When the console changes the email domain name, the prompt "The entered domain name has been bound, please use the unbound domain name"

Problem description

When you change the email domain name in the console, the following error message appears: The domain name that you entered is bound to the email address. Use the domain name that is not bound to the email address.

Cause

The domain name has already been registered and bound to Alibaba Mail by you or another user. The following scenarios are the most common causes:

• Paid edition conflicts with Free Edition: A domain name can be bound to only one Alibaba Mail instance at a time. If the domain name is already bound to a paid edition, such as AI Premium Edition, you cannot use it to apply for Free Edition. Use another domain name, or continue to use the paid edition that is already bound.

• Alibaba Mail conflicts with Alibaba.com Foreign Trade Mail: Alibaba Mail and Alibaba.com Foreign Trade Mail are two independent systems, and the same domain name cannot be bound to both. If the domain name is already bound to Alibaba Mail, it cannot be used for Alibaba.com Foreign Trade Mail.

• Historical binding not released: The domain name may still be bound to a Free Edition instance under the current account or another account, including a channel reseller account. In this case, the domain name is still reported as occupied after you change the binding.

Solution

To resolve this issue, use the same method as when you encounter this error during email purchase. For more information, see How to handle the indication that a domain name has been bound when you purchase an email address.

How do I check whether a domain name is still bound to an Alibaba Mail instance?

Log on to the Alibaba Mail console and use the domain name that you want to check to apply for a new email instance. Then determine the binding status from the result:

• If the system indicates that the domain name is occupied, or the application cannot proceed, the domain name is still bound to an email instance.

• If the application proceeds normally, or no related order is found in the backend, no email instance is bound to the domain name.

This method lets you verify the binding status yourself and avoids incorrect conclusions caused by cross-account or historical bindings.