How to purchase Alibaba Mail-Alibaba Mail(Alibaba Mail)-阿里云帮助中心

This topic describes how to purchase Alibaba Mail.

Step 1: Log in to Alibaba Cloud

If you are already an Alibaba Cloud member, log in directly.

If you are not an Alibaba Cloud member, register for an Alibaba Cloud account first. After registration, you can log in.

Step 2: Go to the Alibaba Mail purchase page

After you log in, open the following link to go to the purchase page: https://wanwang.aliyun.com/mail/.

Alternatively, on the Alibaba Cloud homepage, hover over Products in the navigation bar, search for "email", and click "corporate email".

Step 3: Select an Alibaba Mail edition

Select the Alibaba Mail edition that meets your needs and click the corresponding Buy Now button.

Note

The image shows basic information about each edition for reference only.

Purchase instructions

Standard edition

1. Select the number of accounts. A minimum of 5 accounts is required. For example, to purchase 5 email accounts, you can drag the slider or enter 5 in the text box.

2. Bind a domain name: If you already have a domain name, enter a valid domain name in the Existing domain name text box. If you do not have a domain name, select No, I want to register a new domain name, enter a candidate domain name, and click Check. The page shows whether the domain name is Available for registration and its price. If the domain name is already registered, the page displays a message indicating that it is Already taken. You can also go to Alibaba Cloud Domains to purchase a domain name and then return to this page to complete the binding.

3. Choose whether to purchase a service package. For more information, see VIP Service Package.

4. Select the subscription duration.

5. After you configure these options, the system calculates the price. Click Buy Now.

Note

The archive service provides a 5-year retention period by default. If you need to purchase a longer retention period when you purchase your mailboxes (for example, purchase an additional 5 years for a total of 10 years), you must still select a subscription duration. The archive service is billed based on the subscription cycle (monthly or yearly) of the main email product.

For example, you are purchasing corporate email for the first time. You want to retain emails for 10 years and pay for the entire service package annually.

Select "Add 5 years of archive".
You must select a subscription duration, such as "3 years".
The system associates the extended archive service with the "3-year main email product".
This means the archive service is only active for the 3-year subscription term of your main product. The service expires after 3 years and must be renewed to be reactivated.

AI Premium edition

1. Select the number of accounts. A minimum of 5 accounts is required. For example, to purchase 5 email accounts, you can drag the slider or enter 5 in the text box.

3. Choose whether to purchase a service package. For more information, see VIP Service Package.

4. Select the subscription duration.

5. After you configure these options, the system calculates the price. Click Buy Now.

Domestic version

1. Select the number of accounts. A minimum of 5 accounts is required. For example, to purchase 5 email accounts, you can drag the slider or enter 5 in the text box.

2. Enter the domain name to associate with your mailboxes.

3. Select the subscription duration.

4. After you make your selections, the system calculates the price. Click Buy Now.

Step 4: Confirm your purchase

Confirm your order details. After you read and accept the Alibaba Mail Terms of Service, click Go to Pay to proceed to the checkout page.

Step 5: Pay for your order

Select a payment method. Supported payment methods include Alipay, personal online banking, corporate online banking, and wire transfer.

After you select a payment method, click Pay to complete the payment.

Note: If you accidentally close the payment page, log in to the console, and choose Billing > Orders in the top navigation bar. In the order list, find the unpaid order and click Pay to complete the payment.

To void an unpaid order, log in to the Alibaba Cloud Billing Management console, and choose Billing > Orders in the top navigation bar. In the order list, find the unpaid order, click Void in the Actions column, and then click OK in the confirmation dialog box. A voided order cannot be restored. If you still need the product, you must place a new order.

Step 6: Set the administrator password

Once your payment is successful, go to the Alibaba Mail console. In the console, you can view and manage your purchased email products. To set the login password for the administrator account, click Manage > Reset Password to the right of the mailbox.

Step 7: Request an invoice

Step 8: Post-purchase configuration

After purchasing Alibaba Mail, you can proceed with further configurations, such as enabling the administrator account and assigning employee accounts.

We recommend the following configuration order:

Set the administrator password (If you already set a password during the purchase process, you do not need to set it again.)

Assign employee accounts

Email migration (if you need to migrate emails from your previous email service to Alibaba Mail)

DNS record configuration (If the domain name for your Alibaba Mail was previously used with another email service, you must delete or suspend the original DNS record before you add the DNS record for Alibaba Mail.)

For more information, see the Activation Guide.

FAQ

"Domain already bound" error

For more information, see Solutions for the "domain name is already bound" error.

Purchase with a corporate bank transfer

You must first add funds to your Alibaba Cloud account and then use your account balance to complete the purchase. For more information, see Corporate bank account wire transfer.

Obtain an invoice after a bank transfer

You cannot directly request an invoice for a top-up amount. After you consume the purchased cloud resources, request an invoice for your orders or bills in Invoice Management. Invoices are issued based on actual product consumption to determine the invoice content, tax rate, and invoicing entity information. After charges are generated for your consumption, go to the Invoice Management page to request an invoice.

Log in to Alibaba Mail

If you have created accounts and configured DNS records, click here to log in and send and receive emails.

If you have purchased mailboxes but have not yet configured them, see the Activation Guide to complete the configuration before use.