）使用的域名 | 阿里云上的Salesforce 使用的等效域名 | 用法解读 |
不适用 | 用于提供欧盟外客户的收件箱服务。 | |
不适用 | 用于提供欧盟内客户的收件箱服务。 | |
*.bluetail.salesforce.com | 不适用 | 用于新闻、账户 logo 和自动化账户字段。 |
用于存储在 Salesforce 中的 Visualforce 页面、Lightning页面和内容（文件）。 | ||
*.user-content.sfcrmapps.cn | 用于存储在Salesforce中的用户内容。 | |
用于 Salesforce 登录认证以及多个 Salesforce 内容网站，包括 Salesforce 帮助、Salesforce 开发者、Salesforce 管理员、Trailblazer 社区和 Trailhead 等等。 | ||
不适用 | 用于聊天、全渠道和 SOS。 | |
*.experience-builder.sfcrmapps.cn *.experience-preview.sfcrmapps.cn *.experience-live-preview.sfcrmapps.cn | 用于 Experience Cloud 网站的 Experience Builder。 | |
*.hub.sfcrmproducts.cn *.admin.hub.sfcrmproducts.cn | 用于 Customer 360 Data Manager。 | |
*.scrt.sfcrmproducts.cn | 用于下一代全渠道互动（例如：语音和消息）。 | |
*.setup.sfcrmproducts.cn | 用于 Salesforce 中的设置页面。 | |
*.sites.sfcrmapps.cn | 用于 Salesforce 网站。 | |
*.sfdcopens.sfcrmproducts.cn | 用于电子邮件跟踪（保留以供将来使用）。 | |
*.site.com | *.experience.sfcrmapps.cn | 用于Experience Cloud 网站。 |
.trailblazer.me | 不适用 | 用于与多个 Salesforce 相关的网站（包括 AppExchange、IdeaExchange、Salesforce 帮助、Trailhead 和Trailblazer 社区）进行注册、登录以及个人资料和设置管理。 |
不适用 | 用于启用站点（myTrailhead）。 |
Introduction
Although product goal is to keep Salesforce on Alibaba Cloud be identical to the rest of the world when compliance permits. This document is a description of the current point in time and will evolve in the future.
Salesforce on Alibaba Cloud offers four editions: CN Unlimited Edition (formerly "CN Edition") and CN Enterprise Edition for production use and CN Developer Edition for application development purposes. CN Professional Edition ("CN PE") has been added for the Summer'25 Release, and is aligned with the features and limits of Professional Edition. All editions are Salesforce applications tailored to meet both the local compliance and unique market needs in China. CN Edition has limits and platform allocations (such as storage and API etc) that are equivalent to Salesforce global versions. Some features that require additional network design and connections are turned off by default. Some features are subject to our product roadmap and will be made available in future releases. Salesforce on Alibaba Cloud follows the same 3 times/year major release schedule.
Updates
In the Summer'25 release:
1). Prompt Builder (dependent on CXG AI Connector) is officially released.
2). CN Pro Edition (CN PE) is officially released.
3). Loyalty Management is in limited preview by invitation only (the features are currently being tested and do not have production support).
