To use an optical drive peripheral in a cloud computer, both an administrator and an end user must complete specific configurations. The administrator configures policies in the console, while the end user configures their terminal and the cloud computer.
Get peripheral information
For USB peripherals, you need the Vendor Identifier (VID) and Product Identifier (PID) to configure peripheral policies. The VID and PID are hexadecimal strings, such as 0xa12c. The 0x prefix can typically be omitted. You can find the VID and PID of a connected USB peripheral in several ways.
Multiple factors affect the availability of peripherals in a cloud computer. These factors include the type and version of the Alibaba Cloud Workspace terminal and client, the cloud computer image, the local device that runs the client, and the brand and model of the peripheral. You can check the compatibility of a specific peripheral with cloud computers on the Peripheral Compatibility Query page. The data on this page comes from laboratory tests and is for reference only. Actual results may vary.
Workspace terminal
Open and log on to the Alibaba Cloud Workspace client.
In the upper-right corner of the client, click the icon and select Settings.
In the left navigation pane of the Settings window, click Peripherals. In the Local USB Peripherals panel, you can view the VID and PID of your USB peripheral.
Manually on your computer
You can find the VID and PID of a peripheral in your computer's device management information.
Windows
From the Start menu, search for and open Device Manager.
In the Device Manager window, expand and double-click the target USB device.
Go to the Details tab. From the Property drop-down list, select Hardware Ids. The VID and PID are displayed in the Value text box below.
macOS
From the Apple menu bar, choose . In the pop-up window, click More Info.
At the bottom of the About panel, click System Report.
In the left navigation pane of the new window, select Hardware > USB. Select the target USB device on the right to view its VID and PID in the details section below.
Using a third-party tool
You can use the USB Device Tree Viewer tool to view peripheral information. This tool is available for Windows only.
Download the tool from https://www.uwe-sieber.de/usbtreeview_e.html#download.
Unzip the downloaded package and double-click
UsbTreeView.exeto run it.In the navigation tree on the left, select the target USB device. You can find the VID and PID in the Device ID section of the right-side panel.
WUYING hardware terminal
When you use a cloud computer with a WUYING hardware terminal, such as a WUYING Cube, WUYING Cube Pro, or WUYING All-in-One 23.8, both administrators and end users must complete the following configuration steps.
Administrator: configure peripheral policies
Peripheral control policies are part of cloud computer policies, which administrators must create and maintain in the console.
The following procedure uses the Elastic Desktop Service (EDS) console for enterprises as an example. For the specific procedure for the business edition, see Manage policies.
Peripheral policy procedure
Create and bind policy
Modify existing policy
Peripheral policy configuration
Enable local disk mapping
Enable USB redirection
Custom peripheral rule
End user: configure and use peripherals
Connect the peripheral
You must connect peripherals to the on-premises computer running the Alibaba Cloud Workspace client before you can connect the peripherals to a cloud computer.
When you connect a cloud computer to a peripheral for the first time, a connection configuration dialog box appears in the lower-right corner of the cloud computer desktop. In the dialog box, you can select the device type, specify whether to turn on auto-connect, and specify whether to remember the current configurations.
Windows client
When you use a cloud computer with the Windows client, both administrators and end users must complete the following configuration steps.
Administrator: configure peripheral policies
Peripheral control policies are part of cloud computer policies, which administrators must create and maintain in the console.
The following procedure uses the Elastic Desktop Service (EDS) console for enterprises as an example. For the specific procedure for the business edition, see Manage policies.
Peripheral policy procedure
Create and bind policy
Modify existing policy
Peripheral policy configuration
Enable local disk mapping
Enable USB redirection
Custom peripheral rule
End user: configure and use peripherals
Install UsbDk
This step is required only when using USB redirection on a Windows client. In other cases, you do not need to install UsbDk.
USB Development Kit (UsbDk) is an open-source driver library for Windows that provides applications with direct and exclusive access to USB devices. It is essential for using USB peripherals on your cloud computer. The installer for the Windows client includes UsbDk installation. Skipping this step during the initial installation can cause peripheral issues. You can reinstall UsbDk as follows:
Go to the Alibaba Cloud Workspace client download page and download the latest version of the Windows client.
Run the installer. On the Select Components screen, select UsbDk Runtime Libraries and follow the prompts to complete the installation.
Connect the peripheral
You must connect peripherals to the on-premises computer running the Alibaba Cloud Workspace client before you can connect the peripherals to a cloud computer.
When you connect a cloud computer to a peripheral for the first time, a connection configuration dialog box appears in the lower-right corner of the cloud computer desktop. In the dialog box, you can select the device type, specify whether to turn on auto-connect, and specify whether to remember the current configurations.
macOS client
When you use a cloud computer with the macOS client, both administrators and end users must complete the following configuration steps.
Administrator: configure peripheral policies
Peripheral control policies are part of cloud computer policies, which administrators must create and maintain in the console.
The following procedure uses the Elastic Desktop Service (EDS) console for enterprises as an example. For the specific procedure for the business edition, see Manage policies.
Peripheral policy procedure
Create and bind policy
Modify existing policy
Peripheral policy configuration
Enable local disk mapping
Enable USB redirection
Custom peripheral rule
End user: configure and use peripherals
Connect the peripheral
You must connect peripherals to the on-premises computer running the Alibaba Cloud Workspace client before you can connect the peripherals to a cloud computer.
When you connect a cloud computer to a peripheral for the first time, a connection configuration dialog box appears in the lower-right corner of the cloud computer desktop. In the dialog box, you can select the device type, specify whether to turn on auto-connect, and specify whether to remember the current configurations.
Troubleshooting
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For common questions about cloud computer policies, see Policy FAQ.
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For common questions about peripherals, see Peripheral FAQ.
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For troubleshooting methods for common issues, see Self-help Guide for Peripheral Issues.


