Change the owner of the super administrator account
To close an account or change the enterprise entity, you must first transfer ownership of the super administrator account (Master Account or MA) to another member of the enterprise. Then, you must modify the administrator information. This ensures that the enterprise account is managed effectively.
Limits
The owner of a super administrator account can be changed only once every 6 months. Proceed with caution.
Prerequisites
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Before you change the owner of the super administrator account, ensure that all pending approval items are processed. For more information, see My Pending Tasks.
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Before you change the owner of the super administrator account, ensure that all enterprise association invitations are processed. For more information, see Associated Enterprises and Organizations.
Step 1: Change the owner of the super administrator account
Each enterprise has only one super administrator account. The super administrator can transfer management permissions to another member of the enterprise. After the transfer is complete, the original account becomes a regular member account and loses its management permissions.
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After you log on to the Account Center as a super administrator, click Enterprise Real-name Information in the My Entity section to go to the Enterprise Information page.
On this page, you can click Change Owner to initiate the ownership transfer.
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In the MA Settings area, for Super Administrator Account, you can click Change Owner.
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In the Transfer MA panel, search for the target super administrator by account name, UID, or display name, and then click Start Transfer.
Note the following when transferring MA ownership:
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Each enterprise has only one MA. After the transfer, the current account becomes a member account and loses MA permissions.
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The target account must already be managed by the current enterprise.
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In the Change MA Owner panel, review the account information for the original and target super administrators, enter a transfer description, review and accept the transfer notes and impacts, and then click Submit Ownership Change.
The transfer notes include:
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The target MA account must confirm and agree to complete the transfer.
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After the transfer, the current account becomes a regular enterprise member account and the MA permissions are revoked.
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The target MA account becomes the enterprise super administrator.
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After the ownership change request is submitted, you can view the information for both the original and new super administrators. Use the provided approval link to complete the approval process.
After the request is submitted, the target account must confirm and enter the required information to complete the transfer. To cancel the request, click Revoke.
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After the original super administrator approves the request, the ownership of the super administrator account is transferred.
After the transfer is complete, you can view the Management Personnel information (including Account UID and Administrator Phone) and the Super Administrator Account on the MA Settings page. You can also click Transfer Records to view the transfer history.
If your enterprise identity verification remains unchanged and you only need to change the natural person administrator, you can modify the account security information directly. Update the secure phone number, security email address, and logon password with the successor's information. Changing the natural person administrator and transferring super administrator (MA) ownership are two different scenarios: changing the natural person administrator only requires updating security information and applies to routine administrator handovers; MA ownership transfer requires a formal transfer process (see Step 1) and applies to changing the enterprise super administrator entity.
Step 2: Modify the administrator information
To ensure that the super administrator account information is accurate, you must modify the administrator information immediately after the ownership transfer is complete.
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Log on to the Account Center as the new super administrator. In the My Entity section, click Enterprise Real-name Information. On the Enterprise Information page, go to the MA Settings section and click Modify next to Management Personnel.
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On the Modify Administrator panel, enter the new administrator's name and ID number, select their presence status, and then click Next: Face Enrollment.
The New Administrator Presence field has two options:
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New administrator is present: The new administrator can directly complete facial enrollment to finish the administrator change.
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New administrator is not present: Share a QR code for the new administrator to complete facial enrollment remotely.
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The previous administrator must scan the QR code with the Alibaba Cloud app or the Taobao mobile app to perform facial verification.
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After the previous administrator is verified, the new administrator must scan the QR code with the Alibaba Cloud app or the Taobao mobile app to perform facial verification.
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After the new administrator is verified, the administrator information is updated.