Product and Feature Differences
PRODUCT OR FEATURE | AVAILABLE WITH DIFFERENCES | NOT AVAILABLE | Comments |
Adoption Assistance | ✔️ | These features aren’t available because they rely on external resources: Optimizer app Access to the Transition Assistant Lightning Experience Welcome Mat | |
Agentforce | ✔️ | For both regional compliance reasons and export control reasons, many higher-level features of Agentforce are not available. Agent Studio and Agentforce DX are not available. Bots are not available. However, Prompt Builder (see below), Flow Builder, Flex Templates, Field Generation Templates, and Summary Templates are available. The Connected Experience Gateway provides connectivity to China-based LLMs, which can be used to build agents and LLM-based functionality in the Salesforce on Alibaba Cloud environment. | |
Auth Providers | ✔️ | Predefined social network authentication providers (Apple, Facebook, Janrain, etc.) are not supported. Salesforce, OpenID Connect, and Custom Authentication Providers are supported. | |
Backup and Restore | ✔️ | Backup and restore is unavailable. | |
B2B Commerce deployed with Lightning Experience | ✔️ | B2B Commerce deployed with Lightning Experience is unavailable. | |
Client-side tools | ✔️ | Client-side tools such as Data Loader, Salesforce DX, require admin to create a connected-app in the org, and point the login endpoint to login.sfcrmproducts.cn. | |
Commerce Cloud | ✔️ | Commerce Cloud is unavailable. No access to Salesforce Checkout and Self Service order center. | |
CPQ | ✔️ | CPQ is unavailable. Revenue Lifecycle Management is recommended instead. | |
CRM Analytics | ✔️ | CRM analytics is unavailable. Features that depend on CRM Analytics are also unavailable. | |
Data Cloud | ✔️ | Data Cloud, and related features such as Data Model Objects (DMOs) are not available. As a consequence, DMOs are not available in Prompt Builder or other areas of Salesforce on Alibaba Cloud. | |
Data Assessment | ✔️ | Company Recommendation is unavailable. Data assessment tab is unavailable. Data journey company match feature is unavailable. Data.com Discovery is disabled. | |
Data.com (including "Jigsaw") | ✔️ | Data.com is not available. Data.com fields, such as DunsNumber, Jigsaw, NaicsCode, NaiscDesc, Tradestyle are not present. | |
Data Mask | ✔️ | Einstein Mask Generation is not available. | |
DevOps Center | ✔️ | DevOps Center is not available for Salesforce on Alibaba Cloud. | |
Document Generation | ✔️ | Document Generation features as part of Omnistudio are unavailable. | |
Duplicate Blocking | ✔️ | Duplicate rules and matching rules are available with exact matching only; fuzzy matching is not available. Person Account rules depend on the fuzzy matching engine; consequently, Person Account rules are not available. Independent ISV options are available. | |
Edge Network | ✔️ | The Salesforce Edge Network is not enabled on Alibaba Cloud instances. | |
Editions | ✔️ | Global editions, such as EE, UE, PE are unavailable in China. Local editions are available. The current editions available in China are: CN UE Edition, CN EE Edition, CN Professional Edition ("CN PE"), and CN Developer Edition CN EE is comparable to Enterprise Edition. CN UE is comparable to Unlimited Edition CN PE is comparable to Professional Edition, and is sold via the Pro Edition - CN Product. CN Developer Edition is comparable to Developer Edition There are some features not available in China as noted in this document. | |
Einstein.ai | ✔️ | Einstein.ai Data Access via Cloud to Cloud is disabled. | |
Einstein Activity Capture | ✔️ | Integration with Outlook and Gmail is unavailable. | |
Einstein Bots | ✔️ | Einstein Bots are not available. | |
Einstein Case Classification | ✔️ | Case classification features are unavailable. | |
Einstein EP API | ✔️ | Einstein Metadata models are disabled. Einstein Metadata access is disabled. | |
Einstein Prediction Builder | ✔️ | Prediction Builder and related features are unavailable. | |
Einstein Search | ✔️ | AI search features are unavailable. | |
Einstein SmartAgent Suggested Article | ✔️ | Einstein Article Recommendations is unavailable. Einstein Answers is disabled. Einstein Answer Snippets is disabled. | |
Einstein SmartAgent Suggested Response | ✔️ | Einstein Reply Recommendations is unavailable. | |
