获取座席工作量报表数据。
调试
您可以在OpenAPI Explorer中直接运行该接口，免去您计算签名的困扰。运行成功后，OpenAPI Explorer可以自动生成SDK代码示例。
调试
授权信息
请求参数
|
名称 |
类型 |
必填 |
描述 |
示例值 |
| EnterpriseId |
integer |
是 |
呼叫中心 id |
7000002 |
| StatisticMethod |
integer |
是 |
统计方法；说明：0：分时 1：分日 2：汇总 10：队列汇总 |
2 |
| TimeRangeType |
integer |
是 |
说明：统计报表类型，1：日报表 2：周报表 3：月报表 4：自定义时间 |
1 |
| StartTime |
string |
是 |
说明：统计日期的开始时间，格式：yyyy-MM-dd |
2025-06-13 |
| EndTime |
string |
是 |
说明：统计日期的结束时间，格式：yyyy-MM-dd |
2025-06-15 |
| Cnos |
string |
否 |
座席号；说明：根据座席工号查询指定座席的工作量统计支持按照多个座席工号进行查询，多个座席工号之间使用英文逗号","分隔，默认查询账户下所有座席的工作量统计 |
1111,2222 |
| Gnos |
string |
否 |
说明：根据外呼编号查询指定座席的工作量统计,默认查询账户下所有座席的工作量统计 |
WH12 |
| Start |
integer |
否 |
查询起始位置；取值：大于等于 0，默认 0 |
0 |
| Limit |
integer |
否 |
查询条数；取值：最大不能超过 1000，默认 10 |
10 |
返回参数
|
名称 |
类型 |
描述 |
示例值 |
|
object |
|||
| AccessDeniedDetail |
string |
废弃参数 |
无 |
| RequestId |
string |
请求 ID。 |
756BCB70-492E-5877-ABEB-03BB5CA28540 |
| Message |
string |
返回信息。 |
OK |
| Data |
object |
返回的数据。 |
|
| TotalPageCount |
string |
总页数 |
1 |
| TotalCount |
string |
总记录数。 |
1 |
| PageSize |
string |
页容量 |
10 |
| List |
array<object> |
报表数据列表 |
|
|
object |
|||
| IbMonitorPickupDuration |
string |
呼入抢线时长 |
0 |
| DirectObAnsweredDurationArray |
string |
主叫外呼接听量分布 |
0 |
| AvgIdleTime |
string |
平均空闲时长 |
00:00:01 |
| PredictObValidTotalBridgeTime |
integer |
预测外呼有效通话时长 |
33 |
| ObMinWrapupTime |
string |
外呼最小整理时长 |
00:00:00 |
| DirectObMonitorThreewayCount |
string |
主叫外呼监控三方总次数 |
0 |
| PredictObConsultCount |
string |
预测外呼咨询数 |
0 |
| PreviewObCustomerRingingRate |
string |
响铃率 |
100% |
| PreviewObValidTotalBridgeHour |
string |
预览外呼有效通话总小时 |
1 |
| ObBridgeCount |
string |
外呼通话次数 |
3 |
| IbMonitorSpyCount |
string |
呼入监控监听数 |
3 |
| PredictObMonitorBargeDuration |
string |
预测外呼强插时长 |
00:00:00 |
| IbAnsweredDurationArray |
array |
接听量分布 |
"" |
|
string |
分布项 |
"" |
|
| PreviewObMonitorWhisperDuration |
string |
预览外呼耳语时长 |
00:00:00 |
| AgentAnswerRate |
string |
座席来电接听率 |
80% |
| AgentName |
string |
座席名称 |
test-3 |
| MinRestTime |
string |
最小休息时长 |
00:00:00 |
| WebcallObTransferCount |
string |
webcall 转移数 |
0 |
| IbMinBridgeTime |
string |
呼入最小通话时长 |
00:00:10 |
| IbUniqueAnsweredCount |
string |
座席来电接听数 |
3 |
| PauseTime |
string |
总置忙时长 |
00:00:10 |
| DirectObAnsweredCount |
string |
主叫外呼客户接听数 |
4 |
| PredictObAgentAnsweredTime |
integer |
预测外呼座席接听通话总时长 |
72 |
| PreviewObMonitorDisconnectCount |
string |
预览外呼监控强拆数 |
0 |
| ObAvgWrapupTime |
string |
外呼平均整理时长 |
