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Purchase-related FAQ

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This topic answers frequently asked questions (FAQs) about purchasing Personal Edition cloud computers.

Contents

Get started with cloud computers

What is Personal Edition?

The Wuying cloud computer is available in the following editions:

  • Enterprise Edition: Designed for enterprises and organizations, this edition features multiple built-in security capabilities, supports convenient and large-scale O&M, and allows you to connect to cloud computers from multiple clients at any time. It is widely used for office work and in educational scenarios.

  • Personal Edition: A cloud computer for individual users. You can connect to it anytime, anywhere from a desktop, mobile, or web client. It is designed to meet a wide range of needs, including studying, office work, design, development, entertainment, and esports. It also features the powerful built-in Wuying Xiaoying AI assistant. You can upgrade or downgrade specifications at any time. Purchasing a single plan effectively gives you four computers with different configurations (4-core 8 GB, 8-core 16 GB, 16-core 64 GB, or a GPU-based esports mode) that you can switch between as needed.

    Note

    The term "core" in this context refers to a vCPU.

For more information about the differences between the Enterprise Edition and Personal Edition, see What is Wuying cloud computer Personal Edition.

Multi-client access

You can connect to and use your cloud computer through Wuying clients and mini programs, including the following:

  • Windows client

  • macOS client

  • Web client

  • Android client

  • iOS client

  • Alipay mini program

  • WeChat mini program

To download a client, go to the Wuying client download page. To use a mini program, search for it within Alipay or WeChat.

Multi-account sign-in

No. A Personal Edition cloud computer can be used by only one account at a time. Multiple accounts cannot sign in to the same cloud computer simultaneously. Each Personal Edition cloud computer is bound to an Alipay or WeChat account and can be used by only one account at any given time.

If multiple users need to share files, they can store the files on the system disk (C:) or data disk (D:). Different users can access these files during their respective sign-in sessions.

Secondary virtualization support

  • Hypervisors and virtual machine managers: Microsoft Hyper-V, VMware Workstation, Oracle VirtualBox, and Citrix Xen.

  • Android emulators: All Android emulators rely on VT-x and cannot be installed or run on a cloud computer.

  • Container and subsystem tools: Docker Desktop for Windows, Windows Subsystem for Linux (WSL), and similar tools.

  • Development tools that require nested virtualization: Tools such as Claude Code Desktop that need to launch local containers or virtual environments.

  • Game engines and other heavy software: Software with poor virtualization compatibility, such as Unreal Engine 5 (UE5), may behave unexpectedly.

  • Software with anti-VM detection: Some game clients and financial trading applications include mechanisms that detect virtualized environments. These applications may fail to start or may be forcefully terminated on a cloud computer.

Change the operating system

Yes, you can change the operating system of your cloud computer by replacing its image.

Alipay/WeChat mini program

  1. In Alipay or WeChat, search for and open the Wuying cloud computer mini program.

  2. On the Cloud Computers tab, tap the 个人版-齿轮图标.png icon in the lower-right corner of the cloud computer card whose operating system you want to change.

  3. On the Manage screen, scroll to the bottom and tap Restore or Reset.

  4. Select Reset to another system image, choose a new operating system from the list, and tap Change Now.

Windows/macOS/Web client

  1. Open the client and sign in to the Personal Edition.

  2. In the left-side navigation pane, click Cloud Computers.

  3. On the cloud computer card, click Manage.

  4. On the Image tab, click Restore to Initial Image.

  5. In the dialog box that appears, select Reset to another system image, choose the new operating system from the list, and then click OK.

