Unbind a security phone
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If an employee's security phone is unavailable, an email administrator can unbind it from the employee's account. The employee can then log in to the Alibaba Mail web client to bind a new security phone.
Method 1: Unbind for a single account
Log in to the admin console and go to Organization and Users > Employee Accounts. Select an employee account to open its details page. Click Security and unbind the security phone.
Method 2: Unbind in bulk
Log in to the admin console and go to Organization and Users > Employee Accounts. Click Batch Settings. Click Open Selection Box to select the target accounts. Select the Security Questions and Security Phone checkbox, and then select the Unbind Security Phone checkbox. Click OK.
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