Configure optical drive devices

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To use an optical drive peripheral in a cloud computer, both an administrator and an end user must complete specific configurations. The administrator configures policies in the console, while the end user configures their terminal and the cloud computer.

Get peripheral information

For USB peripherals, you need the Vendor Identifier (VID) and Product Identifier (PID) to configure peripheral policies. The VID and PID are hexadecimal strings, such as 0xa12c. The 0x prefix can typically be omitted. You can find the VID and PID of a connected USB peripheral in several ways.

Important

Multiple factors affect the availability of peripherals in a cloud computer. These factors include the type and version of the Alibaba Cloud Workspace terminal and client, the cloud computer image, the local device that runs the client, and the brand and model of the peripheral. You can check the compatibility of a specific peripheral with cloud computers on the Peripheral Compatibility Query page. The data on this page comes from laboratory tests and is for reference only. Actual results may vary.

Workspace terminal

  1. Open and log on to the Alibaba Cloud Workspace client.

  2. In the upper-right corner of the client, click the icon and select Settings.

  3. In the left navigation pane of the Settings window, click Peripherals. In the Local USB Peripherals panel, you can view the VID and PID of your USB peripheral.

Manually on your computer

You can find the VID and PID of a peripheral in your computer's device management information.

Windows

  1. From the Start menu, search for and open Device Manager.

  2. In the Device Manager window, expand and double-click the target USB device.

  3. Go to the Details tab. From the Property drop-down list, select Hardware Ids. The VID and PID are displayed in the Value text box below.

macOS

  1. From the Apple menu bar, choose . In the pop-up window, click More Info.

  2. At the bottom of the About panel, click System Report.

  3. In the left navigation pane of the new window, select Hardware > USB. Select the target USB device on the right to view its VID and PID in the details section below.

Using a third-party tool

You can use the USB Device Tree Viewer tool to view peripheral information. This tool is available for Windows only.

  1. Download the tool from https://www.uwe-sieber.de/usbtreeview_e.html#download.

  2. Unzip the downloaded package and double-click UsbTreeView.exe to run it.

  3. In the navigation tree on the left, select the target USB device. You can find the VID and PID in the Device ID section of the right-side panel.

WUYING hardware terminal

When you use a cloud computer with a WUYING hardware terminal, such as a WUYING Cube, WUYING Cube Pro, or WUYING All-in-One 23.8, both administrators and end users must complete the following configuration steps.

Administrator: configure peripheral policies

Peripheral control policies are part of cloud computer policies, which administrators must create and maintain in the console.

Note

The following procedure uses the Elastic Desktop Service (EDS) console for enterprises as an example. For the specific procedure for the business edition, see Manage policies.

Peripheral policy procedure

Create and bind policy

By default, a new cloud computer is bound to a system-generated default policy that cannot be modified. An administrator must create a custom cloud computer policy and bind it to the cloud computer.

  1. Log on to the Elastic Desktop Service Enterprise console.

  2. In the left navigation pane, choose Operation & Maintenance > Policies.

  3. On the Policies page, click Create Policy.

  4. On the Create Policy page, specify a Policy Name, configure the policy settings as needed, and then click OK.

    After the policy is created, you can view it in the list on the Policies page.

  5. In the left navigation pane, choose Resources > Cloud Computers - Enterprise Edition.

  6. On the Cloud Computers - Enterprise Edition page, perform one of the following operations:

    • To change the policy for a single cloud computer, find the target cloud computer, click More in the Actions column, and then select Change Policy.

    • To change the policy for multiple cloud computers, select one or more cloud computers, and then choose More > Change Policy at the bottom of the page.

  7. In the Change Policy panel, on the Required Policy tab, click Change Policy. Select the new custom policy and click OK.

    Note

    If a cloud computer belongs to a resource group that already has an associated policy, you cannot change the policy for the cloud computer directly. You must either change the policy associated with the resource group or move the cloud computer out of the resource group before changing its policy.

  8. At the bottom of the Change Policy panel, click OK, and then click Confirm Change.

Modify existing policy

If a cloud computer is already bound to a custom policy, the administrator can modify the policy directly in the console without re-binding it.

  1. Log on to the Elastic Desktop Service Enterprise console.

  2. In the left navigation pane, choose Operation & Maintenance > Policies.

  3. On the Policies page, find the custom policy that you want to modify and click Modify Policy in the Actions column.

  4. On the Modify Policy page, update the policy settings as needed and click OK.

Peripheral policy configuration

Enable local disk mapping
  • Configuration path: Peripheral Control > Local Disk Mapping > Local Disk Mapping.

  • Configuration requirements: Set Local Disk Mapping to Read/Write or Read-only.

    item_local_disk_mapping

Enable USB redirection
  • Method 1: Globally enable USB redirection

    • Configuration path: Peripheral Control > Peripheral Redirection > USB Redirection.

    • Configuration requirements: Turn on the USB Redirection switch.

      item_usb_redirection_toggle

  • Method 2: Enable USB redirection for specific USB devices by using a peripheral whitelist

    After you globally enable USB redirection, all USB devices can connect to the cloud computers associated with the policy. If you do not want all USB devices to connect to the cloud computers associated with the policy, you can turn off the USB Redirection switch and enable USB redirection for specific USB devices by adding a peripheral whitelist.

