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客户端连接异常怎么办

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当您收到云备份客户端连接异常的邮件或短信提醒时,建议对客户端运行状态以及网络连接进行排查和修复,以免影响备份。

查看客户端运行状态

客户端升级失败或连接异常时,您可以检查云备份客户端运行状态。例如客户端没有正常运行,建议您卸载客户端并重新安装。如何在Windows以及Linux系统中查看客户端运行状态的详情,请参见如何检查云备份客户端运行状态

检查网络连接

请按照下表检查云备份对应地域的公网接入点或ECS内网接入点。

  • 新版备份客户端

    如果您运行的Cloud Backup备份客户端进程为hbrclient ,则您使用的为新版Cloud Backup备份客户端。

    地域

    公网接入点

    ECS内网接入点

    华东1(杭州)

    https://post-cn-mp90rcien05.mqtt.aliyuncs.com

    https://post-cn-mp90rcien05-internal.mqtt.aliyuncs.com

    华东2(上海)

    https://post-cn-4590rcihm02.mqtt.aliyuncs.com

    https://post-cn-4590rcihm02-internal.mqtt.aliyuncs.com

    华北1(青岛)

    https://post-cn-n6w1oj5j506.mqtt.aliyuncs.com

    https://post-cn-n6w1oj5j506-internal-vpc.mqtt.aliyuncs.com

    华北2(北京)

    https://post-cn-mp90rcibd04.mqtt.aliyuncs.com

    https://post-cn-mp90rcibd04-internal.mqtt.aliyuncs.com

    华北3(张家口)

    https://post-cn-45917akja09.mqtt.aliyuncs.com

    https://post-cn-45917akja09-internal.mqtt.aliyuncs.com

    华北5(呼和浩特)

    https://post-cn-0pp1epkb50h.mqtt.aliyuncs.com

    https://post-cn-0pp1epkb50h-internal.mqtt.aliyuncs.com

    华南1(深圳)

    https://post-cn-v0h0rcijv04.mqtt.aliyuncs.com

    https://post-cn-v0h0rcijv04-internal.mqtt.aliyuncs.com

    西南1(成都)

    https://post-cn-st21piid30e.mqtt.aliyuncs.com

    https://post-cn-st21piid30e-internal-vpc.mqtt.aliyuncs.com

    中国(香港)

    https://mqtt-cn-v0h1cmss401.mqtt.aliyuncs.com

    https://mqtt-cn-v0h1cmss401-internal.mqtt.aliyuncs.com

    新加坡

    https://post-cn-4590unarx01.mqtt.aliyuncs.com

    https://post-cn-4590unarx01-internal.mqtt.aliyuncs.com

    澳大利亚(悉尼)

    https://mqtt-cn-v641asd4403.mqtt.aliyuncs.com

    https://mqtt-cn-v641asd4403-internal.mqtt.aliyuncs.com

    马来西亚(吉隆坡)

    https://mqtt-cn-v0h1k5d7707.mqtt.aliyuncs.com

    https://mqtt-cn-v0h1k5d7707-internal.mqtt.aliyuncs.com

    印度尼西亚(雅加达)

    https://post-cn-4591ee94i03.mqtt.aliyuncs.com

    https://post-cn-4591ee94i03-internal.mqtt.aliyuncs.com

    日本(东京)

    https://post-cn-mp91kij0p01.mqtt.aliyuncs.com

    https://post-cn-mp91kij0p01-internal-vpc.mqtt.aliyuncs.com

    德国(法兰克福)

    https://post-cn-mp91ki6sl0k.mqtt.aliyuncs.com

    https://post-cn-mp91ki6sl0k-internal.mqtt.aliyuncs.com

    美国(硅谷)

    https://mqtt-cn-mp91j6gou03.mqtt.aliyuncs.com

    https://mqtt-cn-mp91j6gou03-internal.mqtt.aliyuncs.com

    美国(弗吉尼亚)

    https://post-cn-oew1qqlw309.mqtt.aliyuncs.com

    https://post-cn-oew1qqlw309-internal-vpc.mqtt.aliyuncs.com

    印度(孟买)

    https://post-cn-6ja1qqm1a0e.mqtt.aliyuncs.com

    https://post-cn-6ja1qqm1a0e-internal-vpc.mqtt.aliyuncs.com

    阿联酋(迪拜)