Android/iOS client

  1. Open the Alibaba Cloud Workspace client and sign in to Personal Edition.

  2. On the cloud computer card, click Manage.

  3. On the Image tab, tap Restore to Initial Image.

  4. Select Reset to another system image, choose the new operating system from the list, and then tap Change Now.

Purchase and billing

Purchase a cloud computer

Alipay/WeChat mini program

  1. In Alipay or WeChat, search for and open the Wuying cloud computer mini program.

  2. At the top of the Cloud Computers tab, tap Wuying Store and select one of the following purchase methods.

    Purchase a plan

    1. On the Cloud Computer Plan card, tap Buy Now.

    2. On the Order Cloud Computer Plan page, select a plan and a subscription method, tap Confirm Order, and then follow the on-screen instructions to complete the process.

    Note

    After you purchase a plan, you must also complete the cloud computer configuration (such as selecting a configuration method, operating system, specifications, and pre-installed applications) before you can use the cloud computer.

    Redeem a cloud computer

    1. Tap Redemption Code/Coupon Code.

    2. In the Redemption Code/Coupon Code text box, enter your redemption code, tap Confirm Redemption, and then follow the on-screen instructions to complete the process.

Your Personal Edition cloud computers appear as cards under the Cloud Computer List on the Cloud Computers tab of the mini program. You can use the card to perform operations such as power off, start, restart, and configure.

Windows/macOS/Web client

  1. Open the client and sign in to the Personal Edition.

  2. In the left-side navigation pane, click Cloud Computers.

  3. At the top of the page, click Wuying Store and select one of the following purchase methods.

    Purchase a plan

    1. Click the Cloud Computer Plan tab.

    2. Select a Plan, and then select a Subscription Method.

      Note

      For more information about the differences between plans and subscription methods, see Product billing.

    3. Click Buy Now at the bottom, and then follow the on-screen instructions to complete the process.

    Note

    After you purchase a plan, you must also complete the cloud computer configuration (such as selecting a configuration method, operating system, specifications, and pre-installed applications) before you can use the cloud computer.

    Redeem a cloud computer

    1. In the upper-right corner, click Use Coupon Code.

    2. In the Enter redemption code/coupon code text box, enter your redemption code and click OK.

    3. Follow the on-screen instructions to complete the process.

    E-commerce pickup voucher

    For more information, see Use a pickup voucher to redeem a cloud computer and Wuying Core Hours.

Your Personal Edition cloud computers appear as cards on the client's Cloud Computers tab. You can use the card to perform operations such as power off, start, restart, and configure.

For detailed instructions on purchasing a cloud computer, see Obtain and configure a cloud computer.

Android client

  1. Open the client and sign in to the Personal Edition.

  2. At the top of the page, tap Wuying Store and select one of the following purchase methods.

    Purchase a plan

    1. On the Cloud Computer Plan card, tap Buy Now.

    2. On the Order Cloud Computer Plan page, select a plan and a subscription method, tap Confirm Order, and then follow the on-screen instructions to complete the process.

    Note

    After you purchase a plan, you must also complete the cloud computer configuration (such as selecting a configuration method, operating system, specifications, and pre-installed applications) before you can use the cloud computer.

    Redeem a cloud computer

    1. Tap Redemption Code/Coupon Code.

    2. In the Redemption Code/Coupon Code text box, enter your redemption code, tap Confirm Redemption, and then follow the on-screen instructions to complete the process.

Your Personal Edition cloud computers appear as cards on the Personal tab of the client's home page. You can use the card to perform operations such as power off, start, restart, and configure.

iOS client

Note

The iOS client supports a limited number of plans and product types, and does not support payment with your Alibaba Cloud account balance. We recommend that iOS users make purchases through the Alipay or WeChat mini program.

  1. Open the client and sign in to the Personal Edition.

  2. At the top of the page, tap Buy Cloud Computer.

  3. Select a Plan and a Subscription Method, and then tap Confirm Order.

Upgrade plan or network bandwidth

If your plan's disk capacity or network bandwidth no longer meets your needs, you can upgrade the cloud computer plan or network bandwidth.

Important

If you have an auto-renewing subscription, the subscription renews based on the upgraded plan.

