实例当日的汇总报表

调试

您可以在OpenAPI Explorer中直接运行该接口,免去您计算签名的困扰。运行成功后,OpenAPI Explorer可以自动生成SDK代码示例。

请求参数

名称 类型 是否必选 示例值 描述
Action String GetInstanceSummaryReportSinceMidnight

系统规定参数。取值:GetInstanceSummaryReportSinceMidnight

InstanceId String b0eb2742-f37e-4c67-82d4-25c651c1c450

呼叫中心实例ID

AccessKeyId String xxx

您的AccessKey ID

PageNumber Integer 1

分页序号

PageSize Integer 2

分页大小

返回数据

名称 类型 示例值 描述
Code String OK

响应码

HttpStatusCode Integer 200

HTTP状态码

InstanceSummaryReport

报表

Inbound

呼入指标

AverageRingTime Long 0

平均振铃时长,单位秒。

AverageTalkTime Long 0

平均通话时长,单位秒。

AverageWaitTime Long 0

平均等待时长,平均每通电话的坐席接起时等待时长。

AverageWorkTime Long 0

平均话后处理时长,单位秒。

CallsAbandonedInIVR Long 0

IVR放弃量,即电话进入IVR流程之后在IVR环节放弃。

CallsAbandonedInQueue Long 0

队列放弃量,即电话进入技能组之后在排队环节放弃。

CallsHandled Long 0

电话应答数。

CallsIncomingIVR Long 0

IVR进线量,即电话进入IVR流程。

CallsIncomingLine Long 0

电话进线量。

CallsIncomingQueue Long 0

技能组进线量,即电话进入技能组量。

CallsOffered Long 0

电话呼入数。

HandleRate Float 0

应答率,单位%。

MaxRingTime Long 0

最大振铃时长,单位秒。

MaxTalkTime String 0

最大通话时长,单位秒。

MaxWaitTime Long 0

最大等待时长,所有坐席接起通话里面最大等待时长。

MaxWorkTime Long 0

最大话后处理时长,单位秒。

SatisfactionIndex Float 0

满意度指数,单位%。

SatisfactionSurveysOffered Long 0

满意度调查发送次数。

SatisfactionSurveysResponded Long 0

满意度调查响应次数。

ServiceLevel20 Float 0

服务水平,单位%。

TotalRingTime Long 0

总振铃时长,单位秒。

TotalTalkTime Long 0

总通话时长,单位秒。

TotalWaitTime Long 0

总等待时长,等待时长是指来电进入队列开始算到坐席接起之间的耗时。

TotalWorkTime Long 0

总话后处理时长,单位秒。

InstanceId String b0eb2742-f37e-4c67-82d4-25c651c1c450

呼叫中心实例ID

Outbound

呼出指标

AnswerRate Float 0

接通率,单位%。

AverageDialingTime Long 0

平均拨号时长,单位秒。

AverageTalkTime Long 0

平均通话时长,单位秒。

AverageWorkTime Long 0

平均话后处理时长,单位秒。

CallsAnswered Long 0

电话接通量。

CallsDialed Long 0

电话拨号量。

MaxDialingTime Long 0

最大拨号时长,单位秒。

MaxTalkTime Long 0

最大通话时长,单位秒。

MaxWorkTime Long 0

最大话后处理时长,单位秒。

SatisfactionIndex Float 0

满意度指数,单位%。

SatisfactionSurveysOffered Long 0

满意度调查发送次数。

SatisfactionSurveysResponded Long 0

满意度调查响应次数。

TotalDialingTime Long 0

总拨号时长,单位秒。

TotalTalkTime Long 0

总通话时长,单位秒。

TotalWorkTime Long 0

总话后处理时长,单位秒。

Overall

整体指标

AverageReadyTime Long 0

平均就绪时长,单位为秒。

AverageTalkTime Long 0

平均通话时长,单位秒。

AverageWorkTime Long 0

平均话后处理时长,单位秒。

MaxReadyTime Long 0

最大就绪时长,单位为秒。

MaxTalkTime Long 0

最大通话时长,单位秒。

MaxWorkTime Long 0

最大话后处理时长,单位秒。

OccupancyRate Float 0

座席利用率,单位%。

SatisfactionIndex Float 0

满意度指数,单位%。

SatisfactionSurveysOffered Long 0

满意度调查发送次数。

SatisfactionSurveysResponded Long 0

满意度调查响应次数。

TotalBreakTime Long 0

总小休时长,单位为秒。

TotalCalls Long 0

总电话接待量。包括应答的呼入电话和接通的呼出电话。

TotalLoggedInTime Long 0

总登录时长,单位秒。

TotalReadyTime Long 0

总就绪时长,单位为秒。

TotalTalkTime Long 0

总通话时长,单位秒。

TotalWorkTime Long 0

总话后处理时长,单位秒。

Timestamp String 2018-09-13 00:00:00

日期,格式yyyy-MM-dd HH:mm:ss

Message String

响应信息

RequestId String 8707EB29-BAED-4302-B999-40BA61877437

请求ID

Success Boolean true

是否成功

示例

请求示例


http(s)://[Endpoint]/?Action=GetInstanceSummaryReportSinceMidnight
&InstanceId=b0eb2742-f37e-4c67-82d4-25c651c1c450
&<公共请求参数>