    https://post-cn-oew1tb52204.mqtt.aliyuncs.com

    https://post-cn-oew1tb52204-internal-vpc.mqtt.aliyuncs.com

    上海金融云

    https://post-cn-nif1osdrt09.mqtt.aliyuncs.com

    https://post-cn-nif1osdrt09-internal.mqtt.aliyuncs.com

    深圳金融云

    https://post-cn-n6w1pij7y0b.mqtt.aliyuncs.com

    https://post-cn-n6w1pij7y0b-internal.mqtt.aliyuncs.com

    华北2政务云1

    https://post-cn-v0h1cmsrj01.mqtt.aliyuncs.com

    https://post-cn-v0h1cmsrj01-internal.mqtt.aliyuncs.com

  • 旧版备份客户端

    如果您运行的Cloud Backup备份客户端进程为hybridbackup ,则您使用的为旧版Cloud Backup备份客户端。

    地域

    公网接入点

    ECS内网接入点

    华东1(杭州)

    https://hbr.cn-hangzhou.aliyuncs.com

    https://hbr-vpc.cn-hangzhou.aliyuncs.com

    华东2(上海)

    https://hbr.cn-shanghai.aliyuncs.com

    https://hbr-vpc.cn-shanghai.aliyuncs.com

    华北1(青岛)

    https://hbr.cn-qingdao.aliyuncs.com

    https://hbr-vpc.cn-qingdao.aliyuncs.com

    华北2(北京)

    https://hbr.cn-beijing.aliyuncs.com

    https://hbr-vpc.cn-beijing.aliyuncs.com

    华北3(张家口)

    https://hbr.cn-zhangjiakou.aliyuncs.com

    https://hbr-vpc.cn-zhangjiakou.aliyuncs.com

    华北5(呼和浩特)

    https://hbr.cn-huhehaote.aliyuncs.com

    https://hbr-vpc.cn-huhehaote.aliyuncs.com

    华南1(深圳)

    https://hbr.cn-shenzhen.aliyuncs.com

    https://hbr-vpc.cn-shenzhen.aliyuncs.com

    西南1(成都)

    https://hbr.cn-chengdu.aliyuncs.com

    https://hbr-vpc.cn-chengdu.aliyuncs.com

    中国(香港)

    https://hbr.cn-hongkong.aliyuncs.com

    https://hbr-vpc.cn-hongkong.aliyuncs.com

    新加坡

    https://hbr.ap-southeast-1.aliyuncs.com

    https://hbr-internal.ap-southeast-1.aliyuncs.com

    澳大利亚(悉尼)

    https://hbr.ap-southeast-2.aliyuncs.com

    https://hbr-vpc.ap-southeast-2.aliyuncs.com

    马来西亚(吉隆坡)

    https://hbr.ap-southeast-3.aliyuncs.com

    https://hbr.ap-southeast-3.aliyuncs.com

    印度尼西亚(雅加达)

    https://hbr.ap-southeast-5.aliyuncs.com

    https://hbr-vpc.ap-southeast-5.aliyuncs.com

    日本(东京)

    https://hbr.ap-northeast-1.aliyuncs.com

    https://hbr.ap-northeast-1.aliyuncs.com

    德国(法兰克福)

    https://hbr.eu-central-1.aliyuncs.com

    https://hbr.eu-central-1.aliyuncs.com

    美国(硅谷)

    https://hbr.us-west-1.aliyuncs.com

    https://hbr.us-west-1.aliyuncs.com

    美国(弗吉尼亚)

    https://hbr.us-east-1.aliyuncs.com

    https://hbr.us-east-1.aliyuncs.com

    印度(孟买)

    https://hbr.ap-south-1.aliyuncs.com

    https://hbr.ap-south-1.aliyuncs.com

    阿联酋(迪拜)

    https://hbr.me-east-1.aliyuncs.com

    https://hbr-vpc.me-east-1.aliyuncs.com

    上海金融云

    https://https://hbr.cn-shanghai-finance-1.aliyuncs.com

    https://https://hbr-vpc.cn-shanghai-finance-1.aliyuncs.com

    深圳金融云

    https://hbr.cn-shenzhen-finance-1.aliyuncs.com

    https://hbr-vpc.cn-shenzhen-finance-1.aliyuncs.com

    华北2政务云1

    https://hbr.cn-north-2-gov-1.aliyuncs.com

    https://hbr-vpc.cn-north-2-gov-1.aliyuncs.com

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