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Redeem cloud computers and Wuying Credits with a voucher

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You can get an Personal Edition cloud computer in several ways, including subscribing to a plan, entering a redemption code, or redeeming a voucher. This topic describes how to redeem cloud computers with vouchers obtained from e-commerce platforms such as Tmall and Taobao, and how to complete the initial setup after redemption.

Before you begin

  • Get the Alibaba Cloud Workspace client

    Go to the Alibaba Cloud Workspace client download page to download the latest version of the client.

  • Complete real-name verification

    Real-name verification is required to purchase or redeem cloud computers. If you haven't completed it yet, you will be prompted during the redemption process.

  • Prepare your voucher

    Have your voucher ready. To purchase one, visit the Alibaba Cloud flagship store on Taobao or Tmall and select an Elastic Desktop Service (EDS) product.

Redeem with a voucher

You can use a voucher from e-commerce platforms such as Tmall and Taobao to redeem cloud computers and Wuying Credits.

Note

iOS clients do not support voucher redemption. Use a different client to complete the process, such as the Alipay mini program on your iOS device.

Windows/macOS/Web client

  1. Open the client and sign in to Personal Edition.

  2. In the left navigation pane, click Cloud Computers.

  3. At the top of the page, click Use Voucher Code.

  4. In the Enter redemption code/voucher code text box, enter your voucher code.

  5. Click OK and follow the on-screen instructions to complete the process.

Redeemed cloud computers appear as cards on the Cloud Computers tab. Redeemed shared Wuying Credits are added to your Wuying Credits balance at the top of the home page and can be used to offset cloud computer and cloud gaming runtime.

Android client

  1. Open the client and sign in to Personal Edition.

  2. On the Me tab, tap Voucher Code.

  3. In the text box, enter your voucher code.

  4. Tap Confirm Redemption and follow the on-screen instructions to complete the process.

Redeemed cloud computers appear as cards on the Cloud Resources tab. Redeemed shared Wuying Credits are added to your Wuying Credits balance and can be used to offset cloud computer and cloud gaming runtime.

Alipay/WeChat mini program

  1. Search for and open the EDS Personal mini program in Alipay or WeChat.

  2. On the Me tab, tap Voucher Code.

  3. In the text box, enter your voucher code.

  4. Tap Confirm Redemption and follow the on-screen instructions to complete the process.

Redeemed cloud computers appear as cards on the Cloud Computers tab. Redeemed shared Wuying Credits are added to your Wuying Credits balance and can be used to offset cloud computer and cloud gaming runtime.

Set up your cloud computer

After you redeem a cloud computer, you must complete the initial setup before you can use it.

Windows/macOS/Web client

  1. On the Cloud Computers page, find the card for your new cloud computer and click Configure Now.

    image

  2. Select a setup method and click Next:

    • Set Up New Desktop: Start from scratch by choosing the operating system, running mode, and pre-installed applications. Recommended for first-time users.

    • Saved Image: Quickly create a cloud computer based on an existing image. Suitable for experienced users.

  3. Follow the steps based on your selected setup method:

    Set Up New Desktop

    1. Enter a Cloud Computer Name and select a Preferred Location, then click OK.

      Important

      The preferred location cannot be changed later. The system deploys your cloud computer to the nearest data center based on your selection.

    2. Select the operating system to install and click Next. Available options include:

      • Windows Server 2022: Compatible with most Windows software. Suitable for office work, development, design, and video editing. Windows 10, Windows 11, and Microsoft Store are not supported. Applications distributed through the Store (such as Codex) cannot be installed. If you need Windows 10 or 11, consider using EDS Enterprise Edition.

      • Linux Ubuntu 22.04: An open-source distribution ideal for development, DevOps, and machine learning.

      • Kylin 23.03: A domestic operating system for government and enterprise scenarios requiring domestic software compatibility.

    3. Select a running mode, then click Next.

      Note

      The running mode sets the compute resources (vCPU and memory) for each session — think of it as a performance tier. You can switch modes each time you start the cloud computer. Each mode consumes a different number of Lingdou per hour:

      • Economy (4 vCPU / 8 GiB): Web browsing, basic office work. 4 Lingdou/hour.