00:00:05 |
| ObAvgHoldTime |
string |
外呼平均保持时长 |
00:00:50 |
| IbTotalCount |
string |
总呼入座席数 |
6 |
| IbUnansweredCount |
string |
呼入座席未接听数 |
2 |
| DirectObMonitorWhisperCount |
string |
主叫外呼耳语总次数 |
0 |
| PreviewObMonitorSpyDuration |
string |
预览外呼监听时长 |
0 |
| IbMonitorPickupCount |
string |
呼入监控抢线数 |
0 |
| IbCustomerHangupCount |
string |
客户挂机数 |
3 |
| PreviewObAnsweredDurationDscArray |
array |
预览外呼接听量分布描述 |
[ "10秒内", "10-30秒内", "30-60秒内", "1-2分钟内", "2-5分钟内", "5-10分钟内", "10-20分钟内", "20-30分钟内", "30-60分钟内", "1-2小时内", "2小时以上" ] |
|
string |
描述项 |
10-30秒内 |
|
| IbAgentHangupCount |
string |
座席挂机数 |
0 |
| PredictObMonitorSpyCount |
string |
预测外呼监控监听数 |
0 |
| Id |
string |
id |
123124 |
| PredictObAgentAnsweredHour |
string |
预测外呼座席接听通话总小时 |
1 |
| ObWrapupCount |
string |
外呼整理次数 |
3 |
| IbMaxAnswerDelayTime |
string |
呼入接听最大延迟时间 |
00:00:00 |
| PreviewObTotalBridgeTime |
string |
预览外呼双方接听通话时长 |
00:00:00 |
| WebcallObMonitorSpyDuration |
string |
webcall 监听时长 |
00:00:00 |
| PreviewObAgentAnsweredCount |
string |
预览外呼座席接听数 |
0 |
| IbAgentRefuseCount |
string |
来电座席拒接数 |
0 |
| LoginTime |
string |
总登录时长 |
00:00:01 |
| DirectObConsultCount |
string |
主叫外呼咨询总次数 |
0 |
| IbWrapupTime |
string |
呼入总整理时长 |
00:00:00 |
| PreviewObConsultCount |
string |
预览外呼咨询数 |
0 |
| Cno |
string |
座席工号 |
1111 |
| IbMaxWrapupTime |
string |
呼入最大整理时长 |
00:00:00 |
| WebcallObMonitorDisconnectCount |
string |
webcall 监控强拆数 |
0 |
| IbMonitorThreewayCount |
string |
呼入监控三方数 |
0 |
| MaxRestTime |
string |
最大休息时长 |
00:00:00 |
| PredictObTransferCount |
string |
预测外呼转移数 |
0 |
| DirectObMonitorSpyCount |
string |
主叫外呼监听总次数 |
0 |
| ObCallingTime |
string |
外呼总呼叫时长 |
00:00:00 |
| PreviewObTransferBridgeDuration |
string |
预览外呼被转接听时长 |
00:00:00 |
| IbTotalAnswerDelayTime |
string |
呼入接听总延迟时间 |
00:00:00 |
| IbMinAnswerDelayTime |
string |
呼入接听最小延迟时间 |
00:00:00 |
| PredictObMonitorBargeCount |
string |
预测外呼监控强插数 |
0 |
| DirectObBridgeDuration |
string |
主叫外呼总时长 |
00:00:00 |
| IbAvgCallingTime |
string |
呼入平均呼叫时长 |
00:00:00 |
| IbMaxBridgeTime |
string |
呼入最大通话时长 |
00:00:00 |
| PreviewObTotalCount |
string |
总预览外呼数 |
0 |
| PreviewObMonitorThreewayCount |
string |
预览外呼监控三方数 |
0 |
| DirectObTransferCount |
string |
主叫外呼转移总次数 |
0 |
| PredictObTotalCount |
integer |
预测外呼总数 |
39 |
| IbCallingTime |
string |
呼入总呼叫时长 |
00:00:00 |
| IbMonitorBargeCount |
string |
呼入监控强插数 |
0 |
| WebcallObAgentAnsweredTime |
string |
webcall 座席接听分钟数 |
00:00:00 |
| RestTime |
string |
