Real-time monitoring

Overview

The real-time monitoring feature of the Operation Center provides the following capabilities:

• Monitors data from your app, such as logon, network configuration, and third-party voice data, to help you configure alerts for device issues.
• Provides access to alert records. When a device encounters an issue, it sends information to the Operation Center. The platform then uses configured rules to send alerts to developers.
• You can configure rules and recipients for alert notifications.

Real-time monitoring details

• Performance statistics from your app

  In the Operation Center, you can monitor performance statistics reported by your app for the Third-party App Logon API and Monitoring Details, as shown in the following figure:

• Monitoring details

  In the Monitoring Details section, you can search for and view status codes, APIs, and per-minute data reported by your app.

  Note The data in the Monitoring Details section auto-refreshes every 60 s. You can click the Update On button to turn off auto-refresh.

Monitoring alerts

• View alert records

  1. You can click View Alert Records to open the View Alert Records side pane.

     
  2. You can search for alert records by region or time range.
     Note You can view alert records for the last 30 days.
• Configure alerts

  You can click Alert Configuration to open the Alert Configuration side pane.

  

  -	Term	Description
  Basic Information	Alert Name	Monitors for exceptions in the third-party account logon API.
  	Trigger Condition	Failed Count over the last 5 minutes is greater than 10.0, or the sum of Time Consumed over the last 5 minutes compared to the same time yesterday is greater than 5000.0.
  Rule Configuration	Alert Frequency	Configure the alert frequency. Select a number and a time unit from the drop-down lists. For example, once every 3hours.
  	Notification Method	By default, the platform sends notifications by email. Select the checkbox to enable this notification method.
  Notification Recipient	-	Add the people who need to be notified about alerts. Note If no recipients are configured, the platform sends alerts to the email address associated with the IoT Platform logon account. You can add a maximum of 10 people. To configure recipients: Click Add Person or Add People. In the Add Person dialog box that appears, enter the information for the person you want to add. Note The email address you enter will receive alert notifications.