Client FAQ
This article answers frequently asked questions about the personal edition client.
Contents
Installation and uninstallation
Upgrade the personal edition client
Windows client and macOS client
The following steps use the Windows client version 7.2.2 as an example. The UI may differ depending on your client version.
Choose a method based on your sign-in status:
Before you sign in: On the client sign-in page, click the icon in the upper-right corner and select About.
After you sign in: In the lower-left corner of the client, click your username and select About.
In the About window, you can view the current version number. Click Check for Updates to see if a new version is available.
iOS client and Android client
In the lower-right corner of the page, tap Me.
Tap Check for Updates.
After uninstalling the macOS client, the icon still remains. What should I do?
If the Alibaba Cloud Workspace client icon remains after you uninstall the macOS client, follow these steps to delete it.
Delete the icon from the Finder window or Launchpad.
Open Finder and click Applications in the Finder sidebar. In the search box, enter Alibaba Cloud Workspace. Alternatively, right-click the Alibaba Cloud Workspace icon in the Dock and choose Options > Show in Finder.
Right-click the Alibaba Cloud Workspace icon and click Move to Trash.
Delete the icon from the Trash or empty the Trash to permanently delete the icon.
Restart your Mac, and then uninstall the macOS client again.
Launch and sign-in
Error on launch: VCRUNTIME140.dll not found
Symptoms
When you open the Windows client, the following error message appears: The code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem.
Solution
Manually install the VC Runtime 2019.
If the error messageElastic Desktop Service cannot be opened because the identity of the developer cannot be verifiedis displayed when you open the client, what should you do?
Symptom
On a Mac computer (macOS 10.13 or 10.14), after double-clicking the macOS client icon, a dialog box appears with the message: "Alibaba Cloud Workspace" can't be opened because its developer cannot be verified.
Solution
Follow these steps to open the client:
On your Mac, open Finder and go to the Applications folder.
In the Applications folder, find Alibaba Cloud Workspace.
Right-click Alibaba Cloud Workspace and click Open in the context menu.
This issue occurs only the first time you open the client.
When I open the Windows client, it crashes. How can I fix this?
This issue might be caused by port 55556 being blocked. Follow these steps to resolve it:
Open the client installation directory.
By default, the path is
C:\Program Files (x86)\Wuying Cloud Computer.Open the
binfolder, find thesdbus_daemon.conffile, and open it with a text editor.Change the port number.
The default port is 55556. Change it to another unused port. The port number can range from 0 to 65535.
Relaunch the client.
If the issue persists, check whether the root certificate of the Windows operating system on your local computer has expired.