Refund rules and procedures

Refund rules

• You are eligible for a full refund if you request it within 5 days of your purchase and have not abused the resource unsubscription policy. Each user is entitled to one 5-day unconditional refund per product, per year. This policy does not apply if accounts registered under the same identity are flagged for security risks.

• Refunds cover only the amount you paid. Used coupons are non-refundable.

• If an invoice was issued for the purchase, you must return it to receive a refund.

• If you encounter any issues during the resource unsubscription process, see unsubscription rules.

Request a refund

1. Log in to the Resource Unsubscription page and click Unsubscribe Resource. Alternatively, in the navigation pane on the left of the console, choose Costs & Billing > Resource Unsubscription.

   1. For a full refund: On the Resource Unsubscription page, select Unsubscribe Within 5 Days from the Type drop-down list. This option is only available if you meet the full refund criteria.

   2. For a partial refund: On the Resource Unsubscription page, select Partial Unsubscription from the Type drop-down list.

2. On the Unsubscribe Resource page, review the resource details, unsubscription terms, and refund amount. Then, select the I have read the Unsubscription Rules and confirmed the unsubscription fee and I have confirmed that the data of the instance to be unsubscribed has been backed up and migrated check boxes, and click Unsubscribe Now.

3. In the list of unsubscribed orders, find the relevant order and click Details. The order details page displays the refund status, fund flow, refund time, and refund amount.

If you still cannot unsubscribe the resource after following these instructions, submit a ticket. Our engineers will review your request against the unsubscription criteria. If your request is approved, they will help you with the unsubscription.