When an employee leaves or changes roles, freeze their mailbox account to block access while preserving email data. You can restore the account at any time to re-enable access.
Freeze or restore an account
Log in to Alibaba Mail with the postmaster administrator account. The Domain Management console opens by default. Go to Organization and Users > Employee Account Management.
Find the account and select the checkbox next to it. From the Permission Operation menu in the upper-right corner, select Freeze Account or Restore Account.
Freeze Account: Blocks the employee from logging in and sending or receiving email. Email data is retained.
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Restore Account: Re-enables full mailbox access for the account.
After freezing an account, review your organization's policy for handling the departed employee's email data, such as forwarding, archiving, or reassigning the mailbox. For more information, see Recommendations for managing departed employee mailboxes and email.