    • Configuration path: Peripheral Control > Peripheral Blacklist/Whitelist > Add Rule.

    • Configuration requirements: Enter the device name, VID, PID, and set Blacklist/Whitelist to Whitelist.

      item_peripheral_whitelist

Custom peripheral rule

To prevent end users from configuring incorrectly on the client, administrators can create custom peripheral rules in the cloud computer policy. These rules have higher priority than the custom configurations specified by end users on the client. For information about the priority of peripheral policies in different dimensions, see Policy priority.

  • Configuration path: Peripheral Control > Peripheral Management Rule > Add Custom Peripheral Rule.

  • Setting: Set Device Type to Optical Drive, enter the device name, VID, and PID, and set Redirect Mode to USB Redirection.

End user: configure and use peripherals

Connect the peripheral

You must connect peripherals to the on-premises computer running the Alibaba Cloud Workspace client before you can connect the peripherals to a cloud computer.

When you connect a cloud computer to a peripheral for the first time, a connection configuration dialog box appears in the lower-right corner of the cloud computer desktop. In the dialog box, you can select the device type, specify whether to turn on auto-connect, and specify whether to remember the current configurations.

Windows client

When you use a cloud computer with the Windows client, both administrators and end users must complete the following configuration steps.

Administrator: configure peripheral policies

Peripheral control policies are part of cloud computer policies, which administrators must create and maintain in the console.

Note

The following procedure uses the Elastic Desktop Service (EDS) console for enterprises as an example. For the specific procedure for the business edition, see Manage policies.

Peripheral policy procedure

Create and bind policy

By default, a new cloud computer is bound to a system-generated default policy that cannot be modified. An administrator must create a custom cloud computer policy and bind it to the cloud computer.

  1. Log on to the Elastic Desktop Service Enterprise console.

  2. In the left navigation pane, choose Operation & Maintenance > Policies.

  3. On the Policies page, click Create Policy.

  4. On the Create Policy page, specify a Policy Name, configure the policy settings as needed, and then click OK.

    After the policy is created, you can view it in the list on the Policies page.

  5. In the left navigation pane, choose Resources > Cloud Computers - Enterprise Edition.

  6. On the Cloud Computers - Enterprise Edition page, perform one of the following operations:

    • To change the policy for a single cloud computer, find the target cloud computer, click More in the Actions column, and then select Change Policy.

    • To change the policy for multiple cloud computers, select one or more cloud computers, and then choose More > Change Policy at the bottom of the page.

  7. In the Change Policy panel, on the Required Policy tab, click Change Policy. Select the new custom policy and click OK.

    Note

    If a cloud computer belongs to a resource group that already has an associated policy, you cannot change the policy for the cloud computer directly. You must either change the policy associated with the resource group or move the cloud computer out of the resource group before changing its policy.

  8. At the bottom of the Change Policy panel, click OK, and then click Confirm Change.

Modify existing policy

If a cloud computer is already bound to a custom policy, the administrator can modify the policy directly in the console without re-binding it.

  1. Log on to the Elastic Desktop Service Enterprise console.

  2. In the left navigation pane, choose Operation & Maintenance > Policies.

  3. On the Policies page, find the custom policy that you want to modify and click Modify Policy in the Actions column.

  4. On the Modify Policy page, update the policy settings as needed and click OK.

Peripheral policy configuration

Enable local disk mapping
  • Configuration path: Peripheral Control > Local Disk Mapping > Local Disk Mapping.

  • Configuration requirements: Set Local Disk Mapping to Read/Write or Read-only.

    item_local_disk_mapping

Enable USB redirection
  • Method 1: Globally enable USB redirection

    • Configuration path: Peripheral Control > Peripheral Redirection > USB Redirection.

    • Configuration requirements: Turn on the USB Redirection switch.

      item_usb_redirection_toggle

  • Method 2: Enable USB redirection for specific USB devices by using a peripheral whitelist

    After you globally enable USB redirection, all USB devices can connect to the cloud computers associated with the policy. If you do not want all USB devices to connect to the cloud computers associated with the policy, you can turn off the USB Redirection switch and enable USB redirection for specific USB devices by adding a peripheral whitelist.

    • Configuration path: Peripheral Control > Peripheral Blacklist/Whitelist > Add Rule.

    • Configuration requirements: Enter the device name, VID, PID, and set Blacklist/Whitelist to Whitelist.

      item_peripheral_whitelist

Custom peripheral rule

To prevent end users from configuring incorrectly on the client, administrators can create custom peripheral rules in the cloud computer policy. These rules have higher priority than the custom configurations specified by end users on the client. For information about the priority of peripheral policies in different dimensions, see Policy priority.

  • Configuration path: Peripheral Control > Peripheral Management Rule > Add Custom Peripheral Rule.

  • Setting: Set Device Type to Optical Drive, enter the device name, VID, and PID, and set Redirect Mode to USB Redirection.

End user: configure and use peripherals

Install UsbDk

Note

This step is required only when using USB redirection on a Windows client. In other cases, you do not need to install UsbDk.