总休息时长 |
00:00:00 |
| PredictObValidTotalBridgeHour |
string |
预测外呼有效通话总小时 |
0 |
| IbConsultCount |
string |
呼入咨询数 |
0 |
| IbBridgeMinute |
string |
呼入通话分钟数 |
00:00:00 |
| PredictObMonitorDisconnectCount |
string |
预测外呼监控强拆数 |
0 |
| CreateTime |
string |
创建时间 |
2026-04-20 10:00:00 |
| PreviewObAnsweredDurationArray |
array |
预览外呼接听量分布 |
示例值示例值 |
|
string |
分布项 |
"" |
|
| AgentRate |
string |
座席呼叫接听率 |
0% |
| WebcallObTotalCount |
string |
总 webcall 数 |
0 |
| IbTotalMinute |
string |
呼入总分钟数 |
0 |
| MinIdleTime |
string |
最小空闲时长 |
00:00:01 |
| PreviewObMonitorBargeCount |
string |
预览外呼监控强插数 |
0 |
| AgentStopTime |
string |
座席停用时间 |
00:00:01 |
| IbBridgeTime |
string |
呼入双方接听时长 |
00:00:00 |
| IbMinHoldTime |
string |
呼入最小保持时长 |
00:00:00 |
| IbMonitorSpyDuration |
string |
呼入监听时长 |
00:00:00 |
| IbMonitorDisconnectCount |
string |
呼入监控强拆数 |
0 |
| DirectObBridgeTime |
string |
主叫外呼双方接听分钟数 |
00:00:00 |
| ObMinHoldTime |
string |
外呼最小保持时长 |
00:00:00 |
| WebcallObConsultCount |
string |
webcall 咨询数 |
0 |
| IbMinCallingTime |
string |
呼入最小呼叫时长 |
00:00:00 |
| Day |
string |
统计日期 |
2026-04-20 |
| MinPauseTime |
string |
最小置忙时长 |
00:00:00 |
| IbMinWrapupTime |
string |
呼入最小整理时长 |
00:00:00 |
| RestCount |
string |
休息次数 |
0 |
| IbAvgBridgeTime |
string |
呼入平均通话时长 |
00:00:00 |
| ObMaxHoldTime |
string |
外呼最大保持时长 |
00:00:01 |
| IbHoldCount |
string |
呼叫保持次数 |
0 |
| WebcallObMonitorWhisperDuration |
string |
webcall 耳语时长 |
00:00:00 |
| AvgPreviewObWaitTime |
string |
平均等待时长 |
00:00:00 |
| PreviewCustomerAnswerdRate |
string |
预览外呼客户接听率 |
0% |
| EnterpriseId |
string |
企业 id |
7000002 |
| PredictObAnsweredCount |
integer |
预测外呼座席接听数 |
27 |
| IbMonitorWhisperCount |
string |
呼入监控耳语数 |
0 |
| PreviewObMonitorWhisperCount |
string |
预览外呼监控耳语数 |
0 |
| IvrTransferCount |
string |
预览外呼 IVR 转移座席数 |
0 |
| DirectObMonitorDisconnectCount |
string |
主叫外呼总监控强拆次数 |
0 |
| MaxPauseTime |
string |
最大置忙时长 |
00:00:00 |
| IbMaxHoldTime |
string |
呼入最大保持时长 |
00:00:00 |
| IbAvgWrapupTime |
string |
呼入平均整理时长 |
00:00:10 |
| PredictObMonitorThreewayCount |
string |
预测外呼监控三方数 |
1 |
| PreviewObTransferCount |
string |
预览外呼被转数 |
1 |
| ObMinCallingTime |
string |
外呼最小呼叫时长 |
0 |
| AvgRestTime |
string |
平均休息时长 |
00:00:03 |
| IdleCount |
string |
空闲次数 |
0 |
| AvgPauseTime |
string |
平均置忙时长 |
00:00:00 |
| ObMaxCallingTime |
string |
外呼最大呼叫时长 |
00:00:03 |
| IbTotalTime |
string |
呼入总通话时长 |
3 |
| AgentCreateTime |
string |
座席创建时间 |
2019-04-20 |
| PreviewObTotalBridgeHour |
