阿里云-云呼叫中心
智能对话分析对接云呼叫中心。
自动对接
通过呼叫中心或其他途径产生的对话录音，需要通过 上传音频质检接口来上传到 智能对话分析，所以需要您拥有一定的程序开发能力，而且还需要将您的录音文件存放在一个可以公网访问的服务器上。
我们推荐您使用 阿里云-云呼叫中心， 阿里云-云呼叫中心与 智能对话分析 已经做了无缝对接，通过 云呼叫中心 产生的录音，会自动推送到智能对话分析进行质检分析，无需您自行对接。
如需进一步了解，请点击 了解更多。
手动对接
若云呼叫中心自动推送的质检任务不符合您的要求，可以考虑通过接入SDK方式发起质检分析。
流程为：
调用云呼SDK的GetUploadAudioDataParams接口,获取云呼音频信息
具体说明参考 GetUploadAudioDataParams接口文档
组装入参信息jsonStr
具体说明参考上传音频质检
调用智能对话分析的UploadAudioData接口,发起质检分析
以Java代码为例：
maven依赖，接入云呼和质检SDK，其中fastjson可选
<dependency>
<groupId>com.aliyun</groupId>
<artifactId>ccc20200701</artifactId>
<version>2.6.7</version>
</dependency>
<dependency>
<groupId>com.aliyun</groupId>
<artifactId>aliyun-java-sdk-qualitycheck</artifactId>
<version>3.0.7</version>
</dependency>
<dependency>
<groupId>com.aliyun</groupId>
<artifactId>aliyun-java-sdk-core</artifactId>
<version>4.0.6</version>
</dependency>
<dependency>
<groupId>com.alibaba</groupId>
<artifactId>fastjson</artifactId>
<version>1.2.83_noneautotype</version>
</dependency>完整调用demo（入口为main方法）
// This file is auto-generated, don't edit it. Thanks.
package com.aliyun.sample;
import com.alibaba.fastjson.JSON;
import com.alibaba.fastjson.JSONArray;
import com.alibaba.fastjson.JSONObject;
import com.aliyun.ccc20200701.models.GetUploadAudioDataParamsResponse;
import com.aliyun.tea.TeaException;
import com.aliyuncs.DefaultAcsClient;
import com.aliyuncs.IAcsClient;
import com.aliyuncs.profile.DefaultProfile;
import com.aliyuncs.profile.IClientProfile;
import com.aliyuncs.qualitycheck.model.v20190115.UploadAudioDataRequest;
import com.aliyuncs.qualitycheck.model.v20190115.UploadAudioDataResponse;
/**
* 从云呼获取音频信息到发起音频质检链路Demo
* 需要准备内容
* 1.云呼子用户的AkSk
* 2.质检子账号的AkSk
* 3.云呼音频对应的contactId和instanceId
* 可选
* 4.UploadAudioData的jsonStr中的其他参数,按需添加
*/
public class Sample {
/**
* 使用AK&SK初始化账号云呼Client
* @param accessKeyId 云呼子账号的Ak
* @param accessKeySecret 云呼子账号的Sk
* @return Client
* @throws Exception
*/
public static com.aliyun.ccc20200701.Client createCCClient(String accessKeyId, String accessKeySecret) throws Exception {
com.aliyun.teaopenapi.models.Config config = new com.aliyun.teaopenapi.models.Config()
// 您的 AccessKey ID
.setAccessKeyId(accessKeyId)
// 您的 AccessKey Secret
.setAccessKeySecret(accessKeySecret);
// 访问的域名
config.endpoint = "ccc.cn-shanghai.aliyuncs.com";
return new com.aliyun.ccc20200701.Client(config);
}
/**
* 使用AK&SK初始化账号质检Client
* @param accessKeyId 质检子账号的Ak
* @param accessKeySecret 质检子账号的Sk
* @return Client
* @throws Exception
*/
public static IAcsClient createSCAClient(String accessKeyId, String accessKeySecret) throws Exception {
IClientProfile profile = DefaultProfile.getProfile("cn-hangzhou", accessKeyId, accessKeySecret);
//指定Endpoint，以下值为固定
DefaultProfile.addEndpoint("cn-hangzhou", "cn-hangzhou", "Qualitycheck", "qualitycheck.cn-hangzhou.aliyuncs.com");
return new DefaultAcsClient(profile);
}
/**
* 通过云呼SDK调用获取音频的相关参数
* @param args_
* @throws Exception
*/
public static void main(String[] args_) throws Exception {
/**
* 1.调用云呼SDK发起获取音频信息
* 具体以云呼文档为准,https://help.aliyun.com/document_detail/450651.html
*/
String ccAudioStr = getParamStr("","");
/**
* 例-ccAudioStr返回值,其中validTimes,channels为必要数据,其他按需获取
* {
* "autoSplit":1,
* "appKey":1**********1,
* "sampleRate":8,
* "callList":[
* {
* "callId":"job-2********8",
* "validTimes":[
* {
* "begin_time":0,
* "end_time":67060,
* "speaker_id":"xuan"
* }
* ],
* "resolveType":"ali-ACC",
* "instance":"report-test-2",
* "callee":"1********2",
* "accUid":1********1,
* "callStartTime":1659444574225,
* "customerServiceName":"x****qi",
* "tid":"760427ac-fa3f-4785-8286-1cb2cf3104b9",
* "callType":1,
* "skillGroupUUID":"listTest@report-test-2",
* "caller":"0********8",
* "customerServicePhone":"8********7",
* "channels":[
* {
* "speaker_id":"x****o",
* "channel_key":"ch-user-1********2-8********7-1********6-job-2********8"