✔️ | Email Relay, Gmail Integration and Sync, Outlook Integration and Sync, Send through External Email Services, Email Logs, Advance Email security, and Test Deliverability are un-available. | ||
Email Limits | ✔️ | There is a per-org limit of 250K outbound messages per day. Account activations and password resets are not included in this limit. Limit increase is expected for future release. Before then, customer can request this limit increase through a support case. Outbound: messages originating inside the Salesforce org to mailboxes external to the org. | |
Employee Service | ✔️ | Employee Service ("Work.com") is not available. | |
Enhanced Usage Metrics | ✔️ | Enhanced Usage Metrics isn't available in air-gapped environments such as Salesforce on Alibaba Cloud. Please refer to: Enhanced Usage Metrics isn't available in Government Cloud and Salesforce air-gapped environments. | |
Event Monitoring | ✔️ | Since CRM Analytics is not available, the event monitoring analytics app and pre-built dashboards are not available, and analytics licenses are not supplied. | |
Event Relay | ✔️ | Event Relay with AWS Event Bridge is not available. It is a feature of AWS-based public cloud Hyperforce infrastructure. Please refer to: Event Relay. | |
Experience Cloud | ✔️ | Community Cloud site must be hosted with a custom domain. The default Experience Cloud Content Delivery Network (CDN) is disabled. Customers may bring their own CDN. Because the Salesforce CDN is disabled, customers cannot host their HTTPS certificate on Salesforce Servers. Customers should use a Third-Party Service or CDN to serve their custom domain. Out-of-office messages are unavailable. Trailhead badge cards are disabled. CMS isn’t supported. Posts can’t be categorized by sentiment. Video isn’t allowed in the rich text editor on content detail pages. Sitemap Generation is disabled. | |
Field Service | ✔️ | Field service is not available. | |
Flow Builder | ✔️ | Cloud Flow Designer is unavailable. | |
Flow orchestration | ✔️ | Flow orchestration is now available. Orchestration and Flow Templates from the AppExchange are not available in the designer, as AppExchange connectivity is not available in China. | |
Geocodes | ✔️ | Geocodes are unavailable. | |
Google Apps | ✔️ | Google apps are unavailable. Gmail connector is unavailable. | |
Help Links | ✔️ | Help links go to global Salesforce Help and Training, but are not customized for CN Editions. | |
In-App Guidance | ✔️ | User feedback in Lightning is unavailable. | |
Intelligent Swarming | ✔️ | Intelligent swarming, or service swarming, using Slack is unavailable. | |
ISV Services | ✔️ | Environment Hub, Partner Developer Edition, and the License Management App are unavailable. | |
Lightning Bridge | ✔️ | In Canvas App Previewer, the Heroku Quick Start button is unavailable. | |
Lightning Console | ✔️ | Debug view in Console is unavailable. | |
Lightning Object Creator | ✔️ | Lightning Object Creator is unavailable. | |
Lightning Platform Partnerships | ✔️ | Google Sheets, Skype for Salesforce, and Cisco Spark are unavailable. | |
Lightning Sync | ✔️ | Lightning Sync is unavailable. | |
Login with Email | ✔️ | Login with Email allows users to use the same email to log into different accounts through a shared login pool. This is not available in the Alibaba Cloud environments at this time. | |
Maps and Location Services | ✔️ | Maps and location services are unavailable. | |
Marketing Cloud Account Engagement | ✔️ | Account Engagement is unavailable. | |
Microsoft Teams Integration | ✔️ | Microsoft Teams integration is unavailable. | |
My Service Journey | ✔️ | My Service Journey is unavailable. | |
Salesforce Mobile App (iOS) | ✔️ | Salesforce on Alibaba Cloud iOS Mobile app is now available. AI, push notification, offline, custom branding, mobile plus, mobile publisher, are not currently supported. Other OS such as iPad, Android are not supported. | |
Salesforce Mobile App (Android) | ✔️ | The Salesforce on Alibaba Cloud mobile app is not available for Android. | |
Mobile Push | ✔️ | Mobile push is unavailable. | |
Omnichannel | ✔️ | Omnichannel routing and supervisor are unavailable. | |
Omnistudio | ✔️ | The new OmniStudio Designer is available on core. It has not been enabled in most industry cloud products at this time, including Health Cloud. A patch release of Health Cloud is planned to enable this feature. OmniStudio Runtime is available on core. Previous managed packages versions of OmniStudio are not supported. | |