string |
预览外呼双方接听通话小时 |
0 |
| DirectObTotalCount |
string |
主叫外呼总次数 |
0 |
| IbUniqueUnansweredCount |
string |
座席来电未接听数 |
0 |
| PreviewObTransferBridgeCount |
string |
预览外呼被转接听数 |
1 |
| IbTransferCount |
string |
呼入转移数 |
2 |
| PauseCount |
string |
置忙次数 |
1 |
| HoursUtilization |
string |
工时利用率 |
80% |
| ObRealBridgeTime |
string |
外呼双方接听时长 |
00:00:10 |
| ObCallingCount |
string |
外呼呼叫次数 |
1 |
| IbMonitorBargeDuration |
string |
呼入强插时长 |
00:00:00 |
| WebcallObMonitorBargeDuration |
string |
webcall 强插时长 |
00:00:00 |
| TotalBridgeTime |
string |
总双方接听时长 |
00:00:00 |
| WebcallObMonitorSpyCount |
string |
webcall 监控监听数 |
0 |
| DirectObValidTotalBridgeTime |
string |
主叫外呼有效接听时长 |
00:00:00 |
| WebcallObMonitorBargeCount |
string |
webcall 监控强插数 |
0 |
| RowName |
string |
行名称 |
2017年06月13日[12345] |
| ObAvgBridgeTime |
string |
外呼平均通话时长 |
00:00:00 |
| ObBridgeTime |
string |
外呼总通话时长 |
ObBridgeTime |
| IbHoldTime |
string |
呼入总保持时长 |
00:00:00 |
| WebcallObMonitorWhisperCount |
string |
webcall 监控耳语数 |
0 |
| IdleTime |
string |
总空闲时长 |
00:00:00 |
| ObHoldTime |
string |
外呼总保持时长 |
00:00:10 |
| IbValidTotalBridgeTime |
string |
呼入有效通话时长 |
00:00:10 |
| IbWrapupCount |
string |
呼入整理次数 |
0 |
| PreviewObCustomerRingingCount |
string |
响铃数 |
1 |
| IbAvgHoldTime |
string |
呼入平均保持时长 |
00:00:00 |
| PreviewObCustomerAnsweredTime |
string |
预览外呼客户接听时长 |
00:00:00 |
| PreviewObAgentAnsweredTime |
string |
预览外呼座席接听时长 |
00:00:01 |
| PredictObAnsweredDurationArray |
string |
预测外呼接听量分布 |
"" |
| IbCallingCount |
string |
呼入呼叫次数 |
0 |
| IvrTransferBridgeDuration |
string |
预览外呼 IVR 转移双方接听时长 |
00:00:01 |
| DirectObTotalTime |
string |
主叫外呼总分钟数 |
00:00:22 |
| DateTimeRange |
string |
时间范围 |
2017年06月13日 |
| DirectObAnsweredDurationDscArray |
array |
主叫外呼接听量分布描述 |
示例值示例值 |
|
string |
分布项 |
0 |
|
| PreviewObValidTotalBridgeTime |
string |
预览外呼有效总通话时长 |
00:00:22 |
| PredictObMonitorWhisperCount |
string |
预测外呼监控耳语数 |
0 |
| QueueName |
string |
队列名 |
name3 |
| ObMaxWrapupTime |
string |
外呼最大整理时长 |
00:00:22 |
| ObAvgCallingTime |
string |
外呼平均呼叫时长 |
00:00:11 |
| ObMinBridgeTime |
string |
外呼最小通话时长 |
00:00:02 |
| ObHoldCount |
string |
外呼保持次数 |
1 |
| IbBridgeCount |
string |
呼入通话次数 |
2 |
| PreviewObMonitorBargeDuration |
string |
预览外呼强插时长 |
00:00:00 |
| IbAnsweredDurationDscArray |
array |
呼入接听量分布描述 |
示例值示例值 |
|
string |
描述项 |
5-10分钟内，2-5分钟内 |
|
| CallUtilization |
string |
通话利用率 |
66% |
| IbMonitorWhisperDuration |
string |
呼入耳语时长 |