Alipay/WeChat mini program

  1. In Alipay or WeChat, search for and open the Wuying cloud computer mini program.

  2. On the Cloud Computers tab, tap the 个人版-齿轮图标.png icon in the lower-right corner of the cloud computer card.

  3. At the bottom of the Manage screen, on the Billing tab, tap Change Plan/Network.

  4. On the Change Plan or Change Network tab, select a new plan or network bandwidth, and then tap Confirm Order.

  5. Follow the on-screen instructions to complete the payment.

Windows/macOS client

  1. Open the client and sign in to the Personal Edition.

  2. In the left-side navigation pane, click Cloud Computers.

  3. On the card of the cloud computer that you want to upgrade, click Manage.

  4. In the Plan panel, in the Billing section, click Change Plan/Network.

  5. On the Change Plan or Change Network tab, select a new plan or network bandwidth, agree to the terms of service, and then click Place Order Now.

  6. Follow the on-screen instructions to complete the payment.

Android client

  1. Open the client and sign in to the Personal Edition.

  2. On the cloud computer card, click Manage.

  3. On the Plan tab, in the Billing section, tap Change Plan/Network.

  4. On the Change Plan/Network screen, select a new plan or network bandwidth, and then tap Confirm Order.

What is a Wuying Core Hour?

  • Lingdou is the standard unit of measurement for resource consumption of cloud computers and cloud games over time.

  • Lingdou is consumed only when a cloud computer is running. No Lingdou is consumed during hibernation or when the cloud computer is shut down.

  • The Lingdou consumption rate varies depending on the cloud computer's running mode or the type of cloud game.

What is a Wuying Core Hour package?

  • A Lingdou package is a bundle containing a specific amount of Lingdou. You can use it to pay for any plan-based cloud computer (excluding duration-package cloud computers) and any cloud game in your account.

  • A Lingdou package has its own validity period. Any unused Lingdou will expire and be forfeited at the end of this period.

  • If you have run out of the Lingdou included in your cloud computer plan but the plan itself has not expired, the cloud computer will be shut down and become unusable. To continue using it, you can either wait for your monthly Lingdou quota to reset in the next billing cycle or purchase a Lingdou package to resume service immediately.

  • Unlike cloud computers, cloud games do not require a separate plan purchase. You can run them directly using Lingdou from a Lingdou package.

For information about how to purchase a Wuying Core Hour package, see Purchase a Wuying Core Hour package.

Check Wuying Core Hour usage

Alipay and WeChat

  1. In Alipay or WeChat, search for and open the Wuying cloud computer mini program.

  2. At the bottom of the home page, tap Me.

  3. On the My Account screen, tap Lingdou Details.

  4. You can view detailed records of your Lingdou on the Consumption and Increment tabs.

    Note

    Lingdou detail records are generated every 10 minutes and aggregated hourly.

Desktop and Web clients

  1. Open the client and sign in to the Personal Edition.

  2. In the left-side navigation pane, click Cloud Computers.

  3. Click the Lingdou card at the top, and then select Usage Details.

  4. You can view detailed records of your Lingdou on the Consumption and Increment tabs.

    Note

    Lingdou detail records are generated every 10 minutes and aggregated hourly.

Android and iOS clients

  1. Open the client and log in to the Individual Edition.

  2. At the bottom of the home page, tap Me, and then tap Lingdou Usage Details.

  3. You can view detailed records of your Lingdou on the Consumption and Increment tabs.

    Note

    Lingdou detail records are generated every 10 minutes and aggregated hourly.

Purchase limits

Possible reasons include:

  • You have reached the purchase limit. You can own a maximum of five Personal Edition cloud computers. If you previously redeemed a cloud computer with Yingzuan, this limit also includes deleted cloud computers in the mini program's recycle bin.

  • You have unpaid orders. Please pay for these orders before you can purchase more computers.

Find promotions

You can find information about Wuying cloud computer promotions in the following ways:

  • Check the current promotions and discounts on the Wuying Store purchase page in the client or mini program. Some Wuying Core Hour packages have discount tags, and available coupons are displayed at the bottom of the purchase page.

