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Refund policy

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This topic describes the refund policy and unsubscription rules for ApsaraDB RDS.

Refund policy

The following table describes the refund scenarios for ApsaraDB RDS for different billing methods.

Billing method

Refund policy

Subscription

When you purchase a subscription ApsaraDB RDS instance, you pay in advance for the subscription duration. If your business needs change and you no longer need the instance, you can request a refund. Before you request a refund, read the Alibaba Cloud product unsubscription rules. Then, log on to the Unsubscription Management page to unsubscribe. The system calculates the refund based on your instance usage.

Pay-as-you-go and Serverless

Pay-as-you-go ApsaraDB RDS instances and Serverless instances generate bills in real-time based on actual usage. Therefore, refunds are not applicable. If you no longer need these instances, release them after you back up or migrate your data to avoid business interruptions. After an instance is released, it is no longer billed. For more information about how to release an ApsaraDB RDS instance, see Release an ApsaraDB RDS for SQL Server instance.

Note:

  • Pay-as-you-go ApsaraDB RDS resources can be used with RDS storage plans, RDS compute plans, and RDS savings plans. These plans provide discounts on pay-as-you-go resources. As a general rule, these plans are non-refundable.

  • Refunds may also be issued when you switch billing methods or downgrade an instance. For more information, see the relevant documentation.

Scenario

Description

Switch between billing methods

After you switch the billing method of an ApsaraDB RDS for SQL Server instance from subscription to pay-as-you-go, the remaining prepayment for the subscription instance is refunded to you. The refund is calculated using the following formula:

Refund = Actual payment - Consumed amount

Note

  • Actual payment: The amount paid for the order in cash. This does not include deductions from coupons.

  • Consumed amount = Daily price of the subscription × Usage duration × Discount for the usage duration

Downgrade a subscription instance

After you downgrade a subscription instance, the price difference between the new and old configurations is refunded to you. The refund is calculated using the following formula:

Refund = Actual payment - Consumed amount

Note

  • Actual payment: The amount paid for the order in cash. This does not include deductions from coupons.

  • Consumed amount = Daily price of the subscription × Usage duration × Discount for the usage duration

Cancel a renewal

After you renew a subscription instance, if you unsubscribe from the instance before the renewal order takes effect, the renewal fee is fully refunded. For more information, see the Unsubscribe from a renewed subscription section in Unsubscription rules.
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