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Salesforce on Alibaba Cloud 人工智能合理使用政策

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  1. 范围Scope

本《人工智能可接受使用政策》(下称“本政策”)适用于客户使用阿里云计算有限公司或其关联公司(“阿里云”)提供的所有涉及人工智能的SFDC中国产品,或与SFDC中国产品有交互的涉及人工智能的第三方产品、应用程序、功能的服务。本政策是对《可接受使用和对外服务政策》的补充。

This Artificial Intelligence Acceptable Use Policy ("Policy") applies to customers' use of all services of SFDC China Products offered by Alibaba Cloud Computing Ltd.or its affiliates ("Alibaba Cloud"), or third party products, applications or functionality that interoperate with of SFDC China Products offered by Alibaba Cloud, that incorporate artificial intelligence. The terms of this Policy are in addition to the Acceptable Use and External Facing Services Policy.

  1. 更新日期Last Updated

2024年6月6日

June 6, 2024

  1. 政策变更Changes to Policy

阿里云可以通过在阿里云官网(www.aliyun.com)上发布更新版本来变更本政策,该等更新一经发布立即生效。客户对本政策的违反将被视为对《框架服务协议》和/或关于客户使用SFDC中国产品的其他协议的重大违反。

Alibaba Cloud may change this Policy by posting an updated version of the Policy at the official website (www.aliyun.com) and such updates will be effective upon posting. A customer's violation of this Policy will be considered a material breach of the Main Services Agreement ("MSA") and/or other agreement governing the customer's use of SFDC China Products.

  1. 禁止使用Disallowed Usage

4.1. 客户及其用户不得将任何阿里云人工智能产品(包括生成式人工智能产品)或与SFDC中国产品有交互的涉及人工智能的第三方产品、应用程序、功能(包括生成式人工智能或机器学习)用于以下目的:

Customers and their users may not use any Alibaba Cloud Artificial Intelligence products, including Generative Artificial Intelligence products, nor any third party product, application or functionality which interoperates with SFDC China Products that incorporates Artificial Intelligence, including Generative Artificial Intelligence or machine learning, for the following:

4.1.1. 具有法律效力的自动化决策过程

Automated Decision-Making Processes with Legal Effects

a) 除非客户确保最终决策是由人类做出且在做出最终决策时必须考虑SFDC中国产品推荐之外的其他因素,否则不得参与任何具有法律效力或类似重大影响的自动化决策过程。

As part of an automated decision-making process with legal or similarly significant effects, unless Customer ensures that the final decision is made by a human being. In this case, Customer must take account of other factors beyond the SFDC China Products’ recommendations in making the final decision.

b) 即便最终决策由人类做出,也不得参与到作为贷款业务的自动化决策流程中。

As part of an automated decision-making process for payday lending even when the final decision is made by a human being.

4.1.2. 持证专业人士的个性化建议

Individualized Advice from Licensed Professionals

a) 不得提供通常应由持证专业人士做出的个性化建议,如提供金融或法律意见。

Generating individualized advice that in the ordinary course of business would be provided by a licensed professional. This includes, for example, financial and legal advice.

b) 不得向消费者或最终用户提供个性化的医疗建议、治疗或诊断。

Generating or providing individualized medical advice, treatment, or diagnosis to a consumer or end user.

c) 只要在生成个性化建议的过程中没有使用阿里云人工智能产品,本节内容并不禁止客户使用阿里云人工智能产品为持证专业人士提供帮助。但是,当客户使用阿里云人工智能产品协助提供个性化建议(如摘要总结)时,必须有具备资格的人员审查输出内容。

Nothing in this section prohibits Customer from using Alibaba Cloud Artificial Intelligence products to support a licensed professional where Alibaba Cloud Artificial Intelligence products were not leveraged in the generation of individualized advice. However, when a Customer uses Alibaba Cloud Artificial Intelligence products to otherwise assist in providing individualized advice (e.g., summarization) there must be a qualified person in the loop reviewing the output.

d) 为免歧义,本节并不禁止客户在其他行业使用阿里云人工智能产品用于其他目的,如客户支持。

For clarity, this does not otherwise prohibit using any other Alibaba Cloud Artificial Intelligence products in these industries for other purposes, such as customer support.

4.1.3. 明确预测应受保护的特征

Explicitly Predicting Protected Characteristics

a) 明确预测针对自然人应受保护的特征,包括但不限于种族、民族起源、过去、现在或未来的政治观点、国别、地域、宗教或哲学信仰、工会成员身份、年龄、性别、性生活、性取向、残疾、职业、健康状况、医疗状况、财务状况、犯罪定罪或从事犯罪行为的可能性。

Explicitly predicting an individual's protected characteristic, including, but not limited to, racial or ethnic origin, and past, current, or future political opinions, nationality, region, religious or philosophical beliefs, trade union membership, age, gender, sex life, sexual orientation, disability, occupation, health status, medical condition, financial status, criminal convictions, or likelihood to engage in criminal acts.

b) 本节并不限制或禁止客户使用专门设计来识别安全漏洞、未经授权访问、欺诈以及其他安全漏洞的用例或工具,或者用来识别和减少阿里云人工智能产品中的偏差。

The previous sentence does not limit or prohibit use cases or tools designed specifically to identifysecurity breaches, unauthorized access, fraud, and other security vulnerabilities, or to identify and reduce bias in Alibaba Cloud AI products.

c) 此外,客户不得提交自然人的图像用于创建或分析生物识别标识,如面部特征、指纹或眼部、手部、面部的扫描。

Additionally, Customer may not submit images of individuals for the purposes of creating or analyzing biometric identifiers, such as face prints or fingerprints or scans of eyes, hands, or facial geometry.