  • Monitor the plan pricing page for price changes to stay informed about the latest pricing and offers.

Promotions are for a limited time. Refer to the client or mini program for specific details and durations.

Renewal and unsubscription

Renew a cloud computer

Alipay/WeChat mini program

  1. In Alipay or WeChat, search for and open the Wuying cloud computer mini program.

  2. On the Cloud Computers tab, tap the 个人版-齿轮图标.png icon in the lower-right corner of the cloud computer card that you want to renew.

  3. On the Manage page, in the Billing section, tap Renew and follow the on-screen instructions.

Windows/macOS/Web client

  1. Open the client and sign in to the Personal Edition.

  2. In the left-side navigation pane, click Cloud Computers.

  3. On the card of the Personal Edition cloud computer that you want to renew, click Settings.

  4. In the Plan panel, in the Billing section, click Go to Subscribe and follow the on-screen instructions.

Android client

  1. Open the client and sign in to the Personal Edition.

  2. On the cloud computer card, click Manage.

  3. On the Plan tab, in the Billing section, tap Renew Plan and follow the on-screen instructions.

Cannot renew a cloud computer

You may be unable to renew your cloud computer for the following reasons:

  • If your cloud computer is a beta version, it cannot be renewed. You can purchase a new cloud computer and use the image feature to migrate your data. For more information, see How do I use an image to migrate cloud computer data?.

  • If you have a usage-based package, you can renew it only after the included hours are consumed or the package expires.

  • If your subscription cloud computer was obtained via a redemption code, you must contact the original seller to inquire about renewal.

Cannot open Alipay for renewal

This may be due to an unpaid order. Go to the Personal Edition mini program, find the unpaid order on the subscription or order page, cancel it, and then try to renew again.

Cancel a subscription

To cancel your subscription, use one of the following methods:

Cancel the subscription

If you have an auto-renewing subscription, make sure to cancel it before the next scheduled payment.

Note

If you cancel after the automatic payment has been processed, your subscription is extended for one more cycle, and the cancellation will take effect from the subsequent cycle. For charges that have already been deducted, you can request a refund by using the self-service unsubscription tool. For more information, see How do I unsubscribe from a cloud computer plan or Wuying Core Hour package?.

Alipay/WeChat mini program

  1. In Alipay or WeChat, search for and open the Wuying cloud computer mini program.

  2. At the bottom of the home page, tap the My Account tab.

  3. On the My Account tab, tap Subscription Management.

  4. On the Subscription Management page, find the active subscription and tap Cancel Subscription.

Windows/macOS/Web client

  1. Open the client and sign in to the Personal Edition.

  2. In the lower-left corner, click Order Management.

  3. On the Order Management page, on the Plan Package tab, click Subscription Management in the upper-right corner.

  4. On the Subscription Management page, find the active subscription and click Cancel Auto-renewing Subscription.

Disable password-free payment

If you disable password-free payment directly, automatic payments will fail. If payments fail for two consecutive days, the auto-renewing subscription is automatically canceled.

  1. In Alipay, search for and open Payment Settings.

  2. On the Payment Settings page, tap Auto-Renewal/Password-free Payment.

  3. On the Auto-Renewal/Password-free Payment page, tap the Password-free Payment tab, find and tap Alibaba Cloud Password-free Payment.

  4. Tap Disable Service, and then tap Confirm Disabling in the dialog box that appears.

Warning

Canceled subscriptions are automatically deleted 15 days after the current billing cycle ends. Once deleted, this data cannot be recovered. Make sure to back up your data in advance.

Prevent automatic payments

Causes

Automatic payments may occur for the following reasons:

  • You purchased a cloud computer plan in the Personal Edition client as an auto-renewing subscription. In this case, your Alipay account is charged automatically.