      • Smooth (8 vCPU / 16 GiB): Multitasking, light design. 8 Lingdou/hour.

      • Performance (16 vCPU / 32 GiB): Development, design, video editing. 16 Lingdou/hour.

      • Esports (12 vCPU / 46 GiB + 11 GiB VRAM): AAA gaming. 60 Lingdou/hour.

      For the full rate table, see Rates for cloud computers.

      If you need to run GPU-intensive workloads — AAA games, 3D rendering, or large model inference — you must select Esports mode. The other modes have no dedicated GPU and may cause poor performance or errors.

    4. (Windows only) Select the applications to pre-install on your cloud computer. Skip this step for other operating systems.

    5. Click Complete Setup.

    Saved Image

    1. Enter a Cloud Computer Name and select a Preferred Location, then click OK.

      Important

      The preferred location cannot be changed later. The system deploys your cloud computer to the nearest data center based on your selection.

    2. Select an existing image or enter an image code, then click Next.

      To get an image code, follow the instructions on the left side of the page.

    3. Select a running mode for your cloud computer and click Complete Setup.

      Note

      The running mode determines the compute resources (vCPU, memory) allocated each time you start the cloud computer. Think of it as choosing a performance tier. You can switch modes freely each time you start the desktop without repurchasing. Different modes consume Wuying Credits at different rates:

      • Economy Mode (4 vCPU / 8 GiB memory): Suitable for everyday tasks and web browsing. Consumes 4 credits per hour.

      • Smooth Mode (8 vCPU / 16 GiB memory): Suitable for multitasking and light design work. Consumes 8 credits per hour.

      • Performance Mode (16 vCPU / 32 GiB memory): Suitable for development, design, and video editing. Consumes 16 credits per hour.

      • Gaming Mode (12 vCPU / 46 GiB memory / 11 GiB GPU memory): Suitable for AAA games. Consumes 60 credits per hour.

      For the full credit consumption details, see Rates for cloud computers.

      If you want to run AAA games, 3D rendering software, or large model inference tasks that require dedicated GPU performance, you must use Gaming Mode. Other modes do not include a dedicated GPU and may cause applications to run slowly or behave unexpectedly in these scenarios.

Android/iOS client

  1. On the Cloud Resources tab, find the card for your new cloud computer and tap Configure Now.

  2. Select a setup method and tap Next:

    • Set Up New Desktop: Start from scratch by choosing the operating system, running mode, and pre-installed applications. Recommended for first-time users.

    • Import Image: Quickly create a cloud computer based on an existing image. Suitable for experienced users.

  3. Follow the steps based on your selected setup method:

    Set Up New Desktop

    1. Enter a Cloud Computer Name and select a Preferred Location, then click OK.

      Important

      The preferred location cannot be changed later. The system deploys your cloud computer to the nearest data center based on your selection.

    2. Select the operating system to install and tap Next. Available options include:

      • Windows Server 2022: Compatible with most Windows software. Suitable for office work, development, design, and video editing. Windows 10, Windows 11, and Microsoft Store are not supported. Applications distributed through the Store (such as Codex) cannot be installed. If you need Windows 10 or 11, consider using EDS Enterprise Edition.

      • Linux Ubuntu 22.04: An open-source distribution ideal for development, DevOps, and machine learning.

      • Kylin 23.03: A domestic operating system for government and enterprise scenarios requiring domestic software compatibility.

    3. Select a running mode, then click Next.

      Note

      The running mode sets the compute resources (vCPU and memory) for each session — think of it as a performance tier. You can switch modes each time you start the cloud computer. Each mode consumes a different number of Lingdou per hour:

      • Economy (4 vCPU / 8 GiB): Web browsing, basic office work. 4 Lingdou/hour.

      • Smooth (8 vCPU / 16 GiB): Multitasking, light design. 8 Lingdou/hour.

