How can an administrator recall an email?
This topic describes how an administrator can recall an email from the administrator console.
1. Log on to Alibaba Mail with the postmaster administrator account. You are directed to the administrator console by default. Navigate to Mail Tools > Email Recall. Set the query conditions, and then click the Query button to search for the email. The subject search supports fuzzy queries. To avoid accidental recalls, carefully select the correct email from the search results.
If the display address (from) is different from the real address (mailfrom), use the display address (from) when you search by sender.
This feature is not available in the Free Edition. For more information, see Version comparison.
2. You can revoke one or more records.
3. If you click Recall all emails, select one of the following notification options: Do not notify, Notify only recipients who have read the email, or Notify all recipients.
4. If you click Recall only unread emails, select one of the following notification options: Do not notify or Notify all recipients.
5. After you click OK, click the Refresh button in the upper-right corner of the list to check the recall status. If the status is Partially successful, click View failed accounts to see the reasons for the failure and the accounts for which the recall failed.
1. Recall by employee: Employees can recall unread emails sent to recipients in the same domain within 30 days.
Recall by administrator: Administrators can recall emails within 15 days. This includes some emails that employees cannot recall. Both read and unread emails sent to recipients within the domain can be recalled. Emails received from external domains can be recalled, but emails sent to external domains cannot.
2. If a recipient forwards or replies to an email, the forwarded or replied email cannot be recalled.
3. The email recall operation affects all recipients, including members of mail groups.
4. Both read and unread emails can be recalled. Emails received from external domains can be recalled, but emails sent to external domains cannot.
5. Administrators can only view a list of accounts for which the recall failed. A list of accounts for which the recall was successful is not provided.
6. Only emails stored on the server can be recalled. Emails that have been saved to a local client using standard protocols cannot be recalled.
7. The recipient must be an individual account, not a mail group.