Resolve the MX not parsed error that appears in the Alibaba Mail console after you activate the service.
Problem description
After you activate Alibaba Mail, the Alibaba Mail console displays the MX not parsed error.
Causes
The Alibaba Mail console periodically checks your DNS records. Possible causes for the MX not parsed error include:
-
A DNS record conflict is caused by a CNAME record that uses the at sign (@) as the host record.
-
The domain name was recently registered and is still under review.
-
The MX record is not configured.
-
Multiple MX records from different service providers are configured.
-
The record was configured for the wrong domain name, such as a second-level domain.
Solutions
-
Delete the CNAME record as needed. Do not use a CNAME record and an MX record at the same time if both use the at sign (@) as the host record. Instead, use a subdomain prefix in place of the at sign (@), or use an A record to connect to services such as CDN or ECS.
-
Wait for the review to complete, and then refresh the page.
-
Configure the MX record. For more information, see What is an MX record?.
-
Log on to the Domain Names console. Delete or pause any unused MX records to prevent mail delivery faults.
-
Configure the DNS record for your mail domain name. The mail domain name is the part of an email address after the at sign (@).