00:00:00 |
| DirectObValidCalls |
string |
主叫外呼有效接听数 |
0 |
| DirectObMonitorBargeCount |
string |
主叫外呼强插总次数 |
0 |
| IbValidCalls |
string |
呼入有效通话次数 |
0 |
| PredictObMonitorSpyDuration |
string |
预测外呼监听时长 |
00:00:00 |
| IbAnsweredCount |
string |
呼入座席接听数 |
0 |
| PreviewObMonitorSpyCount |
string |
预览外呼监控监听数 |
0 |
| PredictObMonitorWhisperDuration |
string |
预测外呼耳语时长 |
00:00:00 |
| ObMaxBridgeTime |
string |
外呼最大通话时长 |
00:00:00 |
| PreviewObValidCalls |
string |
预览外呼有效通话次数 |
0 |
| ObWrapupTime |
string |
外呼总整理时长 |
00:00:00 |
| WebcallObAnsweredDurationArray |
string |
webcall 接听量分布 |
"" |
| WebcallObMonitorThreewayCount |
string |
webcall 监控三方数 |
0 |
| PreviewObAnsweredCount |
string |
预览外呼双方接听数 |
0 |
| PredictObValidCalls |
integer |
预测外呼有效通话数 |
0 |
| WebcallObAnsweredCount |
string |
webcall 双方接听数 |
0 |
| PreviewAgentAnswerdRate |
string |
预览外呼座席接听率 |
33% |
| MaxIdleTime |
string |
最大空闲时长 |
00:00:00 |
| IbMaxCallingTime |
string |
呼入最大呼叫时长 |
00:00:10 |
| IbUniqueTotalCount |
string |
座席来电数 |
0 |
| IbAvgAnswerDelayTime |
string |
呼入接听平均延迟时间 |
00:00:00 |
| IvrTransferBridgeCount |
string |
预览外呼 IVR 转移座席接听数 |
0 |
| Code |
string |
状态码。返回 OK 代表请求成功，其他错误码详见错误码列表。 |
OK |
示例
正常返回示例
JSON格式
{
"AccessDeniedDetail": "无",
"RequestId": "756BCB70-492E-5877-ABEB-03BB5CA28540",
"Message": "OK",
"Data": {
"TotalPageCount": "1",
"TotalCount": "1",
"PageSize": "10",
"List": [
{
"IbMonitorPickupDuration": "0",
"DirectObAnsweredDurationArray": "0",
"AvgIdleTime": "00:00:01",
"PredictObValidTotalBridgeTime": 33,
"ObMinWrapupTime": "00:00:00",
"DirectObMonitorThreewayCount": "0",
"PredictObConsultCount": "0",
"PreviewObCustomerRingingRate": "100%",
"PreviewObValidTotalBridgeHour": "1",
"ObBridgeCount": "3",
"IbMonitorSpyCount": "3",
"PredictObMonitorBargeDuration": "00:00:00",
"IbAnsweredDurationArray": [
"\"\""
],
"PreviewObMonitorWhisperDuration": "00:00:00",
"AgentAnswerRate": "80%",
"AgentName": "test-3",
"MinRestTime": "00:00:00",
"WebcallObTransferCount": "0",
"IbMinBridgeTime": "00:00:10\n",
"IbUniqueAnsweredCount": "3",
"PauseTime": "00:00:10",
"DirectObAnsweredCount": "4",
"PredictObAgentAnsweredTime": 72,
"PreviewObMonitorDisconnectCount": "0",
"ObAvgWrapupTime": "00:00:05",
"ObAvgHoldTime": "00:00:50",
"IbTotalCount": "6",
"IbUnansweredCount": "2",
"DirectObMonitorWhisperCount": "0",
"PreviewObMonitorSpyDuration": "0",
"IbMonitorPickupCount": "0",
"IbCustomerHangupCount": "3",
"PreviewObAnsweredDurationDscArray": [
"10-30秒内"
],
