This topic describes how to unsubscribe from paid Data Management (DMS) features, such as stable change control mode, security collaboration control mode, or sensitive data protection.
Usage notes
-
Unsubscribing from the sensitive data protection feature does not clear existing data classification and grading information from the instance. This applies to both subscription and pay-as-you-go plans.
NoteThe data classification and grading information on an instance is cleared only when you disable the sensitive data protection feature for it. For more information, see Disable sensitive data protection.
-
If you unsubscribe from the stable change or security collaboration control mode, DMS disables the instances that use these modes. This does not affect the instances themselves. To enable a disabled instance, see Disable or enable an instance.
-
You cannot unsubscribe from Copilot trial orders at this time.
-
To unsubscribe from the legacy pay-as-you-go service for DMS, join the DingTalk group (ID: 87370028482) and contact DMS technical support for assistance.
Unsubscribe from pay-as-you-go services
-
Log on to the Data Management (DMS) 5.0 console.
-
In the upper-right corner, click your profile picture and select .
NoteIf you are not using the simplified console, in the upper-right corner of the top navigation bar, select
> DMS Order Management. -
On the Purchase Specification Details page, find the order and click Release in the Actions column.
-
In the Unsubscribe Order dialog box, click Confirm.
Unsubscribe from subscription services
Method 1: Unsubscribe from the DMS console
-
Log on to the Data Management (DMS) 5.0 console.
-
In the upper-right corner of the top navigation bar, select
> DMS Order Management. -
On the Purchase Specification Details page, find the target order and click Release in the Actions column.
DMS automatically redirects you to the Unsubscription Management page in the Expenses and Costs console.
-
Find the target instance ID and click Unsubscribe Resource in the Actions column.
-
Follow the on-screen instructions. For more information, see Unsubscription rules.
Method 2: Unsubscribe from Expenses and Costs console
Use this method to unsubscribe from multiple resources at once.
-
Go to the Unsubscribe Resource page in the Alibaba Cloud Expenses and Costs console.
-
On the tab, select Data Management - New (Subscription) as the product, and then click Search.
-
Select Partial Refund as the refund type.
-
Find the target instance ID and click Unsubscribe Resource in the Actions column.
-
Follow the on-screen instructions. For more information, see Unsubscription rules.
If you cannot find an unsubscribe option for your order using these methods, it may not be a subscription order. In this case, submit a ticket to unsubscribe.
Related APIs
FAQ
-
Q: I used a voucher when I purchased a DMS subscription. If I unsubscribe, will the voucher be refunded?
A: No. Vouchers are non-refundable. You will only be refunded for the amount you paid for the unused portion of the service.
-
Q: Why do I still receive a bill after I unsubscribe from a pay-as-you-go service?
A: DMS pay-as-you-go services are billed daily. When you unsubscribe, you are charged for the entire day on which you unsubscribe. You will receive one final bill for that day's usage and will not be charged thereafter.
For other order-related questions, see Product orders.