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Usage FAQ

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This topic covers frequently asked questions about using Personal Edition cloud computers.

Index

Connection and internet

How do I start using my cloud computer after purchase?

You connect to and use your cloud computer through the Wuying client. Personal Edition supports the following clients: Windows client, macOS client, Web client, Android client, iOS client, Alipay Mini Program, and WeChat Mini Program.

The following steps use Windows client as an example.

  1. Open the client and use the edition selector at the top to switch to the Personal Edition sign-in page.

  2. On the Personal Edition sign-in page, sign in with your phone number or by scanning a QR code. After you sign in, your cloud computers appear as cards in the Wuying client.

  3. On the cloud computer card, click the power-on icon.

    The power-on icon is a gray circular Power button in the lower-right corner of the card.

  4. After the cloud computer starts, click the connect button on the card to open it.

    The connect button is a blue circular icon in the lower-right corner of the card.

For detailed connection instructions, see Cloud computer usage overview. For tips on using your cloud computer, see Use cloud computers.

How do I view my usage history?

You can view your usage history through the Alipay or WeChat Mini Program. Other clients do not currently support viewing usage history.

  1. Search for and open the Elastic Desktop Service mini program in Alipay or WeChat.

  2. Tap Me at the bottom of the Mini Program.

  3. On the My Account page, tap Cloud Resource Usage History to view your cloud computer usage records.

    Note

    Usage records may be delayed by approximately 10 minutes.

Firefox access issues on Ubuntu

If you use the built-in Firefox browser on an Ubuntu cloud computer and receive a "403 Forbidden" error for websites that work correctly in Chrome, follow these steps to resolve the issue.

  1. In Firefox, click the 3 menu icon in the upper-right corner and select Add-ons and themes.

  2. In the new panel, select Extensions and click Add to Firefox.

  3. After the installation is complete, a new h icon appears in the upper-right corner of the browser.

  4. Restart the browser.

  5. Click the h icon and select .

  6. Click Apply (container).

VPN disconnection on Windows

If your virtual private network (VPN) software on a Windows cloud computer keeps disconnecting, you can add a domain-to-IP address mapping in the Hosts file to resolve the issue.

  1. Click vpnhosts.exe to download the tool.

  2. Open Command Prompt, navigate to the directory where the vpnhosts.exe tool is located, and run the following command to add the mapping to the Hosts file:

    .\vpnhosts.exe -set

    If the set hosts successfully message is returned, you have successfully modified the Hosts file.

    Important

    If you modify the Hosts file, you can still create a snapshot of the cloud computer, but you cannot use that snapshot to create a custom image.

To remove the mapping and restore the Hosts file, run the following command:

.\vpnhosts.exe -clean

If the clean hosts successfully message is returned, the hosts file is restored successfully.

Accessing high-security websites

When you access high-security websites from a Windows cloud computer, content may be blocked or pages may fail to load. For example, a page may not refresh during software registration, or a QR code may fail to appear. This can happen because IE Enhanced Security Configuration is disabled by default on Windows cloud computers. To fix this, enable the feature and add the website to your trusted sites. The following example uses a scenario where a Baidu Netdisk client fails to display a QR code.

  1. In the search box in the lower-left corner of the cloud computer desktop, enter Control Panel and open it.

  2. Set View by to Small icons and click Administrative Tools.

  3. Double-click Server Manager and click Local Server.

  4. In the Properties section, click Off next to IE Enhanced Security Configuration.

  5. In the Internet Explorer Enhanced Security Configuration panel, set both Administrators and Users to On (Recommended) and click OK.

    Reopen the Server Manager > Local Server page. The status of IE Enhanced Security Configuration is updated to On.

  6. When you access Baidu Netdisk again, a dialog box for Internet Explorer Enhanced Security Configuration appears. Note the website address at the top of the dialog box, click Add, enter the address in the Add this website to the zone text box, click Add, and then click Close.

  7. Another enhanced security dialog box may appear. Repeat the previous step: note the address, click Add, enter the address in the Add this website to the zone text box, click Add, and then click Close.

    Reopen Baidu Netdisk. The QR code on the sign-in page now refreshes automatically.

Does EDS Personal provide a dedicated public IP address?

No. EDS Personal cloud computers use a shared public IP address, not a dedicated one. Multiple cloud computers may share the same egress IP address. The shared IP address is also not static and may change at any time. There is no guarantee that the IP address remains the same across sessions. Because the IP is shared, external parties cannot use it to reach a specific cloud computer, and services deployed on the cloud computer are not directly accessible from the internet.

