Monitor your account balance
Use Low Balance Alerts to manage your account funds and prevent service disruptions from an insufficient balance. When your Available Credit drops below the specified threshold, the system sends notifications to your account contacts by SMS, email and in-app message.
Available Credit
Available Credit is the usable balance in your account. Your Available Credit can become negative due to refunds, account adjustments, or other operations. It is calculated using the following formula:
Available Credit = Cash Balance + Credit Limit + Credit Refunds - Unsettled Amount for the Current Month - Unsettled Amount from Previous Months
Cash Balance: The remaining funds in your account.
Credit Limit: The credit line approved for your account (for users with credit only).
Credit Refunds: Refunds for services purchased using your Credit Limit, such as from subscription cancellations or service downgrades.
Unsettled Amount for the Current Month: The total cost of unbilled services used in the current month.
Unsettled Amount from Previous Months: The total amount of unpaid bills from previous months.
Example
Your Available Credit does not include coupon or prepaid card balances.
Configure a single account
Enable low balance alerts
On the page, select the target account.
In the Account Settings section, turn on the Low Balance Alerts switch.
In the dialog box that appears, set a Threshold and click OK.
If you set a threshold higher than your current Available Credit when first enabling alerts, the system will not send an immediate notification. The system sends a notification the next time your Available Credit changes.
When your Available Credit drops below the threshold, the system triggers an alert. The system then sends one reminder per day for up to five consecutive days as long as the balance remains below the threshold.
Disable low balance alerts
If you no longer need alerts for an account, you can disable them.
On the Billing Account page, select the target account.
In the Account Settings section, turn off the Low Balance Alerts switch.
In the dialog box that appears, click OK.
Modify the alert threshold
On the Billing Account page, select the target account.
In the Account Settings section, click Modify Threshold.
Bulk account configuration
If your organization uses the Enterprise Account Center feature, administrators can use Account Sharing to bulk-configure low balance alerts for all managed accounts.
Enable low balance alerts
On the Expenses and Costs > Account > Account Sharing page, select the Unified Account Management tab.
Select the accounts for which you want to set low balance alerts.
Click Low Balance Alert. In the dialog box that appears, set a Threshold for the selected accounts, turn on the Enable switch, and click OK.
The Unified Account Management tab displays only accounts that have incurred costs.
Disable low balance alerts
On the Account Sharing page, select the Unified Account Management tab.
In the account list, select the accounts for which you want to disable low balance alerts.
Click Low Balance Alert, turn off the Enable switch, and click OK.
Modify the alert threshold
On the Account Sharing page, select the Unified Account Management tab.
In the account list, select the accounts for which you want to modify the alert threshold.
Click Low Balance Alert. In the dialog box that appears, modify the Threshold for the selected accounts and click OK.
FAQ
How to change the notification recipients?
By default, notifications are sent to the account contacts. In Message Center, go to the Common Settings page, find the notification for account financial information, and click Edit next to the account contact.
You can also configure notification reminders on this page. For more information, see Manage common message settings.
How do I set an alert for a specific product?
For more information, see cost alert.
What is the difference between the low balance alerts and high spending alerts?
High spending alerts
After you enable this alert, you will receive a daily text message if the bill for a specified cloud product (up to 10) exceeds the alert threshold. For monthly billed products, the system sends a single notification after generating the bill at the start of the next month. The message recipient is the Account Contact configured in the Message Center.
On the Expenses and Costs > Cost Anomaly Detection > Cost Alerts page, in the high spending alert section, click View Details to set spending alert thresholds for specific cloud products.
Low balance alerts
After you enable this alert, the system notifies you daily by text message, email, and internal message if your account's available credit falls below the alert threshold. The system sends these notifications for up to five consecutive days. For instructions, see Monitor account balance.
When does available credit become negative?
The formula for Available Credit is Available Credit = Cash Balance + Credit Limit + Credit Refunds - Unsettled Amount for the Current Month - Unsettled Amount from Previous Months. Your Available Credit becomes negative when your account's assets are less than your unsettled bills. This can occur in the following situations:
High unsettled bills
If your account has a high Unsettled Amount for the Current Month or Unsettled Amount from Previous Months, your Available Credit may become negative. You can regularly check and settle these amounts on the Billing Account page in Expenses and Costs to prevent unsettled amounts from accumulating.
Insufficient Credit Limit
For credit-controlled users, your Available Credit can become negative if your Credit Limit is significantly reduced or is insufficient to cover unsettled bills.
Refund write-off rule restrictions
By default, Credit Refunds are only used to write off bills from the month of the refund and subsequent months. If the refund amount does not fully cover the overdue payment for the current billing cycle, your Available Credit may become negative. You can manually enable the write-off of past bills, and the system will then prioritize using Credit Refunds to write off historical bills. For more information, see What is a Billing Account?.