USB Development Kit (UsbDk) is an open-source driver library for Windows that provides applications with direct and exclusive access to USB devices. It is essential for using USB peripherals on your cloud computer. The installer for the Windows client includes UsbDk installation. Skipping this step during the initial installation can cause peripheral issues. You can reinstall UsbDk as follows:

  1. Go to the Alibaba Cloud Workspace client download page and download the latest version of the Windows client.

  2. Run the installer. On the Select Components screen, select UsbDk Runtime Libraries and follow the prompts to complete the installation.

Connect the peripheral

You must connect peripherals to the on-premises computer running the Alibaba Cloud Workspace client before you can connect the peripherals to a cloud computer.

When you connect a cloud computer to a peripheral for the first time, a connection configuration dialog box appears in the lower-right corner of the cloud computer desktop. In the dialog box, you can select the device type, specify whether to turn on auto-connect, and specify whether to remember the current configurations.

macOS client

When you use a cloud computer with the macOS client, both administrators and end users must complete the following configuration steps.

Administrator: configure peripheral policies

Peripheral control policies are part of cloud computer policies, which administrators must create and maintain in the console.

Note

The following procedure uses the Elastic Desktop Service (EDS) console for enterprises as an example. For the specific procedure for the business edition, see Manage policies.

Peripheral policy procedure

Create and bind policy

By default, a new cloud computer is bound to a system-generated default policy that cannot be modified. An administrator must create a custom cloud computer policy and bind it to the cloud computer.

  1. Log on to the Elastic Desktop Service Enterprise console.

  2. In the left navigation pane, choose Operation & Maintenance > Policies.

  3. On the Policies page, click Create Policy.

  4. On the Create Policy page, specify a Policy Name, configure the policy settings as needed, and then click OK.

    After the policy is created, you can view it in the list on the Policies page.

  5. In the left navigation pane, choose Resources > Cloud Computers - Enterprise Edition.

  6. On the Cloud Computers - Enterprise Edition page, perform one of the following operations:

    • To change the policy for a single cloud computer, find the target cloud computer, click More in the Actions column, and then select Change Policy.

    • To change the policy for multiple cloud computers, select one or more cloud computers, and then choose More > Change Policy at the bottom of the page.

  7. In the Change Policy panel, on the Required Policy tab, click Change Policy. Select the new custom policy and click OK.

    Note

    If a cloud computer belongs to a resource group that already has an associated policy, you cannot change the policy for the cloud computer directly. You must either change the policy associated with the resource group or move the cloud computer out of the resource group before changing its policy.

  8. At the bottom of the Change Policy panel, click OK, and then click Confirm Change.

Modify existing policy

If a cloud computer is already bound to a custom policy, the administrator can modify the policy directly in the console without re-binding it.

  1. Log on to the Elastic Desktop Service Enterprise console.

  2. In the left navigation pane, choose Operation & Maintenance > Policies.

  3. On the Policies page, find the custom policy that you want to modify and click Modify Policy in the Actions column.

  4. On the Modify Policy page, update the policy settings as needed and click OK.

Peripheral policy configuration

Enable local disk mapping
  • Configuration path: Peripheral Control > Local Disk Mapping > Local Disk Mapping.

  • Configuration requirements: Set Local Disk Mapping to Read/Write or Read-only.

    item_local_disk_mapping

Enable USB redirection
  • Method 1: Globally enable USB redirection

    • Configuration path: Peripheral Control > Peripheral Redirection > USB Redirection.

    • Configuration requirements: Turn on the USB Redirection switch.

      item_usb_redirection_toggle

  • Method 2: Enable USB redirection for specific USB devices by using a peripheral whitelist

    After you globally enable USB redirection, all USB devices can connect to the cloud computers associated with the policy. If you do not want all USB devices to connect to the cloud computers associated with the policy, you can turn off the USB Redirection switch and enable USB redirection for specific USB devices by adding a peripheral whitelist.

    • Configuration path: Peripheral Control > Peripheral Blacklist/Whitelist > Add Rule.

    • Configuration requirements: Enter the device name, VID, PID, and set Blacklist/Whitelist to Whitelist.

      item_peripheral_whitelist

Custom peripheral rule

To prevent end users from configuring incorrectly on the client, administrators can create custom peripheral rules in the cloud computer policy. These rules have higher priority than the custom configurations specified by end users on the client. For information about the priority of peripheral policies in different dimensions, see Policy priority.

  • Configuration path: Peripheral Control > Peripheral Management Rule > Add Custom Peripheral Rule.

  • Setting: Set Device Type to Optical Drive, enter the device name, VID, and PID, and set Redirect Mode to USB Redirection.

End user: configure and use peripherals

Connect the peripheral

You must connect peripherals to the on-premises computer running the Alibaba Cloud Workspace client before you can connect the peripherals to a cloud computer.

When you connect a cloud computer to a peripheral for the first time, a connection configuration dialog box appears in the lower-right corner of the cloud computer desktop. In the dialog box, you can select the device type, specify whether to turn on auto-connect, and specify whether to remember the current configurations.

Troubleshooting