Pipeline Inspection | ✔️ | Pipeline Inspection is not available. | |
Platform Encryption & Keys | ✔️ | Cache-only keys are unavailable. Search indexes are not encrypted. | |
Platform Encryption Full Database Encryption | ✔️ | This feature, which is in sandbox preview, is not yet available. | |
Platform Encryption Analyzer | ✔️ | The Platform Encryption Analyzer is an OWN product and is not yet available. | |
Platform Functions | ✔️ | Platform Functions is unavailable. | |
Private Connect | ✔️ | Private Connect is unavailable. | |
Pro Edition (known as "Pro Suite" elsewhere) | ✔️ | Data Cloud, Marketing Cloud, and Commerce (Payments) are not available. | |
Progressive Onboarding | ✔️ | Progressive Onboarding is not available. | |
Prompt Builder | ✔️ | Prompt Builder can be activated with the "CN Foundations - Entitlements" product at no cost, and also with the Connected Experiences Gateway. Connectivity is to China-based LLMs such as QWen. Connectivity is established via Alibaba Cloud's Model Studio. Flex Templates, Field Generation Templates, and Summary Templates are supported. | |
Pub/sub API | ✔️ | Pub/sub API is unavailable. | |
Public link | ✔️ | Content and file shared via public link are unsupported. | |
Quip | ✔️ | Files Connect (includes Quip) is unavailable. Isotope (Engage) is unavailable. | |
Sales Cloud Einstein | ✔️ | Sales Cloud Einstein is unavailable. | |
Sales Cloud Leads | ✔️ | Lead generation integration is restricted (no public lead sources are available). | |
Sales Dialer | ✔️ | Sales Dialer is unavailable. | |
Sales Setup ("Sales Cloud Go") | ✔️ | Sales Cloud Go is unavailable. | |
Salesforce Authenticator | ✔️ | Salesforce Authenticator is unavailable. TOTP Multi-Factor Authentication is supported, but push notification MFA is not supported. | |
Salesforce Classic | ✔️ | Salesforce Classic is unavailable. | |
Salesforce Connect | ✔️ | Salesforce Connect enables out-of-box connectivity to Salesforce on Alibaba Cloud orgs only. | |
Salesforce Inbox | ✔️ | Salesforce Inbox is unavailable. | |
Salesforce Scheduler | ✔️ | Because of mapping and geolocation restrictions, the data integration rules features are not available. See the notes in the Salesforce Scheduler section below. | |
Salesforce Spiff | ✔️ | Salesforce Spiff is not available. | |
Scratch Orgs | ✔️ | Scratch orgs require a support case to enable. Scratch orgs use Trialforce templates for org creation. | |
Self Service Discovery | ✔️ | Rich link preview rendering is unavailable. | |
Service Cloud Messaging | ✔️ | Live Messaging is unavailable. | |
Service Cloud - Social Customer Service | ✔️ | Social Publisher and Social Objects are unavailable. | |
Service Cloud - SOS | ✔️ | Service Cloud - SOS is unavailable. | |
Service Cloud - Web2Case, Web2Lead | ✔️ | Recaptcha is unavailable. | |
Shield | ✔️ | Shield provides Platform Encryption, Field Audit Trail, and Event Monitoring. The Data Detect managed package is not currently available for Salesforce on Alibaba Cloud. | |
Shield Extension Managed Package | ✔️ | The Shield Extension Managed Package, created by OWN, is not available in Salesforce on Alibaba Cloud environments. | |
SMS | ✔️ | SMS-based functions are not available directly in Salesforce on Alibaba Cloud. Connected Experience Gateway (CXG) provides SMS support for Sales, Marketing, and Customer Service use cases. | |
Social Accounts, Contacts, and Leads | ✔️ | Social profiles (such as Twitter and YouTube) are unavailable. | |
Topic Influence Work for Knowledge | ✔️ | Topics event tracking is unavailable. | |
Trailhead | ✔️ | Trailhead authorization and connectivity does not work with Salesforce on Alibaba Cloud orgs. China-based orgs cannot be used as Trailhead playgrounds, and packages in Trailhead modules generally cannot be deployed to Salesforce on Alibaba Cloud orgs. | |
Your Account | ✔️ | The "Your Account" payment and ordering pages are unavailable. All purchasing should be done through an Alibaba Cloud site. |
Health Cloud
Health Cloud is transitioning from managed package into using features natively included in Salesforce. Starting from Summer 24 release, new Health Cloud customers do not install the managed package.