      • Performance (16 vCPU / 32 GiB): Development, design, video editing. 16 Lingdou/hour.

      • Esports (12 vCPU / 46 GiB + 11 GiB VRAM): AAA gaming. 60 Lingdou/hour.

      For the full rate table, see Rates for cloud computers.

      If you need to run GPU-intensive workloads — AAA games, 3D rendering, or large model inference — you must select Esports mode. The other modes have no dedicated GPU and may cause poor performance or errors.

    4. (Windows only) Select the applications to pre-install on your cloud computer. Skip this step for other operating systems.

    5. Tap Complete Setup.

    Import Image

    1. Enter a Cloud Computer Name and select a Preferred Location, then click OK.

      Important

      The preferred location cannot be changed later. The system deploys your cloud computer to the nearest data center based on your selection.

    2. Select an existing image or enter an image code, then tap Next.

    3. Select a Performance Mode for the cloud computer, and then click Finish Setup.

      Note

      The Performance Mode determines the computing resources (vCPU, memory) used each time the cloud computer starts. Think of it as selecting a "gear" for your cloud computer. You can switch between modes freely each time you power on, without repurchasing. Different modes consume different amounts of Wuying Credits per hour:

      • Economy (4 vCPUs / 8 GiB memory): Suitable for daily office work and web browsing. Consumes 4 credits per hour.

      • Standard (8 vCPUs / 16 GiB memory): Suitable for multitasking and light design work. Consumes 8 credits per hour.

      • High Performance (16 vCPUs / 32 GiB memory): Suitable for development, design, and video editing. Consumes 16 credits per hour.

      • Gaming (12 vCPUs / 46 GiB memory / 11 GiB GPU memory): Suitable for AAA games. Consumes 60 credits per hour.

      For a full breakdown of credit consumption, see Rates for cloud computers.

      If you want to run GPU-intensive workloads such as AAA games, 3D rendering, or large model inference, you must use Gaming mode, which provides a dedicated GPU. Other modes do not include a dedicated GPU and may cause these applications to run slowly or abnormally.

Alipay/WeChat mini program

  1. On the Cloud Resources tab, find the card for your new cloud computer and tap Configure Now.

  2. Select a setup method and tap Next:

    • Set Up New Desktop: Start from scratch by choosing the operating system, running mode, and pre-installed applications. Recommended for first-time users.

    • Import Image: Quickly create a cloud computer based on an existing image. Suitable for experienced users.

  3. Follow the steps based on your selected setup method:

    Set Up New Desktop

    1. Enter a Cloud Computer Name and select a Preferred Location, then click OK.

      Important

      The preferred location cannot be changed later. The system deploys your cloud computer to the nearest data center based on your selection.

    2. Select the operating system to install and tap Next. Available options include:

      • Windows Server 2022: Compatible with most Windows software. Suitable for office work, development, design, and video editing. Windows 10, Windows 11, and Microsoft Store are not supported. Applications distributed through the Store (such as Codex) cannot be installed. If you need Windows 10 or 11, consider using EDS Enterprise Edition.

      • Linux Ubuntu 22.04: An open-source distribution ideal for development, DevOps, and machine learning.

      • Kylin 23.03: A domestic operating system for government and enterprise scenarios requiring domestic software compatibility.

    3. Select a running mode, then click Next.

      Note

      The running mode sets the compute resources (vCPU and memory) for each session — think of it as a performance tier. You can switch modes each time you start the cloud computer. Each mode consumes a different number of Lingdou per hour:

      • Economy (4 vCPU / 8 GiB): Web browsing, basic office work. 4 Lingdou/hour.

      • Smooth (8 vCPU / 16 GiB): Multitasking, light design. 8 Lingdou/hour.

      • Performance (16 vCPU / 32 GiB): Development, design, video editing. 16 Lingdou/hour.

      • Esports (12 vCPU / 46 GiB + 11 GiB VRAM): AAA gaming. 60 Lingdou/hour.

      For the full rate table, see Rates for cloud computers.

