事件消息格式

下列三个字段为所有类型事件的公共字段。

下面两个字段为所有坐席类事件的公共字段

• AgentCheckIn

• AgentReady

• AgentDialing

• AgentRinging

• AgentTalk

• AgentRelease

• AgentBreak

• AgentCheckOut

无特有字段，继承公有字段。

• AgentRingingTimeout

• SatisfactionSurveyOffer

• SatisfactionSurveyResponse

下面八个字段为所有话务类事件的公共字段

• Dialing

• Ringing

• Established

• Released

• Held

• Retrieved

• Muted

• Unmuted

• BlindTransfer

• AttendedTransfer

• InitiateConsultant

• StartConsultant

• StopConsultant

• StartConference

• StopConference

• Route2IVR

• Abandoned

• Enqueue

• QueueingTimeout

• QueueingOverflow

• QueueingCancelled

• QueueingFailure

• QueueingRerouted

• DispatchingFailure

• AssignAgent

• AssignAgentFailure

• StartMonitor

• StopMonitor

• StartCoach

• StopCoach

• BargeIn

• Intercept

• TextStream

• MediaStream

• RecordingReady

• DualTrackRecordingReady

• CDRReady

• IvrTracking

补充：下表列出了在不同的nodeType类型中nodeProperties和nodeVariables字段的示例值。大部分的nodeProperties变量可以通过IVR模块界面设置，nodeProperties变量是静态的，在模块编辑完成时就已经确定，而nodeVariables是动态的，它是在运行过程中产生的变量。

{
 "say": "正在转人工"
}

{
 "play": "aaa.wav"
}

{
 "queuePriority": 5,
 "agentGreetingSay": "你好，工号 ${agentDisplayName} 为您服务",
 "routingStrategy": "MOST_IDLE",
 "positionHintsSay": "请耐心等候，当前 ${queuePosition} 位",
 "queuingOverflowThreshold": "300",
 "say": "现在播放时区${sys.dateTime.zone} 播放星期 ${sys.dateTime.dayOfWeek} ",
 "periodicAnnouncementIntervalSeconds": 20,
 "queuingTimeoutSeconds": "600",
 "skillGroupId": "liutong@report-test-2",
 "routingStrategyParams": "{}"
}

{
 "agentChannelId": "ch-user-1866-80002300-1619332030313-job-7608da25-21cc-45fe-a0ce-217fd7495806"
}

{
 "caller": "01112345678",
 "callee": "1013"
}

{
 "maxTries": 5,
 "regex": "",
 "minLength": 1,
 "say": "请输入分支，按1转人工，按2转坐席。",
 "terminator": "#",
 "maxLength": 1,
 "timeout": 10
}

{
 "digits": "1"
}

{
 "expression": "'1'=='1'"
}

{
 "functionName": "HelloWorld",
 "parameters": "[{\"key\":\"name\",\"value\":\"alice\"},{\"key\":\"age\",\"value\":\"18\"}]"
}

{
 "responseBody": "{\"name\":\"Dear Sir undefined\",\"greeting\":\"Welcome!\"}",
 "requestParams": "[{\"key\":\"name\",\"value\":\"2021\"}]",
 "responseCode": 200
}

下面两个字段为所有预测式外呼类事件的公共字段

• CampaignSubmitted

无特有字段，继承公有字段。

• CampaignPaused

无特有字段，继承公有字段。

• CampaignResumed

无特有字段，继承公有字段。

• CampaignAborted

无特有字段，继承公有字段。

• CampaignCompleted

无特有字段，继承公有字段。

• CaseAttempted

{
    "agentId":"agent@ccc-test",
    "eventTime":"2022-06-28T01:12:46.131Z",
    "eventType":"AgentCheckIn",
    "instanceId":"ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test",
    "skillLevels":[
        {
            "skillGroupId":"skillgroup1@ccc-test",
            "skillLevel":5
        },
        {
            "skillGroupId":"skillgroup2@ccc-test",
            "skillLevel":8
        }
    ],
    "workMode":"ON_SITE"
}

