Domain name real-name verification FAQ

Can the contact person for a domain name be someone located in the Chinese mainland when registering as an overseas entity?

Yes. When an overseas entity registers a domain name, the domain name contact person can be someone located in the Chinese mainland. You only need to provide the contact person's real, reachable name. The domain name contact person is not required to complete identity verification. All fields (certificate type, domain holder organization name, Unified Social Credit Code, and domain name contact person) are required.

Why does real-name verification fail for an overseas entity's domain name, and how do I resolve it?

When an overseas entity submits real-name verification for a domain name registrant profile, the review may fail for one of the following reasons:

1. Missing official seal or signature: The certificate must bear the official seal or signature of the issuing authority. Upload a photo of the original certificate or a color scan that includes the seal.

2. Registrant name mismatch: The registrant name must exactly match the name on the certificate, including case and punctuation. Do not abbreviate or shorten the name. If the certificate is entirely in English, enter the English name exactly as shown on the certificate in the domain holder name field.

3. Missing verification screenshot: You must take a screenshot of the verification result from the government disclosure website of the certificate's issuing region, combine it with the entity certificate into a single image, and upload the combined image.

4. Re-review process: Certificates issued outside the Chinese mainland require re-review by the registry. Do not resubmit the review request while the re-review is in progress, or the re-review result will be invalidated.

Overseas individual or organization users

Verification fails with "Overseas individual or organization user". The cause is that the region you selected for the domain holder does not match the region on the certificate that you actually submitted, which typically happens with a certificate issued outside the Chinese mainland. Check the domain holder region and set it based on the submitted certificate. For example, if an individual submits a Mainland Travel Permit for Hong Kong and Macao Residents, select the region shown on that certificate — China (Hong Kong) or Macao (China). When you select China (Hong Kong), the international dialing code is set to 852 automatically; when you select Macao (China), it is set to 853. The field is then read-only, so enter a phone number that matches the region.

Materials shown as an overseas user

Verification fails with "Submitted materials show an overseas user". The cause is that the domain holder name does not match the submitted materials. The holder name must match the materials exactly. If the holder is an overseas individual or organization and the materials are entirely in English, enter the English name in the Chinese holder-name field as well.

Region eligibility for the .cn and Chinese-character IDN suffixes

CNNIC authorizes Alibaba Cloud to provide registration for the .cn and Chinese-character IDN suffixes. The following tables show which users are supported on each site.

Table 1. China site

Table 2. International site

CNNIC has not authorized the Alibaba Cloud China site to provide registration for the .cn and Chinese-character IDN suffixes to individual users in China (Hong Kong) or Macao (China), or to individual and enterprise users in Taiwan (China). These users complete registration and .cn real-name verification on the Alibaba Cloud international site. If the enterprise information is correct, you can submit a ticket for help.

Why is the information in my registrant profile cleared after I upload a business license?

Problem

After uploading a business license to a registrant profile that was created via the API, some fields are cleared or contain incorrect values.

Cause

When you upload an ID card or business license, the system automatically uses OCR to fill in the form fields with the recognized information. This OCR fill overwrites any existing field values, including those pre-filled via the API. If the OCR recognition fails or is inaccurate, the affected fields may be set to empty or incorrect values.

Supported documents for OCR: ID card and business license.

Solution

After uploading the document, manually review and correct any fields that the OCR recognized incorrectly. You can edit all form fields directly without re-creating the registrant profile.

If the field value was cleared, enter the correct value and click Save to resubmit the profile for verification.

Why does my domain name operation fail with a "domainList is invalid" error?

Problem

When you attempt to change the registrant profile for domain names using the bulk modification feature, you receive an error indicating that the domain name list is invalid.

Cause

This error occurs when one or more domain names in the list do not meet the requirements for bulk registrant profile modification. Common causes include:

• The domain name is in a status that prohibits modification (for example, transfer-prohibited or under a security lock).

• The domain name is not registered under your account.

Solution

1. Check the domain names in the list and remove any that are not eligible for modification.

2. Retry the bulk modification with only the eligible domain names.

3. For domain names that cannot be updated in bulk, try modifying each one individually on the domain name details page.

The OCR incorrectly recognized my company name on the business license. How do I correct it?

After uploading a business license, if the system incorrectly recognized the company name, correct it directly in the form:

1. Log on to the Domain Names console and go to the Registrant Profiles page.

2. Find the affected profile and click View.

3. In the Company Name field, clear the incorrectly recognized value and enter the correct company name exactly as it appears on your business license.