If you need a dedicated public IP address to expose services, use Elastic Compute Service (ECS) instead. For details, see What is ECS?.

How do I find the public IP address of my cloud computer?

Open a browser on your cloud computer and visit an IP lookup website such as https://myip.ipip.net to view the current egress public IP address.

Why does my egress IP location not match the region I selected?

EDS Personal cloud computers are not tied to a fixed region. The preferred location you select during setup (such as North China or East China) is a general geographic area. The system deploys your cloud computer to a nearby data center, but the actual data center location may differ from what the preferred location name implies. As a result, the city shown by an IP lookup website may not match the preferred location name. For example, selecting North China as the preferred location may result in an egress IP that resolves to Hangzhou. This is expected behavior and does not affect normal usage.

To look up your current egress IP address, see How do I find the public IP address of my cloud computer?.

Can I change the public IP address of my cloud computer?

No. EDS Personal does not allow you to manually change, specify, or pin a public IP address. The IP address is assigned automatically by the system and may change over time.

How do I increase the network speed of my cloud computer?

EDS Personal plans include 10 Mbps of internet bandwidth by default. You can upgrade the bandwidth. For more information, see Upgrading plan or network bandwidth.

Can I bind an EIP to my cloud computer for internet access?

No. EDS Personal cloud computers already have internet access built in and do not support binding an Elastic IP Address (EIP). You cannot use an EIP to change the public IP address or adjust the internet bandwidth.

Files and transfers

File upload size limits

Windows cloud computers do not have a file size limit for uploads. Linux cloud computers have a 4 GB limit per file.

Note

When you use the web client to connect to a cloud computer, uploads are limited to 2 GB. To transfer files larger than 2 GB, use the Windows client or macOS client.

How do I upload and download files on my cloud computer?

You can connect to your cloud computer through different clients, each of which supports slightly different file transfer methods. Choose the method that applies to your client. For more information, see Transfer files.

Copy-paste errors

Symptom

You cannot copy and paste a file from your local computer to a cloud computer.

Cause

The file path may be too long. The Windows operating system limits file paths to 260 characters. For more information about this limitation, see Maximum Path Length Limitation.

Solution

  • Shorten the file path or copy the files in smaller batches.

  • Use an alternative method to transfer the files, such as local disk mapping or the built-in file transfer feature.

Backup and restore

How do I restore cloud computer data from a restore point?

  1. Click Manage on the target cloud computer.

  2. On the Manage page, go to the Restore Points tab, find the target restore point, and click Restore on the right.

    Note

    • To restore your cloud computer disk data to the state when the restore point was created, shut down the cloud computer first.

    • Automatically generated restore points are listed here. Only the 7 most recent restore points are retained for each system disk and data disk. If you just activated your cloud computer, restore points may not yet be available because the scheduled creation time has not been reached.

  3. In the confirmation dialog box, click Confirm Restore.

How do I migrate data between cloud computers using images?

If you have multiple cloud computers and want to migrate all data from cloud computer A to cloud computer B, you can use the image feature. An image is a data backup that includes the operating system, initial application data, pre-installed software, and the data on the data disks you select.

Prerequisites

  • The cloud computers must belong to your personal account.

  • Cloud computer B (the destination) must not be shut down and must have a data disk capacity equal to or greater than that of cloud computer A.

    Note

    • If cloud computer B has a smaller data disk than cloud computer A, you can upgrade cloud computer B to a higher-tier plan to increase its disk capacity.

    • If cloud computer A and B are in different preferred locations, this operation may take longer, approximately 20 to 30 minutes.

    Important

    After the image is applied, all existing data on cloud computer B is overwritten by the data from cloud computer A. Back up any important data on cloud computer B before you proceed.

Procedure

Alipay/WeChat Mini Program

  1. Search for and open the Elastic Desktop Service mini program in Alipay or WeChat.

  2. Create an image for cloud computer A:

    1. On the card for cloud computer A, tap Manage.

    2. On the Images tab, tap Create Image.

    3. On the Create Image page, enter an image name and description, select the disks to include, choose whether to have the system clean up personal data, and then tap Shut Down and Create.

      Note

      You can create a maximum of 5 custom images.

