Reset the Alibaba Mail postmaster administrator password in several ways.
Scenario 1: Reset the password on first login
The Alibaba Mail postmaster administrator account has no initial password. You must reset it to set one.
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Sign in to the Alibaba Mail console with your Alibaba Cloud account. If you forgot the associated username, retrieve it here.
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Find the mailbox and click Manage in the Actions column to open the mailbox information page.
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Go to the Reset Password tab. Enter a new password (no previous password required) and click Submit.
NoteThe new password must meet the following format requirements or the reset will fail.
Password requirements: 9–64 characters, combining at least three of: uppercase letters, lowercase letters, numbers, and special characters. The password must also pass the backend password strength check.
Scenario 2: Reset a forgotten password
Method 1: In the console
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Sign in to the Alibaba Mail console with your Alibaba Cloud account. If you forgot the associated username, retrieve it here.
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Find the mailbox and click Manage in the Actions column to open the mailbox information page.
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Go to the Reset Password tab. Enter a new password (no previous password required) and click Submit.
NoteThe new password must meet the following format requirements or the reset will fail.
Password requirements: 9–64 characters, combining at least three of: uppercase letters, lowercase letters, numbers, and special characters. The password must also pass the backend password strength check.
Method 2: On the sign-in page
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Go to the webmail sign-in page and click Forgot Password.
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Enter the administrator account (for example,
postmaster@example.com) and complete any verification prompts.
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Enter the SMS verification code sent to the account's security phone and click Next.
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Enter your New Password and Confirm Password, then click OK. Return to the sign-in page to log in.
NoteThe new password must meet the following format requirements or the reset will fail.
Password requirements: 9–64 characters, combining at least three of: uppercase letters, lowercase letters, numbers, and special characters. The password must also pass the backend password strength check.
Scenario 3: Change the password while signed in
In email settings
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Go to the sign-in page for Alibaba Mail (https://qiye.aliyun.com/) and sign in to your postmaster account.
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In the top menu bar, click Enter Mailbox.
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In the upper-right corner, click Settings > View more settings.
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Go to Account and Security > Account Security and click Change Password.
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Verify your identity with the security phone linked to your account, then set a new password.
NoteThe new password must meet the following format requirements or the reset will fail.
Password requirements: 9–64 characters, combining at least three of: uppercase letters, lowercase letters, numbers, and special characters. The password must also pass the backend password strength check.
On the domain management page
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Go to the sign-in page for Alibaba Mail (https://qiye.aliyun.com/) and sign in to your postmaster account.
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On the domain management page, go to Organization and Users > Employee Accounts and find the postmaster account.
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Click Edit to open the account editing panel.
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On the Edit Account page, click Reset Password. Set a new password and click Save.
NoteThe new password must meet the following format requirements or the reset will fail.
Password requirements: 9–64 characters, combining at least three of: uppercase letters, lowercase letters, numbers, and special characters. The password must also pass the backend password strength check.
Scenario 4: Reset subsidiary administrator password
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Sign in to the Enterprise Group Edition management platform with the group administrator account. On the Domain Management page, find the domain and click Edit to reset the password.
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Expand the Domain List, find the target email domain, and click Edit.
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Set a new password and click Save.