"IbAgentHangupCount": "0",
"PredictObMonitorSpyCount": "0",
"Id": "123124",
"PredictObAgentAnsweredHour": "1",
"ObWrapupCount": "3",
"IbMaxAnswerDelayTime": "00:00:00",
"PreviewObTotalBridgeTime": "00:00:00",
"WebcallObMonitorSpyDuration": "00:00:00",
"PreviewObAgentAnsweredCount": "0",
"IbAgentRefuseCount": "0",
"LoginTime": "00:00:01",
"DirectObConsultCount": "0",
"IbWrapupTime": "00:00:00",
"PreviewObConsultCount": "0",
"Cno": "1111",
"IbMaxWrapupTime": "00:00:00",
"WebcallObMonitorDisconnectCount": "0",
"IbMonitorThreewayCount": "0",
"MaxRestTime": "00:00:00",
"PredictObTransferCount": "0",
"DirectObMonitorSpyCount": "0",
"ObCallingTime": "00:00:00",
"PreviewObTransferBridgeDuration": "00:00:00",
"IbTotalAnswerDelayTime": "00:00:00",
"IbMinAnswerDelayTime": "00:00:00",
"PredictObMonitorBargeCount": "0",
"DirectObBridgeDuration": "00:00:00",
"IbAvgCallingTime": "00:00:00",
"IbMaxBridgeTime": "00:00:00",
"PreviewObTotalCount": "0",
"PreviewObMonitorThreewayCount": "0",
"DirectObTransferCount": "0",
"PredictObTotalCount": 39,
"IbCallingTime": "00:00:00",
"IbMonitorBargeCount": "0",
"WebcallObAgentAnsweredTime": "00:00:00",
"RestTime": "00:00:00",
"PredictObValidTotalBridgeHour": "0",
"IbConsultCount": "0",
"IbBridgeMinute": "00:00:00",
"PredictObMonitorDisconnectCount": "0",
"CreateTime": "2026-04-20 10:00:00",
"PreviewObAnsweredDurationArray": [
"\"\""
],
"AgentRate": "0%",
"WebcallObTotalCount": "0",
"IbTotalMinute": "0",
"MinIdleTime": "00:00:01",
"PreviewObMonitorBargeCount": "0",
"AgentStopTime": "00:00:01",
"IbBridgeTime": "00:00:00",
"IbMinHoldTime": "00:00:00",
"IbMonitorSpyDuration": "00:00:00",
"IbMonitorDisconnectCount": "0",
"DirectObBridgeTime": "00:00:00",
"ObMinHoldTime": "00:00:00",
"WebcallObConsultCount": "0",
"IbMinCallingTime": "00:00:00",
"Day": "2026-04-20",
"MinPauseTime": "00:00:00",
"IbMinWrapupTime": "00:00:00",
"RestCount": "0",
"IbAvgBridgeTime": "00:00:00",
"ObMaxHoldTime": "00:00:01",
"IbHoldCount": "0",
"WebcallObMonitorWhisperDuration": "00:00:00",
"AvgPreviewObWaitTime": "00:00:00",
"PreviewCustomerAnswerdRate": "0%",
"EnterpriseId": "7000002",
"PredictObAnsweredCount": 27,
"IbMonitorWhisperCount": "0",
"PreviewObMonitorWhisperCount": "0",
"IvrTransferCount": "0",
"DirectObMonitorDisconnectCount": "0",
"MaxPauseTime": "00:00:00",
"IbMaxHoldTime": "00:00:00",
"IbAvgWrapupTime": "00:00:10",
"PredictObMonitorThreewayCount": "1",
"PreviewObTransferCount": "1",
"ObMinCallingTime": "0",