  3. Apply the image to cloud computer B:

    1. On the card for cloud computer B, tap Manage.

    2. On the Images tab, tap Change Image.

    3. On the Change Image page, tap Select Image.

    4. On the Select Image panel, go to the My Images tab and select the image from cloud computer A.

    5. On the Change Image page, tap Shut Down and Apply.

Windows/macOS/Web client

  1. Open the client and log on to Personal Edition.

  2. In the left navigation pane, click Cloud Computers.

  3. Create an image for cloud computer A:

    1. On the card for cloud computer A, click Manage.

    2. On the Images panel, click Create Image.

    3. On the Create Image panel, select the disks to include, choose whether to have the system clean up personal data, and then click Create Now.

      Note

      You can create a maximum of 5 custom images.

  4. Apply the image to cloud computer B:

    1. On the card for cloud computer B, click Manage.

    2. On the Images panel, click Change Image.

    3. On the Change Image panel, click Select Image.

    4. On the Select Image panel, go to the My Images tab, select the image from cloud computer A, and click OK.

    5. On the Change Image panel, click Shut Down and Apply.

Android/iOS client

  1. Open the client and sign in to Personal Edition.

  2. Create an image for cloud computer A:

    1. On the card for cloud computer A, tap Manage.

    2. On the Images tab, tap Create Image.

    3. On the Create Image page, enter an image name and description, select the disks to include, choose whether to have the system clean up personal data, and then tap Shut Down and Create.

      Note

      You can create a maximum of 5 custom images.

  3. Apply the image to cloud computer B:

    1. On the card for cloud computer B, tap Manage.

    2. On the Images tab, tap Change Image.

    3. On the Change Image page, tap Select Image.

    4. On the Select Image panel, go to the My Images tab and select the image from cloud computer A.

    5. On the Change Image page, tap Shut Down and Apply.

How do I quickly set up a cloud computer with the same configuration as someone else's?

When setting up a new cloud computer or changing the image of an existing one, you can use an image share code provided by another user to quickly replicate their operating system, applications, and data.

Generate an image share code

The user sharing the image can generate an image share code by following these steps:

Alipay/WeChat mini program

  1. Search for and open the Elastic Desktop Service mini program in Alipay or WeChat.

  2. On the Cloud Resources tab, click Manage on the cloud computer card.

  3. On the Manage page, go to the Image tab and turn on the Share Image switch.

  4. On the Share Code Enabling Method page, select a method.

    Note

    An image share code can be reused. If you want to use the current image to overwrite a previously shared image, you can select Bind to Existing Image Code and choose an image code.

Windows/macOS/Web client

  1. Open the client and log on to the Personal Edition.

  2. In the lower-left corner of the cloud computer list page, click Image Management.

  3. On the My Images tab, find the image you want to share and turn on the switch to the right of Share Code.

Android/iOS client

  1. Open the client and log on to the Personal Edition.

  2. On the cloud computer card, click Manage.

  3. On the Manage page, go to the Image tab and turn on the Share Image switch.

    The automatically generated share code is displayed below.

Change the image of an existing cloud computer using a share code

For an existing cloud computer, you can use an image share code to change its image.

Alipay/WeChat mini program

  1. Search for and open the Elastic Desktop Service mini program in Alipay or WeChat.

  2. On the Cloud Resources tab, click Manage on the cloud computer card.

  3. On the Manage page, go to the Image tab and click Change Image.

  4. On the Change Image page, do one of the following:

    • To change to an existing image, click Select Image, choose a custom or shared image, and then click Confirm Shutdown and Change.

    • To change to a new shared image, click Import with Share Code, enter the image share code, and click OK. After importing the image, follow the previous step to apply it.

Windows/macOS/Web client

  1. Open the client and log on to the Personal Edition.

  2. In the left-side navigation pane, click My Cloud Computers.

  3. On the cloud computer card, click Manage.

  4. On the Image tab, click Change Image.

  5. On the Change Image page, do one of the following:

    • To change to an existing image, click Select Image, choose a custom image that you created or a shared image that you have imported, and then click OK.

    • To change to a new shared image, click Select Image, click Import Image with Share Code at the bottom of the dialog box, enter the image share code, and click OK. After the image is imported, you can apply it by following the previous step.

Android/iOS client

  1. Open the client and log on to the Personal Edition.

  2. On the cloud computer card, click Manage.

  3. On the Manage page, go to the Image tab and click Change Image.

  4. On the Change Image page, do one of the following:

    • To change to an existing image, click Select Image, choose a custom or shared image, and then click Confirm Shutdown and Change.

    • To change to a new shared image, click Import with Share Code, enter the image share code, and click OK. After importing the image, follow the previous step to apply it.