4.1.4. 欺骗性活动

Deceptive Activity

a) 参与任何为了操纵公共辩论的不真实行为。

Engaging in coordinated inauthentic behavior for the purposes of manipulating public debate.

b) 创建或传播高度欺骗性的纂改或合成数字媒体,该类媒体虽然是虚构或错误的,但却被呈现为真实或基于事实,并旨在故意引导观众朝向特定利益或安排,包括但不限于深度伪造。以上规定适用于使用所有阿里云产品传播此类媒体的情况,无论该数据是否使用阿里云产品生成。

Creating or distributing highly deceptive manipulated or synthetic digital media that is fabricated or false but presented as authentic or fact based and intended to deliberately sway audiences towards a specific interest or agenda, including, but not limited to, deepfakes. The above applies to the use of all Alibaba Cloud products to distribute such media, regardless of whether the data was generated using Alibaba Cloud products.

c) 参与剽窃或学术不诚实行为。

Engaging in plagiarism or academic dishonesty.

4.1.5. 儿童性侵害和虐待

Child Sexual Exploitation and Abuse

用于任何涉及儿童性侵害或违反可适用法律法规的。

For any purposes related to child sexual exploitation or any applicable law or regulation.

4.1.6. 披露

Disclosures

客户应在最终用户或消费者直接与自动化系统交互时进行明确披露,但从内容明显可以识别是人工智能或者有人类参与的情况除外。

Customers must disclose when end users or consumers are interacting directly with automated systems, unless obvious from context or where there is a human in the loop.

4.2. 客户及其用户不得使用任何阿里云人工智能产品或与SFDC中国产品有交互的包含人工智能的第三方产品、应用程序、功能进行以下活动:

Customers and their users may not use any Alibaba Cloud Generative AI products nor any third party product, application or functionality that incorporates Generative AI which interoperates with SFDC China Product, for the following:

4.2.1. 武器开发

Weapons Development

开发、宣传、营销、分销或销售武器、武器配件或爆炸物。

Developing, advertising, marketing, distributing, or selling weapons, weapon accessories, or explosives. 4.3. 客户及其用户使用任何阿里云人工智能产品或与SFDC中国产品有交互的包含人工智能的第三方产品、应用程序、功能应当遵守法律法规和尊重社会公德、伦理道德,包括:

Customers and their users' usage of Alibaba Cloud Generative AI products nor any third party product, application or functionality that incorporates Generative AI shall comply with any applicable law or regulation, and social morality and ethics, for the following:

4.3.1.坚持社会主义核心价值观,不得生成煽动颠覆国家政权、推翻社会主义制度,危害国家安全和利益、损害国家形象,煽动分裂国家、破坏国家统一和社会稳定,宣扬恐怖主义、极端主义,宣扬民族仇恨、民族歧视,暴力、淫秽色情,以及虚假有害信息等法律、行政法规禁止的内容。

The core values of socialism shall be adhered to. It is prohibited to generate content that incites subversion of state power, overthrow of the socialist system, endangers national security and interests, or undermines national image. It should not advocate for terrorism, extremism, ethnic hatred, ethnic discrimination, violence, obscenity, pornography, or false and harmful information as prohibited by any applicable law and regulation.

4.3.2. 尊重知识产权、商业道德,保守商业秘密,不得利用人工智能产品优势,实施垄断和不正当竞争行为。

Respect intellectual property rights, business ethics, and keep trade secrets. Monopoly and unfair competition shall not be practiced by taking advantages of Generative AI products.

4.3.3. 尊重他人合法权益,不得危害他人身心健康,不得侵害他人肖像权、名誉权、荣誉权、隐私权和个人信息权益。

Respect the legitimate rights and interests of any other person. It is prohibited to harm the physical and mental health of any other person, and to infringe any third-party rights, including rights to portrait reputation, honor, privacy, and personal information.

4.4. 披露

Disclosures 2

客户不得将通过自动化方式生成的内容误导为由人类生成或原创内容来欺骗最终用户或消费者。

Customers may not deceive end users or consumers by misrepresenting content generated through automated means as human generated or original content.

  1. 通知Notices

高风险使用通知:生成式人工智能技术将持续以新的、创新的方式被使用,我们鼓励客户考虑使用这些技术是否安全。阿里云生成式人工智能产品不应用于可能导致人员死亡、严重人身伤害或其他灾难性损害的高风险用途,如战争或运营关键基础设施。

NOTICE OF HIGH RISK USE: Generative AI technology will continue to be used in new and innovative ways, and we encourage Customer to consider if their use of these technologies is safe. Alibaba Cloud Generative AI products are not intended for high risk uses that could result in the death or serious bodily injury of any person or in other catastrophic damage, including through warfare or the operation of critical infrastructure.