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Message on the Alibaba Mail web client: Your account has been frozen or unregistered

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Problem description

If your Alibaba Mail account is frozen, you may encounter the following issues.

Note

Symptoms may vary on different clients.

1. When you log on to the Alibaba Mail web client, a message is displayed: Your account has been frozen or unregistered. Contact your mailbox administrator for help.

2. You are suddenly logged off from the web client or a desktop client.

Cause

An administrator has frozen the Alibaba Mail account. This prevents you from logging on or sending and receiving emails.

Solution

1. Log on to the domain console with an Alibaba Mail administrator account. In the navigation pane, choose Organization and Users > Mailbox Management.

2. Select the checkbox for the account. Under Permission Operations, click Restore Account.

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