Resolve full mailbox issues in Alibaba Mail

Problem description

When a sender tries to deliver an email to a full Alibaba Mail mailbox, the message bounces with one of the following errors:

User's disk quota exceeded.
552  mailbox is full.
receiptor's mailbox is full(#5.5.4)
Quota exceed the hard limit for user

This also applies to inter-domain emails within Alibaba Mail. If you receive a bounce containing any of these errors, use the solutions below.

Cause

The Alibaba Mail mailbox is full.

Solutions

To resolve a full mailbox:

1. Check your mailbox capacity and usage.

Log on to the Alibaba Mail web client and click your profile picture in the upper-right corner to view capacity and usage.

2. Log on to the domain management page as postmaster. Go to Organization and Users > Mailbox Management to view the account capacity and usage.

If your mailbox is full, use one of the following methods:

• Method 1: Clean up old emails.

  • Download old emails to your computer for backup, and then delete the emails from the server.

  • In your third-party email client, go to Service Configuration, select Keep a copy of emails on the server, and set the number of days after which server copies are deleted.

• Method 2: Upgrade your mailbox. For more information, see Alibaba Mail upgrade rules.

References

• Resolve email receiving issues in a free Alibaba Mail mailbox

• Cannot receive emails but can send them from Alibaba Mail

Applies to

• Alibaba Mail