"Too many incorrect password attempts" error when logging on to the Alibaba Mail web client

Problem description

When you log on to the Alibaba Mail web client, the following error message appears: "Too many incorrect password attempts. This account is currently prohibited from logging on. Contact your mailbox administrator for assistance."

An "incorrect username or password" error also occurs when you log on through a third-party client.

Cause

This issue occurs because multiple failed logon attempts with an incorrect password have been recorded for the mailbox account. This triggers a system security policy that locks the account for one hour.

Solutions

Stop all logon attempts immediately and follow these steps:

1. Close all email clients configured with this account. This includes clients such as Outlook and Foxmail on your PC and email applications on mobile devices. Closing them prevents repeated logon attempts with the incorrect password.

2. Change your password. For more information, see What to do if you forget your Alibaba Mail password.

3. Contact your mailbox administrator to unlock the account. For more information, see What to do if an Alibaba Mail employee account is blocked or frozen?

4. Update the password in your email clients and save the changes. This prevents the clients from being locked again due to repeated failed logon attempts.

Applicable to

• Alibaba Mail