"AvgRestTime": "00:00:03",
"IdleCount": "0",
"AvgPauseTime": "00:00:00",
"ObMaxCallingTime": "00:00:03",
"IbTotalTime": "3",
"AgentCreateTime": "2019-04-20",
"PreviewObTotalBridgeHour": "0",
"DirectObTotalCount": "0",
"IbUniqueUnansweredCount": "0",
"PreviewObTransferBridgeCount": "1",
"IbTransferCount": "2",
"PauseCount": "1",
"HoursUtilization": "80%",
"ObRealBridgeTime": "00:00:10",
"ObCallingCount": "1",
"IbMonitorBargeDuration": "00:00:00",
"WebcallObMonitorBargeDuration": "00:00:00",
"TotalBridgeTime": "00:00:00",
"WebcallObMonitorSpyCount": "0",
"DirectObValidTotalBridgeTime": "00:00:00",
"WebcallObMonitorBargeCount": "0",
"RowName": "2017年06月13日[12345]",
"ObAvgBridgeTime": "00:00:00",
"ObBridgeTime": "ObBridgeTime",
"IbHoldTime": "00:00:00\n",
"WebcallObMonitorWhisperCount": "0",
"IdleTime": "00:00:00\n",
"ObHoldTime": "00:00:10\n",
"IbValidTotalBridgeTime": "00:00:10\n",
"IbWrapupCount": "0",
"PreviewObCustomerRingingCount": "1",
"IbAvgHoldTime": "00:00:00\n",
"PreviewObCustomerAnsweredTime": "00:00:00\n",
"PreviewObAgentAnsweredTime": "00:00:01\n",
"PredictObAnsweredDurationArray": "\"\"",
"IbCallingCount": "0",
"IvrTransferBridgeDuration": "00:00:01",
"DirectObTotalTime": "00:00:22",
"DateTimeRange": "2017年06月13日",
"DirectObAnsweredDurationDscArray": [
"0"
],
"PreviewObValidTotalBridgeTime": "00:00:22\n",
"PredictObMonitorWhisperCount": "0",
"QueueName": "name3",
"ObMaxWrapupTime": "00:00:22\n",
"ObAvgCallingTime": "00:00:11\n",
"ObMinBridgeTime": "00:00:02\n",
"ObHoldCount": "1",
"IbBridgeCount": "2",
"PreviewObMonitorBargeDuration": "00:00:00\n",
"IbAnsweredDurationDscArray": [
"5-10分钟内，2-5分钟内"
],
"CallUtilization": "66%",
"IbMonitorWhisperDuration": "00:00:00",
"DirectObValidCalls": "0",
"DirectObMonitorBargeCount": "0",
"IbValidCalls": "0",
"PredictObMonitorSpyDuration": "00:00:00",
"IbAnsweredCount": "0",
"PreviewObMonitorSpyCount": "0",
"PredictObMonitorWhisperDuration": "00:00:00",
"ObMaxBridgeTime": "00:00:00",
"PreviewObValidCalls": "0",
"ObWrapupTime": "00:00:00",
"WebcallObAnsweredDurationArray": "\"\"",
"WebcallObMonitorThreewayCount": "0",
"PreviewObAnsweredCount": "0",
"PredictObValidCalls": 0,
"WebcallObAnsweredCount": "0",
"PreviewAgentAnswerdRate": "33%",
"MaxIdleTime": "00:00:00",
"IbMaxCallingTime": "00:00:10",
"IbUniqueTotalCount": "0",
"IbAvgAnswerDelayTime": "00:00:00",
"IvrTransferBridgeCount": "0"
}
]
},
"Code": "OK"
}错误码
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