FAQ
- Reward eligibility for payments using vouchers, coupons, or prepaid cards
- What triggers same-person risk control?
- Which customers cannot join Cloud Ambassador?
- How to view your referral and reward information?
- What is an association period
- Do I receive a commission for a referred customer's first subscription purchase?
- When are Cloud points for rebate orders visible?
- How are rewards attributed if an associated customer places an order after visiting another ambassador's page?
- Introduction to promotion tools: Coupon packages
- Other common invalid promotion scenarios
- What are the new rule updates for Alibaba Cloud Ambassador?
- Do CNY 0 orders and free trials count as a first purchase?
- Where to view historical promotion rules for Cloud Ambassador?
- Are there other rewards besides the promotion rewards in My Tasks?
- Will rewards be revoked if a customer requests a refund or downgrade after 30 days?
- Is a reward guaranteed if a customer uses a coupon?
- Who is ineligible for the Cloud Ambassador program?
- Are the promotion rules fixed?
- Why did my referred customer disappear?
- What are repurchase, upgrade, and renewal orders?
- Are rewards issued for unpaid or refunded orders from referred customers?
- What is a new customer?
- What are valid referral links?
- What is a subscription order?
- Are there rewards for registering as an ambassador or creating a new account for self-promotion?