4. Click Save to resubmit the profile for verification.

If verification fails again after correction, re-upload a clearer scan or photo of your business license and verify that the image meets the upload requirements (sufficient brightness, no glare, all text legible).

What should I do if my ID photo disappears during upload without any error message?

Problem

The photo disappears while you upload it during registrant profile creation or domain name real-name verification, and no error message is displayed.

Cause

This issue is usually caused by browser compatibility issues or an interrupted network transmission.

Solution

• Switch to a different browser (Chrome, Edge, or Firefox is recommended) and upload the photo again.

• Clear the browser cache and cookies, and then try again.

• Upload from a PC instead. Log on to the Domain Names console and go to Registrant Profiles > Create Registrant Profile. The certificate upload area supports click-to-upload or drag-and-drop.

• If the issue persists after repeated attempts, click the mobile upload button in the upload area and scan the QR code to complete the certificate upload on your phone.

What should I do if the system still shows the photo as not uploaded after I submit it?

Problem

After you submit the ID photo, the system still shows that the photo was not uploaded.

Cause

The photo might not have been successfully uploaded to the server.

Solution

• Upload the photo again and confirm that it appears in the upload area before you submit.

• Switch to a different browser or clear the browser cache, and then try again.

• Upload from a PC instead.

The certificate has no 18-digit Unified Social Credit Code

Domain name real-name verification usually requires a certificate that carries an 18-digit Unified Social Credit Code. If your certificate does not have one, ask the issuing authority to reissue a certificate that includes the 18-digit Unified Social Credit Code, and resubmit real-name verification 7 to 10 calendar days after the issue date. Otherwise verification fails.

The registrant certificate is unclear, obstructed, or watermarked

Submit a clear, complete certificate. Make sure the national emblem, the official seal, the domain holder name, and the certificate number are legible. Include the certificate border with no obstruction, watermark, or smudging. Do not add a watermark to an electronic certificate that you use for real-name verification.

The registrant certificate is incomplete

Submit the complete materials, including the certificate border. For an ID card, submit the personal information side. For a household register, submit the holder's own page. For a foreign permanent residence ID card, or a residence permit for residents of China (Hong Kong), Macao (China), or Taiwan (China), submit both the front and back sides. For a multi-page certificate, submit the page that shows the organization name, number, and the registration authority seal.

The certificate's electronic data verification fails

Check that the domain holder name and the certificate number exactly match the certificate, and that the certificate type is correct. After the "three-in-one" reform, select Business License (for Enterprises or Self-employed Individuals) as the certificate type. The reviewing authority needs 7 to 10 calendar days to verify a newly issued certificate, so submit 7 to 10 calendar days after the issue date.

The registrant certificate is unqualified or not submitted

Submit a valid, clear, complete color scan or photo of the original certificate, including the border and the national emblem. Black-and-white scans or photocopies are not accepted. Organizations submit a business license, a Unified Social Credit Code certificate, or an organization code certificate that carries a valid 18-digit Unified Social Credit Code. Individuals in the Chinese mainland submit a resident ID card.

The certificate type is wrong or the certificate number length is incorrect

The selected certificate type must exactly match the uploaded certificate. Verify that the certificate number matches the certificate; distinguish the digit "0" from the letter "O", "1" from "I", and "8" from "B". For China (Hong Kong), Macao (China), Taiwan (China), and overseas entities, enter the code shown on the actual certificate; if the overseas certificate has no code, enter "0".

Materials are not authentic, clear, or complete

Individuals submit a color scan or photo of the resident ID card and the household register or a household registration certificate stamped by the police. Enterprises submit a color scan or photo of a valid business license or organization code certificate. Images must be JPG, JPEG, PNG, BMP, HEIC, or WebP, between 55 KB and 5 MB.

Upload fails with a network transmission error

If saving the materials returns a network transmission error, use bulk domain holder modification instead: create a registrant profile and complete its real-name verification, then apply the verified registrant profile to your legacy domains in a bulk operation.

The image must be between 55 KB and 5 MB, or the file format is unsupported

Supported formats are JPG, JPEG, PNG, BMP, HEIC, and WebP, sized between 55 KB and 5 MB. Do not rename the file extension. Use a third-party image tool, such as the drawing tool that comes with your operating system, to open the original image and save it in a supported format. Uploading from a mobile phone can compress and break the image; upload from a PC instead.

Can an electronic certificate pass review?

