Troubleshooting

Overview

Troubleshooting can be divided into two stages: real-time and post-incident.

• Real-time: Troubleshoot using remote access and the robot log.

• Post-incident: Troubleshoot using cloud computer screen recording and the robot log.

Remote access

In the RPA console, you can remotely access a specific robot in Service-oriented robot > Robot list to check its current status. See remote access for details.

Robot log

The service-oriented robot client (Express) provides two types of logs: the application run log and the client log.

• To record the application run log, see Task Results and Run Logs.

• View logs

  • Application run log

    • In the RPA console, go to Service-oriented robot > Task list and view the log in the task's details.

    • The client also saves the application run log locally.

  • Client log

    • Method 1: Right-click the service-oriented robot icon in the system tray and select View Log to open the log folder.

    • Method 2: In File Explorer, enter %appdata%\SkyExpress\log in the address bar to open the log folder directly.

Cloud computer screen recording

For configuration requirements, see Ongoing Maintenance Work. To view screen recording files, see View or Download Screen Recording Files.