      If you need to run GPU-intensive workloads — AAA games, 3D rendering, or large model inference — you must select Esports mode. The other modes have no dedicated GPU and may cause poor performance or errors.

    4. (Windows only) Select the applications to pre-install on your cloud computer. Skip this step for other operating systems.

    5. Tap Complete Setup.

    Import Image

    1. Enter a Cloud Computer Name and select a Preferred Location, then click OK.

      Important

      The preferred location cannot be changed later. The system deploys your cloud computer to the nearest data center based on your selection.

    2. Select an existing image or enter an image code, then tap Next.

    3. Select a Performance Mode for the cloud computer, and then click Finish Setup.

      Note

      The Performance Mode determines the computing resources (vCPU, memory) used each time the cloud computer starts. Think of it as selecting a "gear" for your cloud computer. You can switch between modes freely each time you power on, without repurchasing. Different modes consume different amounts of Wuying Credits per hour:

      • Economy (4 vCPUs / 8 GiB memory): Suitable for daily office work and web browsing. Consumes 4 credits per hour.

      • Standard (8 vCPUs / 16 GiB memory): Suitable for multitasking and light design work. Consumes 8 credits per hour.

      • High Performance (16 vCPUs / 32 GiB memory): Suitable for development, design, and video editing. Consumes 16 credits per hour.

      • Gaming (12 vCPUs / 46 GiB memory / 11 GiB GPU memory): Suitable for AAA games. Consumes 60 credits per hour.

      For a full breakdown of credit consumption, see Rates for cloud computers.

      If you want to run GPU-intensive workloads such as AAA games, 3D rendering, or large model inference, you must use Gaming mode, which provides a dedicated GPU. Other modes do not include a dedicated GPU and may cause these applications to run slowly or abnormally.

FAQ

For more frequently asked questions about cloud computers, see FAQ.

Redemption and purchase

I exited during voucher redemption and now the voucher is invalid and the cloud computer is missing. What do I do?

Symptom

After entering the voucher code and clicking OK in the Alibaba Cloud Workspace client, you exited midway through the process. Now the cloud computer does not appear in the client, and attempting to reuse the voucher shows that it has already been used.

Cause

When you clicked OK, the voucher was converted into an order and became invalid. Because you exited before completing the payment, the order remains unpaid and the cloud resources (cloud computer and Wuying Credits) were not provisioned.

Solution

Complete the pending order payment in the Alibaba Cloud Billing Management console:

  1. Go to the Billing Management page.

  2. In the left navigation pane, choose Purchase Orders > My Orders.

  3. On the Product Orders tab, find the Elastic Desktop Service (EDS) Personal order with an Unpaid status, click Pay in the Actions column, and follow the prompts to complete the payment.

    Note

    The order amount is CNY 0. No actual payment is required.

When I try to redeem a cloud computer and Wuying Credits bundle with a voucher, it says "Sorry, unable to complete payment". What do I do?

Symptom

When you try to redeem a cloud computer and Wuying Credits bundle using a voucher, clicking OK shows the error message "Sorry, unable to complete payment".

Cause

Each account can own a maximum of 5 personal cloud computers. If you have already reached this limit, redeeming a bundle that includes a cloud computer triggers this error.

Solution

The voucher is not consumed in this case. Wait until one of your existing cloud computers expires and try redeeming the voucher again.

I get a "Redemption failed" error when using a voucher. What do I do?

Symptom

After entering the voucher code and clicking OK, a "Redemption failed" error appears.

Cause

A person may have multiple Alibaba Cloud accounts. Once a voucher has been redeemed with one account, attempting to redeem it with a different account under the same person triggers this error.

Solution

Use the same Alibaba Cloud account that was used for the original redemption.

Why can't I purchase more personal cloud computers?

Possible reasons include:

  • You have reached the purchase limit. You can own a maximum of five Personal Edition cloud computers. If you have previously redeemed cloud computers with Yingzuan, this limit also includes deleted cloud computers in the mini program's recycle bin.

  • You have unpaid orders. If so, please complete the payment promptly.

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