Background
Alibaba Mail sends a reminder email when it detects frequent logon attempts on your mailbox. The system blocks these attempts to prevent unauthorized logons. We send this email to alert you to this activity and help you secure your account. The following figure shows the email body. The sender is no-reply@mailsupport.aliyun.com.
Official reminder emails from Alibaba Mail appear as shown in the preceding figure. They include the Alibaba Mail logo and a signature from the Alibaba Mail team. The sender is no-reply@mailsupport.aliyun.com. The "View Help Document" link directs you to an Alibaba Cloud help document.
Solutions
Enable a security password for third-party clients as soon as possible. After you enable this password, you will no longer receive these reminder emails.
A third-party client security password is a dedicated, independent password for use with third-party clients. After you enable and generate a client password, you must use this password to log on to third-party clients. Otherwise, the logon will fail. The password can be used for an extended period after it is enabled. If you no longer need it, you can delete it in the user settings.
Benefits:
1) By default, the client security password is a highly complex string.
2) You only need to configure the account credentials once on the client. The credentials are then hidden. This eliminates the need for repeated configuration or separate records, which reduces the threat of leaks.
3) You can generate multiple, independent security passwords for different clients. This allows users who prefer third-party mail clients to continue using them without interruption.
How to enable a security password for third-party clients | |
1) Enforced by an administrator | How can a domain administrator enable a security password for third-party clients? |
2) Employee-initiated | How can an employee enable and use a security password for third-party clients? |
FAQ
After I enable a security password for third-party clients, which password should I use to log on to different clients?
For more information, see:
1) Clients that use your original mailbox password | Web client, Alibaba Mail client, DingTalk Mail |
2) Clients that use the third-party client security password | Third-party clients, such as Outlook, Foxmail, NetEase Mail Master, the native mail client of your operating system, printers, and programs that use SMTP. |
What happens to accounts that are already logged on to third-party clients after I enable the security password?
If you are already logged on to a third-party client, you will be prompted to log on again. Use the new third-party client security password to complete the logon.