The following features only available in managed package will not be available:
Patient Card LWC
Clinical Data Model - replaced by clinical data model in core
Care Coordination - replaced by Integrated Care Management in Core
Custom entities
Features dependent on external integrations are not supported in the current release.
Provider Search
Salesforce Scheduler
Data Integration Rule
Intelligent Appointment Management
Video Conference
Intelligent Doc Automation
Benefit Verification
Medication Management
Assessment
Integrated Care Management
Referral Management
Insurance Group Benefit
Separately, OmniStudio Designer and its dependent features( Patient card, Utilization, Survey & Assessment, Integrated Care Management, Insurance Group Benefit) are not currently available. OmniScript and the OmniStudio runtime are supported, and can be deployed using Salesforce developer tools.
AI, Data Cloud, Data processing engine, and CRM Analytics are not available on Alibaba Cloud.
Salesforce Scheduler
The Data Integration Rules for Salesforce Scheduler calls out the following dependencies on the Geocoding service.
The geolocation data feature, known as geocoding, is enabled for these objects:
Service appointments. Uses the Geocodes for Service Appointment Address data integration rule.
Service territories. Uses the Geocodes for Service Territory Address data integration rule.
Resource absences. Uses the Geocodes for Resource Absence Address data integration rule.
Service territory members. Uses the Geocodes for Service Territory Member Address data integration rule.
These geocoding and location services depend on integrations to external mapping solutions that are not available in China. Due to these regional differences, developers should write flows that skip the Service Territory selection screen, as is described in the help documentation.
Domains for Salesforce on Alibaba Cloud
In instances managed by Salesforce.com, some domains should be allow-listed in order for the app function fully. This is described in the following help and training article at help.salesforce.com.
The left-hand column has the settings used in Salesforce Orgs in the rest of the world. The middle column has the values used in Salesforce on Alibaba Cloud.
As of Summer'25, Customer 360 Data Manager and OmniChannel are not available on Salesforce on Alibaba Cloud; however, the domains are provided in this doc for future use.
The setup domain ( "my-domain".setup.sfcrmproducts.cn) is being enabled in the Winter 25 release. This should overcome issues with third-party cookies being blocked in some browsers.
Domains used by Salesforce.com | Salesforce on Alibaba Cloud Equivalent Domain | USE |
Not Applicable | Provides Inbox services for customers outside of the European Union (EU). | |
Not Applicable | Provides Inbox services for customers within the EU. | |
*.bluetail.salesforce.com | Not Applicable | News, account logos, and automated account fields. |
Visualforce pages, Lightning pages, and content (files) stored in Salesforce. | ||
*.user-content.sfcrmapps.cn | User content stored in Salesforce. | |
Salesforce login authentication,. Also used for multiple Salesforce content sites, including Salesforce Help, Salesforce Developers, Salesforce Admins, Trailblazer Communities, and Trailhead. | ||
Not Applicable | Chat, Omni-Channel, and SOS. | |
*.experience-builder.sfcrmapps.cn *.experience-preview.sfcrmapps.cn *.experience-live-preview.sfcrmapps.cn | Experience Builder for Experience Cloud sites. | |
*.hub.sfcrmproducts.cn *.admin.hub.sfcrmproducts.cn | Customer 360 Data Manager. | |
*.scrt.sfcrmproducts.cn | Next generation Omni-Channel engagement. (Examples: Voice and messaging.) | |
*.setup.sfcrmproducts.cn | Setup pages in Salesforce. | |
*.sites.sfcrmapps.cn | Salesforce Sites. | |
*.sfdcopens.sfcrmproducts.cn | Email tracking. (Reserved for future use.) | |
*.site.com | *.experience.sfcrmapps.cn | Experience Cloud sites. |
.trailblazer.me | Not Applicable | Sign-up, login, and profile and settings management with multiple Salesforce-related sites, including AppExchange, IdeaExchange, Salesforce Help, Trailhead, and Trailblazer Communities. |
Not Applicable | Enablement Sites (myTrailhead). |