Device status query

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You can query the status of target push devices by user ID (UserId) or device ID (DeviceId) to troubleshoot push delivery issues.

To query device status:

  1. Log in to the mPaaS console, select the target app, and go to the Message Push Service > Query tool page from the left navigation pane to enter the device status query page.

  2. Set the query criteria to query the status of the target device.

    Select the query dimension, User ID or Device ID, enter the corresponding ID, and then press Enter or click the search icon. The results include user ID, device ID, self-built Token, vendor Token, platform, device manufacturer, and self-built channel status.

    The fields are described as follows:

    • User ID: The userid value passed in when the user calls the binding interface.

    • Device ID: For Android devices, this is the self-built channel token. For iOS devices, this is the APNS token.

    • Self-built Token: The identifier of the self-built channel.

    • Vendor Token: The identifier of the vendor channel.

    • Self-built channel status: Indicates whether the self-built channel of the current device is online.

      • For Android devices, the device status is either Online or Offline.

      • For iOS devices, because message push is completed through a third-party channel, the device status is always Unknown.