Crash analysis

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A crash occurs when an application exits unexpectedly. Crash analysis provides statistics such as crash count, crash rate, and the number of affected devices. It also aggregates crash reports by cause and provides details for each crash type, including the number of occurrences, affected users, and primary device models.

Complete client-side development

  • Android

    Follow these steps:

    1. Integrate the Mobile Analysis component. For more information, see Integrate with Android.

    2. Enable crash monitoring. For more information, see Android crash logs.

  • iOS

    Follow these steps:

    1. Integrate the Mobile Analysis component. For more information, see Integrate with iOS.

    2. Enable crash monitoring. For more information, see iOS crash logs.

View crash reports

Log on to the mPaaS console and go to the Mobile Analysis > App Performance Analytics > Crash Report page to view crash reports.

In the Crash Details list, click the Details link in the Operation column to view the details of a specific crash type.

  • Device details:

    • Device ID: The format is IMSI|IMEI.

    • Platform: A composite of three fields formatted as appId-platform-workspaceId.

  • Log details: The log is a comma-separated value that contains the complete error stack. For more information about each field, see Crash instrumentation.

Crash analysis is performed in near real-time. This means that a report is available as soon as the application crashes and the log is uploaded.