An electronic certificate is not guaranteed to be accepted. Upload a digital photo or color scan of the physical certificate.

Repeated upload failures to the reviewing authority

Recheck the image type, size, and certificate number. The materials must be a clear, complete image (including the border) with no obstruction or smudging, and the certificate number must match the uploaded certificate.

The registrant is not in the real-name database, or the certificate is newly issued

The reviewing authority has not yet recorded the newly issued certificate. Data synchronization takes at least 7 to 10 calendar days. Resubmit 7 to 10 calendar days after the issue date, or provide supporting materials stamped by the competent authority.

The registrant authorization materials are incorrect

The certificate type of the uploaded materials must exactly match the certificate type selected in the console.

A newly issued business license fails domain or profile real-name verification

The registry cannot verify a newly issued certificate. Use another certificate, or resubmit 7 to 10 calendar days after the issue date.

Invalid contact information

Verification fails with "Invalid contact information" when the domain holder name does not match the name on the personal or organization certificate. When a name contains a special character such as a middle dot delimiter or book-title marks, the Chinese holder-name field must match the certificate exactly, and the English holder-name field must remove those special characters. If the domain will be used for ICP filing, enter parentheses in the holder name as full-width characters, which are the parentheses produced by a Chinese input method. Make sure the name contains no extra space. If a name is rejected because it is very long or contains rare characters, register and verify through Alibaba Cloud and submit a ticket for help.

Incorrect registrant contact information

Verification fails with "Incorrect registrant contact information" when the domain holder name does not match the uploaded certificate. On the domain list page, select the target domain and, on the ownership change page, select a domain name registrant profile whose information matches the domain holder to transfer domain name ownership.

Registrant contact parameter errors

Verification fails with "Command syntax error" or "XML schema validation failed". Check the country code in the registration information. For example, the country code for China is 86. Use the system default and do not enter a domestic area code in the country code field.

Registrant identity validity verification failure

This can happen when the submitted information contains errors or is not authentic, or when the reviewing authority's system data is delayed. Verify the information and resubmit, or use a new valid certificate. If the information is correct and authentic, wait 1 to 3 business days and resubmit.

Registrant information inconsistent with the submitted materials

Verification fails with "Registrant information inconsistent" or "Submitted materials do not match the registrant information". Check the following before you resubmit:

• The certificate was issued more than 7 to 10 days ago. If not, wait until it has been 7 to 10 days.

• The photo is an original, non-mirrored image, or a color scan that is clear and unobstructed.

• The holder name exactly matches the certificate, with no similar-character errors, abbreviations, or shortenings.

• If a photocopy was rejected, submit a color scan and add a business-appropriate transparent watermark or annotation while keeping key information legible.

• If an ID card was rejected, join the front and back sides with the household register page into one image and select ID card as the certificate type.

• The certificate number matches the uploaded file. For a business license, enter the Unified Social Credit Code exactly; a duplicate copy number such as (1-1) is not needed.

• Select the correct region. For example, when you submit an ID card or business license, select the Chinese mainland.

How do I perform email verification?

Log on to the Domain Names console, open the email verification page, enter the mailbox to verify, and complete verification. A registrant profile that you use to register and manage a domain must pass email verification, and the mailbox must be genuine and reachable. After you submit the request, open the mailbox and click the verification link; the mailbox is verified immediately. If the link does not open, copy it into a browser.

How long does email verification take?

After you submit the request, click the verification link in the mailbox to finish. You must click the link within 3 days, or the link expires and you must submit a new request.

My domain was placed in clienthold for missing email verification. How do I release it?

Automatic deactivation of the clienthold status happens as soon as the domain holder completes email verification. No ticket is required.

After email verification passes, do I need to verify again?

No, unless you delete the verified mailbox, in which case you verify again. The verified-mailbox list is maintained per Alibaba Cloud account, so the same mailbox can be verified under several accounts.

The mailbox does not receive the verification email

Confirm that the mailbox is valid and can send and receive other mail, then check the following:

Real-name verification submission errors

When you submit real-name verification, the system may prompt you to first modify the registrant contact or to transfer domain name ownership for legacy domains, or it may report an upload failure. Fix this in two steps:

1. On the registrant profiles page, click Registrant Profiles, create a new domain name registrant profile, and complete its real-name verification. If you do not need to change the domain holder, enter the original domain holder name. Skip this step if you already have a verified profile.

2. Use Bulk Operations to apply the verified registrant profile to the legacy domains: enter the domains, select Registrant Information, choose the verified profile, and submit.

