Stop billing

How billing stops

• Each Logstore reserves two shards by default and incurs active shard rental fees whether used or not. Why are active shard rental fees generated?.

  Delete unused Logstores to stop these charges. Stop billing/Delete a Logstore.

• You can delete logs only by modifying the data retention period. Manual deletion by content is not supported. Logs are removed after the retention period expires. To reduce storage costs, shorten the retention period or delete the project or Logstore.

• You are charged for storage on the deletion day. No fees accrue from the next day.

  Simple Log Service bills on a daily basis. After you delete a resource, the charges for the deletion day are generated in the next day's bill. Therefore, when you check your bill on the third day after deletion, you can confirm that no new charges have been incurred.

Delete a project or Logstore

To delete a Logstore in the console:

1. Log on to the Simple Log Service console.

2. In the top navigation bar, select the target region.

3. In the project list, click the target project name to go to the details page.

4. On the Logstores tab, find the Logstore you want to delete and click Delete in the Actions column.

5. In the dialog box that displays the message "Can not be recovered after delete, are you sure?", click Confirm to complete the deletion.

To delete a project in the console:

1. Log on to the Simple Log Service console.

2. In the top navigation bar, select the target region.

3. In the project list, click Delete in the Actions column of the target project.

4. In the dialog box, select a reason for deletion from the dropdown (7 preset options are provided, or select "Other" to enter a custom reason), then click Confirm to complete the deletion.

Cloud service logs

When you enable log analysis for Alibaba Cloud services (Elastic Compute, Storage, Security, Database, etc.), a project and Logstore are automatically created. Overview of cloud service logs.

To stop collecting cloud service logs:

1. Disable log analysis in the cloud service console.

2. Delete the project or Logstore in the Simple Log Service console:

   • To delete only the Logstore: Stop billing/Delete a Logstore.

   • To delete the entire project: Manage projects.

To stop billing for logs collected from an ACK cluster:

If you use an ACK cluster to collect Kubernetes logs, complete the following additional steps to fully stop collection and billing:

1. On the cluster's Components page, uninstall the LoongCollector component.

2. On the cluster's Basic Information page, go to Security and Auditing and disable cluster audit logging.

3. Uninstall the event log component. In some ACK versions, kube-eventer may no longer exist and may have been replaced by ack-node-problem-detector. Check the Components page to confirm the actual component name before proceeding.

4. On the cluster's Log Center page, disable control plane component log collection.

5. In the Simple Log Service console, delete the corresponding project. This action cannot be undone.

After you complete all the preceding steps, it takes about three days for the billing information to update.

Log Audit Service logs

• To stop collection while retaining existing logs: Stop log collection. Logs are deleted when the retention period expires.

• To delete all Log Audit Service resources (projects, Logstores, dashboards, alerts): Delete audit resources.

CloudLens logs

Other logs

• To delete only the Logstore: Stop billing/Delete a Logstore.

• To delete the entire project: Manage projects.

Selectively stop billing: If you want to keep specific business logs (such as OSS access logs) but stop billing for other unrelated Logstores, you can delete individual Logstores without deleting the entire project. This allows you to stop billing for specific types of logs independently.

How do I confirm that billing for Simple Log Service has completely stopped?

After you delete projects or Logstores, you can confirm that billing has completely stopped using the following methods:

1. Resource check: Log on to the Simple Log Service console and confirm that the project list is empty across all regions, or that only projects you explicitly need to keep remain.

2. Associated service check: If you use log analysis features of other cloud services such as Security Center or Web Application Firewall, confirm that you have disabled log collection in the respective cloud service consoles and deleted the corresponding projects or Logstores in Simple Log Service. Cloud service log projects cannot be deleted directly from the Simple Log Service console.

3. Bill verification: Simple Log Service bills on a daily basis. We recommend that you check your bill details 2-3 days after deletion to confirm that no new Simple Log Service charges appear. If your account is in arrears, storage resources are not immediately released and billing continues until resources are reclaimed (typically 7 days after service suspension).

Why was my bill 0 before, but charges appear now?

A LogStore incurs active shard lease fees for as long as it exists, regardless of whether you have enabled any subscription service. For more information, see Why are active shard rental fees generated?.

If your earlier bills showed 0, the charges may have been fully offset by vouchers or coupons. After the voucher or coupon balance is used up, the charges appear on your bill as normal.

Go to the User Center to check the usage details of your vouchers and coupons and confirm whether the balance has been used up. If you no longer need Simple Log Service, delete your projects or LogStores as described in this topic to stop billing.

Related documents

• View storage capacity and consumption records: How do I view the storage capacity and consumption records of Simple Log Service?.

• Savings Plans offset only raw data write charges in the data-volume-based billing model, not feature-based charges. Overview of Savings Plans.

• Resource plans offset all billable items with a fixed monthly quota. Excess usage is billed on a pay-as-you-go basis. Introduction to Resource Plans.

• Simple Log Service also supports deleting projects or Logstores by API: Delete a project, Delete a Logstore.