Which customers are not eligible for rewards?

Rewards are not granted for referring customers who are already in contact with Alibaba Cloud. This includes customers contacted by a customer business manager (CBM), an Alibaba Cloud telesales manager, or a distribution partner. Self-referrals are also ineligible for rewards. A self-referral occurs when the referrer and the referred customer are the same person. Such referrals do not establish a valid referral relationship.