Can profile review be expedited?

No. The real-name review is performed by the domain registry, not by Alibaba Cloud. The registry's result is final, and the actual completion time depends on the registry.

Profile verification fails with a prompt to provide both sides of the certificate

Join the front and back of the certificate into one image and upload it again. Upload a clear image with a complete border and no obstruction, smudging, or watermark.

The profile shows verified, but the domain is still not verified

After Alibaba Cloud account real-name verification or registrant profile real-name verification passes, the domain still shows as not verified or is placed in clienthold. The cause is that domain name real-name verification is not complete — do not confuse Alibaba Cloud account real-name verification, or registrant profile real-name verification, with domain name real-name verification.

On the domain list page, select the target domain, open Domain Holder Real-Name Verification > Quick Real-Name Verification, and link a verified domain name registrant profile.

How to tell that resolution is suspended or transfers are prohibited

• Query the domain through WHOIS. A status of serverHold means the registry suspended resolution; serverTransferProhibited means the registry prohibits transfers.

• In the Domain Names console, the domain shows as not real-name verified or verification failed.

How to recover

• If you already have a verified registrant profile: on the domain list page, open Domain Holder Real-Name Verification > Quick Real-Name Verification and link the verified profile.

• If you do not have a verified profile: create one and complete domain name real-name verification first.

After verification passes, the domain returns to the ok status in 1 to 2 business days. If serverHold is not released after 1 to 2 business days, submit a ticket.

If the domain is verified and resolution is restored but a website that runs on an ECS instance is still unreachable, the cause is unrelated to real-name verification. Check ICP filing, whether the resolution record has taken effect, and the access configuration of the ECS instance.

When verification or ownership transfer cannot be submitted

• Safe lock: The ownership change fails because the domain has an information security lock. In the left-side navigation pane, open Security Settings, temporarily turn off the transfer prohibition lock and the update lock, then resubmit.

• Registry blacklist: The registration information is on the registry blacklist and cannot be used to register, transfer, or verify. Use a registrant profile that is not blacklisted, or ask the registry to remove the entry first.

• Special characters in the organization name: A special character in the organization name, such as a middle dot separator, causes a format error. Match the Chinese holder-name field to the certificate exactly, and remove the special characters from the English holder-name field.

• Upload rejected during an ownership transfer: In the upload step of a domain holder ownership transfer, the page displays an error message stating that the image upload failed and asking you to try again. Check the size and format of the materials: 55 KB to 5 MB, in JPG, JPEG, PNG, BMP, HEIC, or WebP format. Do not rename the file extension; open the original image in an image tool and save it in a supported format.

• 60-day transfer-out prohibition: After you transfer domain name ownership, the domain is prohibited from transfer-out for 60 days. To avoid this, select the option to disable the 60-day transfer-out prohibition before you submit the ownership change.

Does changing my Alibaba Cloud account real-name identity automatically update my domain holder information?

No. Your Alibaba Cloud account real-name identity and your domain holder information (registrant information) are two separate systems that operate independently. Changing your Alibaba Cloud account identity — for example, switching from an individual identity to an enterprise identity, renaming your enterprise, or updating the legal representative — does not automatically update the registrant information of your domain names.

If you need to update your domain holder information to reflect your new account identity, you must perform a separate domain ownership transfer for each domain name.

How do I update my domain holder information after my Alibaba Cloud account identity changes?

To update your domain holder information:

1. Create a new registrant profile using your updated identity information. Go to the Domain Names console and choose Registrant Profiles > Create Registrant Profile.

2. Wait for the new profile to pass real-name verification (typically 1 business day).

3. After the profile is verified, go to the domain name details page and select Owner Information Modification in the left-side navigation pane.

4. Follow the prompts to select the new profile and complete the ownership transfer.

For detailed steps, see Domain name ownership transfer.

Does changing my Alibaba Cloud account identity affect my ICP filing?

Changing your Alibaba Cloud account real-name identity may affect your existing ICP filing information. Domain holder information and ICP filing information are managed by separate systems. Changing your domain holder information through an ownership transfer does not automatically update your ICP filing.

If you need to update your ICP filing after an account identity change, contact the ICP filing team separately. For more information, see the ICP filing documentation.

Does domain name real-name verification expire?

No. Domain name real-name verification does not expire. Once your domain name passes real-name verification, the verification remains valid indefinitely as long as the registrant profile is not modified or revoked.

