The Wait for Response component pauses a Chat Flow until the user replies on WhatsApp, Viber, Instagram, or Messenger, or until a timeout occurs.
Component information
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Icon |
Name |
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Wait for a WhatsApp, Viber, Instagram, or Messenger Response |
Prerequisites
To configure this component, access the flow canvas by using an existing flow or creating a new one.
Go to the canvas of an existing flow
In the
Create a new flow to open its canvas. For more information, see Create a flow.
Procedure
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On the canvas, click the Wait for a WhatsApp, Viber, Instagram, or Messenger Response component icon to open its configuration panel on the right.
The panel shows active variables (incomingMessage, wabaId, wabaPhoneNumber, customerPhoneNumber, customerName), waiting time (default: 30 seconds), timeout branch (toggle to enable), and response settings (custom output variable name).
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Configure the component parameters. Refer to the Parameters table below for details.
After you finish the configuration, click Save. In the dialog box that appears, click Save.
Parameters
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Parameter |
Description |
UI description |
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Waiting Time Settings |
Sets the duration to wait for a user reply before the flow continues. |
Enter the wait duration in seconds in the waiting time (required) field. Default: |
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Timeout Branch Settings |
Disabled by default; the flow proceeds to the Replied branch. When enabled, a Not Replied branch handles cases where the user does not respond before timeout. |
Set the timeout in the waiting time field (for example, 30 seconds). When time expires, the flow takes the Not Replied branch. |
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Response Settings |
Defines a custom output variable name. The variable appears in the active variables list for downstream use. |
Example: enter |