  • You enabled auto-renewal for a Personal Edition monthly plan package on the Billing Management page in the Alibaba Cloud console. In this case, charges may be automatically deducted from your Alibaba Cloud account balance.

    Important

    All management and usage operations for Personal Edition cloud computers can be completed within the Personal Edition client or mini program. To avoid unexpected charges, do not perform actions on the Billing Management page, such as manual renewals or changing auto-renewal settings.

Solution

  1. Make sure that you have canceled the subscription or disabled password-free payment in the Personal Edition client or mini program. For more information, see Cancel a subscription.

  2. Make sure that auto-renewal is not enabled on the Billing Management page.

    1. Go to the Billing Management page and sign in with the Alibaba Cloud account that is linked to the same phone number as your Personal Edition account.

    2. In the left-side navigation pane, choose Subscription Orders > Resource Renewal.

      Note

      This topic uses the new version of the console as an example. If your page looks different, you may be using the old version. Click Try New Version at the bottom of the left-side navigation pane.

    3. On the Resource Renewal page, on the Auto-renewal tab, check for a Personal Edition monthly plan package:

      • If none exists, you can ignore this step.

      • If one exists, in the Actions column, click the ⋮ icon and select Restore Manual Renewal.

        Important

        After you complete this step, do not perform manual renewals or enable auto-renewal on this page.

Unsubscribe from a plan or package

You can use the Self-service Unsubscription tool on the customer service page.

Note

You can only unsubscribe from resources within the current billing cycle, not from past cycles. For example, with an auto-renewing monthly subscription, if you are in the fourth month of your subscription, you can only unsubscribe from the fourth month, not the first three months.

  1. Open the Wuying Windows client or macOS client and sign in to the Personal Edition.

  2. In the common features area in the lower-left corner, choose Help & Feedback > Customer Service.

  3. In the chat window, send the keyword Unsubscribe. In the automated response, click Unsubscribe Now to the right of Wuying Personal Edition.

  4. On the Wuying Cloud Computer Self-service Unsubscription page, find the resource you want to unsubscribe from and click Unsubscribe in the Actions column.

    Note

    Unsubscription is not supported for plan upgrade orders.

  5. Confirm the unsubscription details, accept the related agreements and acknowledgments, and then click Unsubscribe Now.

    The unsubscription details include the instance to be unsubscribed, resource type, remaining duration, expiration time, refund amount, and refund destination. You must confirm that you have read the Refund Rules and have backed up your instance data.

Account and binding

Change the bound account

When you first sign in to the Personal Edition by scanning a QR code with Alipay or WeChat, the system links your Alipay or WeChat account to your Personal Edition account (an Alibaba Cloud account). Future sign-ins using the QR code will automatically log you into this linked account.

To change the bound account, follow these steps:

  1. Unbind the current account.

    1. Open the Windows client/macOS client and sign in to the Personal Edition.

    2. In the lower-left corner of the client, click your profile picture, and then click your username.

    3. At the bottom of the account information dialog box, to the right of Third-party Authentication, click Unbind.

    4. In the confirmation dialog box, click Confirm Unbinding.

      Note

      To unbind your Alipay account, you must also unbind your Taobao account if it is linked.

  2. Sign in to the Wuying Alipay/WeChat mini program again to complete the new binding.

Update the authorized phone number

Revoke and then re-authorize your phone number in the mini program. Follow these steps:

  1. In Alipay, search for and open the Wuying cloud computer mini program.

  2. Tap the icon in the upper-right corner of the page.

  3. In the panel that appears at the bottom, tap the settings icon.

  4. On the settings page, tap User Information.

  5. At the bottom of the Authorization Details page, tap Revoke Authorization, and then tap Confirm.

  6. Close the Wuying cloud computer mini program and reopen it. Then, follow the on-screen instructions to re-authorize your phone number.

Change the bound mobile number

The mobile number bound to the Personal Edition is the security mobile number associated with your Alibaba Cloud account. To change this number, see Change security mobile number.

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