However, in some cases you may see a prompt to re-submit verification. This is not because the verification expired — it typically means the profile template has been updated to meet new requirements, or there is a discrepancy detected during a registry audit. In these cases, re-submitting the profile with the same valid credentials is sufficient.

I received a phone call saying my domain name real-name verification is about to expire. Is this legitimate?

No. This is a scam. Alibaba Cloud does not proactively call customers to notify them that domain real-name verification is about to expire, because domain real-name verification has no expiry date.

If you receive such a call:

• Do not provide any personal information, account credentials, or payment.

• Do not click on any links sent by the caller.

• To check the actual status of your domain names, log on directly to the Domain Names console and review your domain name list.

If you suspect fraud, report it to local authorities.

What should I do if domain name real-name verification fails after my enterprise information changes?

After you successfully change your enterprise information (such as the enterprise name or Unified Social Credit Code) in the National Enterprise Credit Information Publicity System, the registry's review authority requires 7 to 10 calendar days to synchronize its database. If you submit domain name real-name verification during this window, the verification fails because the database has not yet been synchronized.

Wait 7 to 10 calendar days for the synchronization to complete, and then resubmit domain name real-name verification. If you need to complete verification urgently, contact Alibaba Cloud customer service to update your enterprise information, and then resubmit the verification.

What does "A task is being processed. Please try again later" mean?

This error (also returned as error code TaskIsBeingProcessed) means that a previous real-name verification or registrant profile modification request for the same domain name has not yet been fully processed by the registry. You cannot submit a new request until the previous one is complete.

A common scenario: you submitted a real-name verification request without selecting a registrant profile, then tried to submit again immediately — this triggers the error because the first (incomplete) submission is still being processed.

How do I resolve the "A task is being processed" error?

Option 1: Wait and retry

Wait approximately 30 minutes, then resubmit the real-name verification request. Before submitting, make sure you have selected the correct registrant profile.

Option 2: Use Bulk Domain Information Modification (workaround)

If you cannot wait or the error persists, use the Bulk Domain Information Modification feature as a workaround:

1. Go to the Bulk Domain Information Modification page.

2. Select the domain names that need to be updated.

3. In the Modification Type field, select Registrant Information.

4. Select a registrant profile that has passed both real-name verification and email authenticity verification. Profiles that have not completed email verification are not listed.

5. Complete phone verification.

6. Read and agree to the Information Modification Terms of Service, then click Submit.

After submission, you will be redirected to the batch task list. Wait for the asynchronous processing to complete.

Restrictions:

• .gov.cn domain names are not supported in Bulk Domain Information Modification and will be excluded automatically.

• The registrant profile you select must have already passed real-name verification.

If the error persists after waiting 10–20 minutes, try clearing your browser cache or switching to a different browser, then resubmit.

My registrant profile has disappeared. What happened?

Alibaba Cloud does not automatically delete registrant profiles. If a profile is no longer visible in your profile list, it was most likely deleted previously by you or by another authorized user of your account.

If you need to create a replacement profile, go to the Registrant Profiles page and click Create Registrant Profile.

How do I delete a registrant profile?

1. Log on to the Domain Names console and go to the Registrant Profiles page.

2. Locate the profile you want to delete.

3. Click Delete in the Actions column for that profile.

4. In the confirmation dialog box, confirm the deletion.

After successful deletion, the system displays "Profile deleted successfully."

My registrant profile is locked. What should I do?

If your registrant profile is locked due to a historical violation or compliance issue, submit a ticket to contact Alibaba Cloud customer support. Provide the profile ID and your account information so the support team can investigate and assist with the unlock process.

What do the registrant profile statuses mean?

What is the difference between domain name real-name verification, ICP filing, and account real-name verification?

These are three separate processes. None of them is the same as the operation to transfer domain name ownership.

• Domain name real-name verification: Required by the domain registry. You submit the domain holder's certificate. An enterprise submits a valid business license or organization code certificate; an individual submits the front side of their ID card. You submit the materials through the Domain Names console, and a third-party authority reviews them. Review takes 3 to 5 business days.

• ICP filing: Under the MIIT Administrative Measures for Internet Information Services, a website cannot resolve to a server in the Chinese mainland and be served on the Internet until ICP filing is complete. ICP filing applies to the website's domain. For more information, see the ICP filing topic for the site.

• Alibaba Cloud account real-name verification: One Alibaba Cloud account maps to exactly one legal entity. You must complete this verification before you can make purchases. It is divided into individual account verification and enterprise account verification; see the topics "Verify your identity - Individual account" and "Verify your identity - Enterprise account".