正常返回示例

XML 格式

<Code>OK</Code>
<RequestId>8707EB29-BAED-4302-B999-40BA61877437</RequestId>
<Success>true</Success>
<InstanceSummaryReport>
    <InstanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</InstanceId>
    <Inbound>
        <CallsIncomingLine>0</CallsIncomingLine>
        <CallsIncomingIVR>0</CallsIncomingIVR>
        <CallsAbandonedInIVR>0</CallsAbandonedInIVR>
        <CallsIncomingQueue>0</CallsIncomingQueue>
        <CallsAbandonedInQueue>0</CallsAbandonedInQueue>
        <MaxTalkTime>0</MaxTalkTime>
        <AverageTalkTime>0</AverageTalkTime>
        <TotalWorkTime>0</TotalWorkTime>
        <CallsOffered>0</CallsOffered>
        <CallsHandled>0</CallsHandled>
        <ServiceLevel20>0</ServiceLevel20>
        <AverageRingTime>0</AverageRingTime>
        <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>
        <SatisfactionIndex>0</SatisfactionIndex>
        <TotalRingTime>0</TotalRingTime>
        <TotalTalkTime>0</TotalTalkTime>
        <MaxWorkTime>0</MaxWorkTime>
        <AverageWorkTime>0</AverageWorkTime>
        <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>
        <HandleRate>0</HandleRate>
        <MaxRingTime>0</MaxRingTime>
        <MaxWaitTime>0</MaxWaitTime>
        <TotalWaitTime>0</TotalWaitTime>
        <AverageWaitTime>0</AverageWaitTime>
    </Inbound>
    <Outbound>
        <MaxTalkTime>51</MaxTalkTime>
        <AverageTalkTime>27</AverageTalkTime>
        <TotalWorkTime>28</TotalWorkTime>
        <maxDialingTime>22</maxDialingTime>
        <callsDialed>5</callsDialed>
        <averageDialingTime>14</averageDialingTime>
        <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>
        <SatisfactionIndex>0</SatisfactionIndex>
        <totalDialingTime>74</totalDialingTime>
        <answerRate>0.6000000238418579</answerRate>
        <callsAnswered>3</callsAnswered>
        <TotalTalkTime>82</TotalTalkTime>
        <MaxWorkTime>16</MaxWorkTime>
        <AverageWorkTime>9</AverageWorkTime>
        <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>
    </Outbound>
    <Overall>
        <maxReadyTime>11484</maxReadyTime>
        <MaxTalkTime>51</MaxTalkTime>
        <AverageTalkTime>27</AverageTalkTime>
        <TotalWorkTime>28</TotalWorkTime>
        <totalLoggedInTime>21801</totalLoggedInTime>
        <totalReadyTime>21613</totalReadyTime>
        <totalBreakTime>0</totalBreakTime>
        <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>
        <SatisfactionIndex>0</SatisfactionIndex>
        <totalCalls>3</totalCalls>
        <averageReadyTime>831</averageReadyTime>
        <TotalTalkTime>82</TotalTalkTime>
        <MaxWorkTime>16</MaxWorkTime>
        <AverageWorkTime>9</AverageWorkTime>
        <occupancyRate>0.005045640282332897</occupancyRate>
        <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>
    </Overall>
    <Timestamp>2018-09-13 00:00:00</Timestamp>
</InstanceSummaryReport>
<HttpStatusCode>200</HttpStatusCode>

JSON 格式

{
	"HttpStatusCode":200,
	"RequestId":"8707EB29-BAED-4302-B999-40BA61877437",
	"Success":true,
	"Code":"OK",
	"InstanceSummaryReport":{
		"Overall":{
			"totalLoggedInTime":21801,
			"maxReadyTime":11484,
			"MaxWorkTime":16,
			"MaxTalkTime":51,
			"occupancyRate":0.005045640282332897,
			"SatisfactionSurveysOffered":0,
			"AverageTalkTime":27,
			"TotalTalkTime":82,
			"totalCalls":3,
			"AverageWorkTime":9,
			"averageReadyTime":831,
			"SatisfactionIndex":0,
			"totalReadyTime":21613,
			"SatisfactionSurveysResponded":0,
			"TotalWorkTime":28,
			"totalBreakTime":0
		},
		"Outbound":{
			"averageDialingTime":14,
			"MaxWorkTime":16,
			"MaxTalkTime":51,
			"SatisfactionSurveysOffered":0,
			"AverageTalkTime":27,
			"TotalTalkTime":82,
			"AverageWorkTime":9,
			"answerRate":0.6000000238418579,
			"totalDialingTime":74,
			"callsAnswered":3,
			"maxDialingTime":22,
			"SatisfactionIndex":0,
			"callsDialed":5,
			"SatisfactionSurveysResponded":0,
			"TotalWorkTime":28
		},
		"Inbound":{
			"HandleRate":0,
			"MaxWorkTime":0,
			"MaxWaitTime":0,
			"MaxTalkTime":0,
			"SatisfactionSurveysOffered":0,
			"ServiceLevel20":0,
			"AverageTalkTime":0,
			"CallsOffered":0,
			"TotalTalkTime":0,
			"AverageWaitTime":0,
			"AverageWorkTime":0,
			"CallsAbandonedInIVR":0,
			"CallsIncomingIVR":0,
			"CallsHandled":0,
			"AverageRingTime":0,
			"TotalWaitTime":0,
			"MaxRingTime":0,
			"SatisfactionIndex":0,
			"SatisfactionSurveysResponded":0,
			"TotalRingTime":0,
			"CallsIncomingQueue":0,
			"CallsAbandonedInQueue":0,
			"TotalWorkTime":0,
			"CallsIncomingLine":0
		},
		"InstanceId":"b0eb2742-f37e-4c67-82d4-25c651c1c450",
		"Timestamp":"2018-09-13 00:00:00"
	}
}

错误码

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