* }
* ],
* "sourceType":1,
* "channelKey":"ch-user-1********2-8********7-1********6-job-2********8",
* "skillGroupName":"listTest",
* "voiceFileUrl":"https://ccc-v2-staging.oss-cn-hangzhou.aliyuncs.com/ccc-record-mixed/report-test-2/2022/08/job-2********8.mkv?Expires=1663124613&OSSAccessKeyId=L********q&Signature=bxLnpftFnn4h1GU1FqPPrgvGrCk%3D#v2",
* "skillGroupId":0,
* "customerServiceId":2**********4
* }
* ]
* }
*/
/**
* 2. 组装调用参数
*/
String jsonStr = assemble(ccAudioStr);
/**
* 例-jsonStr返回值,其中validTimes,channels,voiceFileUrl,audioType为必要数据,其他按需获取
* {
* "callList":[
* {
* "audioType":"ali-mkv",
* "validTimes":[
* {
* "begin_time":0,
* "end_time":67060,
* "speaker_id":"x****i"
* }
* ],
* "channels":[
* {
* "speaker_id":"x****i",
* "channel_key":"ch-user-1********2-8********7-1********6-job-2********8"
* }
* ],
* "voiceFileUrl":"https://ccc-v2-staging.oss-cn-hangzhou.aliyuncs.com/ccc-record-mixed/report-test-2/2022/08/job-2********8.mkv?Expires=1663124613&OSSAccessKeyId=L********q&Signature=bxLnpftFnn4h1GU1FqPPrgvGrCk%3D#v2",
* }
* ]
* }
*/
/**
* 3. 调用质检SDK发起音频质检任务
* 详细文档以质检为准,https://help.aliyun.com/document_detail/139399.html
*/
uploadAudioData(jsonStr);
}
/**
* 获取音频信息,调用UploadAudioData是作为入参用
* @param contactId 会话Id
* @param instanceId 实例Id
* @throws Exception
*/
public static String getParamStr(String contactId,String instanceId) throws Exception {
com.aliyun.ccc20200701.Client client = Sample.createCCClient("accessKeyId", "accessKeySecret");
com.aliyun.ccc20200701.models.GetUploadAudioDataParamsRequest getUploadAudioDataParamsRequest = new com.aliyun.ccc20200701.models.GetUploadAudioDataParamsRequest();
getUploadAudioDataParamsRequest.setContactId(contactId);
getUploadAudioDataParamsRequest.setInstanceId(instanceId);
com.aliyun.teautil.models.RuntimeOptions runtime = new com.aliyun.teautil.models.RuntimeOptions();
try {
// 复制代码运行请自行打印 API 的返回值
GetUploadAudioDataParamsResponse uploadAudioDataParamsWithOptions = client.getUploadAudioDataParamsWithOptions(getUploadAudioDataParamsRequest, runtime);
System.out.println(uploadAudioDataParamsWithOptions.getBody().getData().getParamsStr());
return uploadAudioDataParamsWithOptions.getBody().getData().getParamsStr();
} catch (TeaException error) {
// 如有需要，请打印 error
com.aliyun.teautil.Common.assertAsString(error.message);
} catch (Exception _error) {
TeaException error = new TeaException(_error.getMessage(), _error);
// 如有需要，请打印 error
com.aliyun.teautil.Common.assertAsString(error.message);
}
return null;
}
/**
* 按需组装jsonStr,这里只展示必要条件
* @param ccAudioStr
* @return
*/
public static String assemble(String ccAudioStr) {
JSONObject jsonStrObject = new JSONObject();
JSONObject ccStrObject = JSON.parseObject(ccAudioStr);
JSONArray callList = ccStrObject.getJSONArray("callList");
JSONArray jsonStrCallList = new JSONArray();
callList.add(
new JSONObject()
.fluentPut("validTimes",callList.getJSONObject(0).getJSONObject("validTimes"))
.fluentPut("channels",callList.getJSONObject(0).getJSONObject("channels"))
.fluentPut("voiceFileUrl",callList.getJSONObject(0).getString("voiceFileUrl"))
//注意! 需要额外传入参数audioType=ali-mkv
.fluentPut("audioType","ali-mkv")
);
jsonStrObject.put("callList",jsonStrCallList);
System.out.println(jsonStrObject.toJSONString());
return jsonStrObject.toJSONString();
}
public static void uploadAudioData(String ccAudioStr) {
UploadAudioDataRequest req = new UploadAudioDataRequest();
//可以在ccAudioStr的基础上添加其他参数
req.setJsonStr(ccAudioStr);
try {
UploadAudioDataResponse response = createSCAClient("accessKeyId","accessKeySecret").getAcsResponse(req);
// do something.
System.out.println(response.getCode());
System.out.println(response.getMessage());
System.out.println(response.getData());
} catch (Exception e) {
throw new RuntimeException(e);
}
}
}