My registrant profile passed real-name verification. Why does my domain name still show "Not real-name verified"?

Registrant profile real-name verification and domain name real-name verification are two separate processes. Passing registrant profile verification only confirms that your identity credentials meet registry requirements — it does not automatically apply real-name verification to your domain names. You must explicitly link the verified profile to each domain name to complete domain real-name verification.

• Registrant profile real-name verification: The reviewing authority checks the identity certificate that you submit. After the certificate passes review, the profile status shows Verification Successful. This status only confirms that your identity materials are valid and that the domain name registrant profile can be used for domain name registration, transfer-in, and to transfer domain name ownership. It does not mean that any domain has completed real-name verification.

• Domain name real-name verification: You link an approved domain name registrant profile to a specific domain. Only after you finish this step does the domain show as real-name verified.

To complete real-name verification for a single domain name:

1. Log on to the Domain Names console and go to the Domain Names page.

2. Find the domain name that shows "Not real-name verified" and click Manage.

3. In the left-side navigation pane, click Domain Holder Real-Name Verification.

4. Click Quick Real-Name Verification, select a registrant profile that shows Verification Successful, and click Submit.

To verify multiple domain names at once, go to Bulk Operations > Bulk Domain Information Modification, enter the domain names, select a verified registrant profile, check Registrant Information, and submit.

This FAQ addresses common questions, including:

• "My registrant profile is verified, but my domain name still shows 'Not real-name verified'"

• "How do I link a registrant profile to my domain name"

• "Why does my newly purchased domain name require a separate real-name verification step"

The registrant profile passed real-name verification, but the domain is still not verified

Registrant profile real-name verification and domain name real-name verification are two separate operations. A successful registrant profile verification does not complete verification for your domain.

A verified domain name registrant profile can be used for domain name registration, transfer-in, and to transfer domain name ownership, but it does not automatically apply real-name verification to any domain. You complete registrant profile verification on the registrant profiles page, where the profile status changes to Verification Successful. After that, you must still submit real-name verification separately for each domain. If you complete only registrant profile real-name verification and never verify the domain itself, the domain cannot be renewed and its resolution is suspended.

To complete domain name real-name verification:

1. Log on to the Domain Names console.

2. In the left-side navigation pane, click Domain Names.

3. Click the target domain to open its details page, then in the left-side navigation pane click Real-name Verification for Domain Name Registrant.

4. Click Quick Real-Name Verification, select a registrant profile that has passed real-name verification, and submit.

I cannot see the certificate details after real-name verification succeeds

On an older domain, the Basic Information page and the Domain Holder Real-Name Verification page may not show the certificate type or certificate number, because some historical data is missing. To restore the details, re-verify the domain by transferring domain name ownership.

How do I change the certificate used for real-name verification?

If the certificate type used for a verified domain changes, transfer domain name ownership to update the certificate type, certificate number, and related information.

ICP filing requirements for domain name real-name verification

Under MIIT rules, a domain submitted for ICP filing must use a suffix approved by MIIT, must have completed domain name real-name verification, and its domain holder name must match the ICP filing entity.

ICP filing reports that the domain and entity information do not match

ICP filing requires the domain holder, certificate type, and certificate number to match the filing information. Check the following:

• The domain is verified: the information may not have synced to the communications administration system yet. Wait 2 to 3 days after verification or ownership change, then submit the filing.

• The domain is verified but the information is wrong: re-verify the domain by transferring domain name ownership, then submit the filing 2 to 3 days after review passes.

• The domain is not verified: complete domain name real-name verification first, then submit the filing 2 to 3 days later.

If the domain name registrar is not Alibaba Cloud, verify the domain holder, certificate type, and certificate number with that domain name registrar. A domain certificate usually omits the certificate type and certificate number, so query the domain name registrar for the full verification details.

I received an email that my registration information is untrue, inaccurate, or incomplete

Log on to the Domain Names console, create a new domain name registrant profile with true, complete, and accurate holder information, then transfer domain name ownership. The holder and contact address must be a detailed address down to the house number.

How do I link a registrant profile to domains in bulk?

Log on to the Domain Names console. In the left-side navigation pane, click Bulk Operations, enter the domains, select Registrant Information, choose a verified domain name registrant profile, complete verification, agree to the terms of service, and submit.

"Registrant profile unavailable" when I register a domain

Make sure the domain name registrant profile has completed real-name verification. Create a profile and complete its real-name verification first.