Set up a new cloud computer using an image share code

After purchasing a cloud computer plan, you can use an image share code to quickly set up the new cloud computer.

Alipay/WeChat Mini Program

  1. Search for and open the Elastic Desktop Service mini program in Alipay or WeChat.

  2. On the Cloud Resources tab, find the cloud computer card to be configured and tap Configure Now.

  3. On the Configure Cloud Computer page, tap Import Image.

  4. On the Image Information page, tap Enter Image Share Code, enter the share code, and then tap Next.

  5. On the Select Cloud Computer Specification Mode page, select a mode and tap Complete Configuration.

Windows/macOS client

  1. Open the client and log on to Personal Edition.

  2. In the left navigation pane, click Cloud Computers.

  3. On the cloud computer card to be configured, click Configure Now.

  4. On the Configure Cloud Computer page, go to the Configuration Method tab and click Import Image.

  5. In the Cloud Computer Basic Information dialog box, enter a custom name for the cloud computer, select a preferred location, and click OK.

  6. On the Pre-installed System tab, click Enter Image Share Code, enter the share code, and then click Next.

  7. On the Cloud Computer Specifications page, select a mode, and click Complete Configuration.

System and settings

Toolbar and performance panel

After you connect to a cloud computer, the toolbar is displayed as a floating ball on the desktop. The floating ball auto-hides when it is close to the edge of your screen. You can open the toolbar and performance panel as follows:

  • Open the toolbar

    On the cloud computer desktop, hover your mouse pointer over the small tab at the screen edge to reveal the floating ball.

  • Open the performance panel

    • Open the metrics bar: In the cloud computer, open the floating ball and click Metrics.

    • Switch the display mode: The metrics bar opens in simple mode by default. To display all metrics, click the icon on the right side of the metrics bar to switch to detailed mode. Click the icon to switch back to simple mode.

    • Close the metrics bar: Click the icon on the right side of the metrics bar.

Changing system time

No. Do not change the system time of a cloud computer. Changing the system time can cause service exceptions and may prevent you from connecting to the cloud computer.

Ubuntu Chinese IME issues

Symptom

  • When you switch to the Hanyu Pinyin (altgr) input method on an Ubuntu cloud computer, the cloud computer becomes unresponsive and a black screen appears.

  • After you use the Chinese (Intelligent pinyin) input method on an Ubuntu cloud computer and restart it, you can no longer enter Chinese characters.

Cause

  • Due to limitations of the Ubuntu operating system, the Hanyu Pinyin (altgr) input method does not work correctly in the IBus input method framework. If you switch to the Chinese input method in the Fcitx input method framework, the computer may become unresponsive or show a black screen.

  • Due to limitations of the Ubuntu operating system, the Chinese (Intelligent Pinyin) input method supports only the IBus framework. If you change to the Fcitx input method framework and restart the cloud computer, you can no longer enter Chinese characters.

Solution

To use the built-in Chinese input method of the Ubuntu system, apply the following settings.

  1. In the upper-right corner of the Ubuntu cloud computer desktop, click the icon and click Settings.

  2. In the left navigation pane of the Settings page, click Region & Language.

  3. In the Input Sources section, click the plus (+) icon, select Chinese > Chinese (Intelligent Pinyin), and then click Add.

    Note

    The built-in Chinese input method in the Ubuntu operating system supports only the IBus input method framework. To use the Fcitx input method framework, you must download and install a different third-party input method.

  4. On the Region & Language page, click Manage Installed Languages.

  5. On the Language tab, select IBus for the Keyboard input method system and click Close.

How do I get and change the root password on an Ubuntu cloud computer?

Ubuntu cloud computers do not have a root password set by default. To use root privileges for the first time, you need to switch to root from your current user and set a password.

Set the initial root password

After an Ubuntu cloud computer is created, the root account has no initial password and cannot be used to sign in directly. Follow these steps to switch to the root user and set a password.

  1. Open the Terminal application on your Ubuntu cloud computer desktop.

    Click the application grid button (the grid icon) in the lower-left corner of the desktop, find Terminal in the application list, and click it.

  2. Run the following command to switch to the root user.

    sudo su

  3. Run the following command to set the root password.

    passwd

    Enter the new password twice when prompted to complete the setup.

