Configure webcams-Alibaba Cloud Workspace Terminal(Alibaba Cloud Workspace Terminal)-阿里云帮助中心

To use a webcam with a cloud computer, an administrator must first configure a peripheral policy in the console. The end user must then configure settings on the Alibaba Cloud Workspace client and the cloud computer.

Get peripheral information

For USB peripherals, you need the Vendor Identifier (VID) and Product Identifier (PID) to configure peripheral policies. The VID and PID are hexadecimal strings, such as 0xa12c. The 0x prefix can typically be omitted. You can find the VID and PID of a connected USB peripheral in several ways.

Important

Multiple factors affect the availability of peripherals in a cloud computer. These factors include the type and version of the Alibaba Cloud Workspace terminal and client, the cloud computer image, the local device that runs the client, and the brand and model of the peripheral. You can check the compatibility of a specific peripheral with cloud computers on the Peripheral Compatibility Query page. The data on this page comes from laboratory tests and is for reference only. Actual results may vary.

Workspace terminal

Open and log on to the Alibaba Cloud Workspace client.
In the upper-right corner of the client, click the icon and select Settings.
In the left navigation pane of the Settings window, click Peripherals. In the Local USB Peripherals panel, you can view the VID and PID of your USB peripheral.

Manually on your computer

You can find the VID and PID of a peripheral in your computer's device management information.

Windows

From the Start menu, search for and open Device Manager.
In the Device Manager window, expand and double-click the target USB device.
Go to the Details tab. From the Property drop-down list, select Hardware Ids. The VID and PID are displayed in the Value text box below.

macOS

From the Apple menu bar, choose . In the pop-up window, click More Info.
At the bottom of the About panel, click System Report.
In the left navigation pane of the new window, select Hardware > USB. Select the target USB device on the right to view its VID and PID in the details section below.

Using a third-party tool

You can use the USB Device Tree Viewer tool to view peripheral information. This tool is available for Windows only.

Download the tool from https://www.uwe-sieber.de/usbtreeview_e.html#download.
Unzip the downloaded package and double-click UsbTreeView.exe to run it.
In the navigation tree on the left, select the target USB device. You can find the VID and PID in the Device ID section of the right-side panel.

Configure peripheral policies

Peripheral control policies are part of cloud computer policies, which administrators must create and maintain in the console.

Note

The following procedure uses the Elastic Desktop Service (EDS) console for enterprises as an example. For the specific procedure for the business edition, see Manage policies.

Peripheral policy procedure

Create and bind policy

By default, a new cloud computer is bound to a system-generated default policy that cannot be modified. An administrator must create a custom cloud computer policy and bind it to the cloud computer.

Log on to the Elastic Desktop Service Enterprise console.
In the left navigation pane, choose Operation & Maintenance > Policies.
On the Policies page, click Create Policy.
On the Create Policy page, specify a Policy Name, configure the policy settings as needed, and then click OK.
After the policy is created, you can view it in the list on the Policies page.
In the left navigation pane, choose Resources > Cloud Computers - Enterprise Edition.
On the Cloud Computers - Enterprise Edition page, perform one of the following operations:
- To change the policy for a single cloud computer, find the target cloud computer, click More in the Actions column, and then select Change Policy.
- To change the policy for multiple cloud computers, select one or more cloud computers, and then choose More > Change Policy at the bottom of the page.
In the Change Policy panel, on the Required Policy tab, click Change Policy. Select the new custom policy and click OK.
Note
If a cloud computer belongs to a resource group that already has an associated policy, you cannot change the policy for the cloud computer directly. You must either change the policy associated with the resource group or move the cloud computer out of the resource group before changing its policy.
At the bottom of the Change Policy panel, click OK, and then click Confirm Change.

Modify existing policy

If a cloud computer is already bound to a custom policy, the administrator can modify the policy directly in the console without re-binding it.

Log on to the Elastic Desktop Service Enterprise console.
In the left navigation pane, choose Operation & Maintenance > Policies.
On the Policies page, find the custom policy that you want to modify and click Modify Policy in the Actions column.
On the Modify Policy page, update the policy settings as needed and click OK.

Peripheral policy configuration instructions

Enable device redirection for cameras

Configuration path: Peripheral Control > Peripheral Redirection > Camera.
Configuration requirements: Set the redirection mode for cameras to Device Redirection.

Configure and use peripherals

Connect peripherals

You must connect peripherals to the WUYING Terminal oron-premises computer running the Alibaba Cloud Workspace client before you can connect the peripherals to a cloud computer.

When you connect a cloud computer to a peripheral for the first time, a connection configuration dialog box appears in the lower-right corner of the cloud computer desktop. In the dialog box, you can select the device type, specify whether to turn on auto-connect, and specify whether to remember the current configurations.

Set the webcam application mode (Optional)

For clearer image quality, set the application mode to Scanner in the peripheral management module of the Wuying terminal.

Path: Wuying terminal > > Settings > Peripherals.

Troubleshooting

For common questions about cloud computer policies, see Policy FAQ.
For common questions about peripherals, see Peripheral FAQ.
For troubleshooting methods for common issues, see Self-help Guide for Peripheral Issues.