Fix "Authentication token manipulation error" when changing the root password

If you receive the error Authentication token manipulation error when setting the root password, follow these steps to resolve the issue:

  1. Open the Terminal application on your Ubuntu cloud computer desktop.

    Click the application grid button (the grid icon) in the lower-left corner of the desktop, find Terminal in the application list, and click it.

  2. Run the following command to switch to the root user.

    sudo su

  3. Run the following command to remove the immutable attribute.

    sudo chattr -i /etc/passwd /etc/shadow

  4. Run the following command and set a new root password when prompted.

    passwd

  5. Run the following command to re-lock the files for security.

    sudo chattr +i /etc/passwd /etc/shadow

Changing color format

No, this is not supported.

Display settings window closes

Symptom

On the cloud computer desktop, you right-click a blank area and select Display Settings. After a moment, the Settings window closes unexpectedly.

Cause

Related system services on the cloud computer are not running.

Solution

Enable the required system services:

  1. In the cloud computer, press Win+R. In the Run window, enter services.msc and click OK.

  2. In the Services window, start the following services one by one: Remote Procedure Call (RPC), Network Connection Broker, and Connected Devices Platform Service.

    1. Right-click the service name and select Properties.

    2. In the dialog box, set the Startup type to Automatic.

    3. Under Service status, click Start.

    4. Click Apply and then OK.

UI scaling issues

UI scaling changes may not apply to some applications because they are incompatible with dynamic resolution switching. Try restarting the cloud computer to resolve the issue. If the issue persists, report it to the software developer and request that they improve compatibility with dynamic resolution switching.

How do I switch to landscape mode on a mobile client?

When using a cloud computer on a mobile client, you can have the display orientation follow the device rotation automatically, or adjust it manually.

  • Auto-rotate: Unlock the rotation lock on your mobile device, then rotate the device. The cloud computer display rotates automatically to match.

  • Manual rotation: Tap the screen rotation button at the bottom of the floating action ball.

    Note

    This feature requires client version V7.7 or later.

For details, see Adjust screen orientation。

Software and games

Running local applications

No, you cannot run locally installed applications on a cloud computer. While you can run portable (installation-free) applications from a local drive, this approach is not recommended because it may degrade performance and increase bandwidth usage. To access local files, a better method is to enable local disk mapping, which allows you to read from and write to local files from within the cloud computer. For more information, see Policy overview.

Game software not running correctly

If your cloud computer meets a game's system requirements but the game still fails to run, the DirectPlay component may be missing. You can install it by following these steps.

  1. In the Windows cloud computer, go to Start > Windows Administrative Tools > Server Manager.

  2. On the Dashboard of Server Manager, click Add roles and features.

  3. On the Before You Begin, Installation Type, Server Selection, and Server Roles pages, keep the default settings and click Next.

  4. On the Features page, select DirectPlay and click Next.

  5. On the Confirmation page, click Install.

  6. Wait 2 to 5 minutes for the installation to complete and for the Results page to appear.

What is the difference between the system disk and the data disk? Can I run programs installed on the data disk?

On a Windows cloud computer, the C: drive is the system disk and the D: drive is the data disk.

The system disk is the default partition where the operating system is installed. It also stores system drivers, the Windows registry, default program directories (such as Program Files), and user folders (such as Desktop and Downloads). The data disk is a separate partition intended for storing your personal files and data.

You can install applications on the D: drive, just like on a regular PC. Any application that runs on the D: drive of a regular computer also runs on the D: drive of your cloud computer.

A game says no GPU is detected. What do I do?

Check whether your cloud computer is running in Esports mode. Only Esports mode provides a dedicated GPU. If you are not in Esports mode, stop the cloud computer and restart it with Esports mode selected.

An app installed from the Content Marketplace says the version is too old. What do I do?

Apps in the Content Marketplace may not always be updated to the latest version. If an app reports that its version is too old to function properly, download and install the latest version directly from the app's official website.

Can I deploy Dify, n8n, or other AI workflow platforms with Docker on my cloud computer?

Yes, cloud computers with a Linux image support Docker and can run containerized AI workflow platforms such as Dify and n8n. Windows cloud computers do not support Docker.

When purchasing a cloud computer, select a Linux image (such as Ubuntu 22.04) to install and use Docker. Alternatively, you can choose a community image with Docker pre-installed from the Content Marketplace to skip the manual setup.

Because the cloud computer uses a shared public IP address and does not support binding a dedicated public IP, web services deployed on the cloud computer are not directly accessible from the internet. To host publicly accessible services, use Elastic Compute Service (ECS) instead. For details, see What is ECS?.

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