{
    "agentId":"agent@ccc-test",
    "eventTime":"2022-06-28T01:21:50.088Z",
    "eventType":"AgentReady",
    "instanceId":"ccc-test",
    "outboundScenario":true,
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"OUTBOUND",
    "channelId":"ch-user-1760265****-8028****-1656379498152-job-26347736147911****",
    "contactId":"job-26347736147911****",
    "eventTime":"2022-06-28T01:24:58.162Z",
    "eventType":"AgentDialing",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "channelId":"ch-user-1892082****-8027****-1656382860790-job-c87272a4-3a0f-43c6-b00e-9f78f4a7****",
    "contactId":"job-c87272a4-3a0f-43c6-b00e-9f78f4a7****",
    "eventTime":"2022-06-28T02:21:01.866Z",
    "eventType":"AgentRinging",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "channelId":"ch-user-1779315****-8022****-1656384555441-job-26d27ea4-63fa-47d9-93d5-3ec7b5cc****",
    "contactId":"job-26d27ea4-63fa-47d9-93d5-3ec7b5cc****",
    "eventTime":"2022-06-28T02:49:18.168Z",
    "eventType":"AgentTalk",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"OUTBOUND",
    "channelId":"ch-user-1775203****-8028****-1656384637394-job-26349891702237****",
    "contactId":"job-26349891702237****",
    "eventTime":"2022-06-28T02:51:20.889Z",
    "eventType":"AgentRelease",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "breakCode":"default",
    "eventTime":"2022-06-28T02:53:14.319Z",
    "eventType":"AgentBreak",
    "instanceId":"ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "eventTime":"2022-06-28T02:54:25.560Z",
    "eventType":"AgentCheckOut",
    "instanceId":"ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "channelId":"ec5026c6-136c-4524-95f3-a4841321****",
    "contactId":"job-642dfca0-6220-433b-bad6-c8c86616****",
    "eventTime":"2022-06-28T03:02:33.064Z",
    "eventType":"AgentRingingTimeout",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "callee":"0275977****",
    "caller":"1501718****",
    "contactId":"job-58b60028-491a-4fbc-b936-3b99d35d****",
    "eventTime":"2022-06-28T02:56:19.333Z",
    "eventType":"SatisfactionSurveyOffer",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test",
    "surveyChannel":"IVR"
}

{
    "agentId":"agent@ccc-test",
    "contactId":"job-90e769da-93f1-432e-aade-d00d2fb9****",
    "eventTime":"2022-06-28T02:58:32.069Z",
    "eventType":"SatisfactionSurveyResponse",
    "instanceId":"ccc-test",
    "rating":"1",
    "surveyChannel":"IVR"
}

{
    "agentId":"agent@ccc-test",
    "broker":"0206629****",
    "callType":"BACK2BACK",
    "callee":"1585152****",
    "caller":"1872182****",
    "channelId":"ch-user-0206629****-1872182****-1656385068797-job-26350072646189****",
    "contactId":"job-26350072646189****",
    "eventTime":"2022-06-28T02:57:48.801Z",
    "eventType":"Dialing",
    "instanceId":"ccc-test"
}

{
    "callType":"OUTBOUND",
    "callee":"1357087****",
    "caller":"0206624****",
    "channelId":"ch-customer-0206624****-1357087****-1656385139148-job-26350102152699****",
    "contactId":"job-26350102152699****",
    "eventTime":"2022-06-28T02:59:01.843Z",
    "eventType":"Ringing",
    "instanceId":"ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1522153****",
    "caller":"05712801****",
    "channelId":"ch-user-1522153****-8010****-1656385228883-job-26350139790706****",
    "contactId":"job-26350139790706****",
    "eventTime":"2022-06-28T03:00:44.526Z",
    "eventType":"Established",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1301530****",
    "caller":"05712801****",
    "channelId":"ch-user-1301530****-8010****-1656385331416-job-26350182796578****",
    "contactId":"job-26350182796578****",
    "eventTime":"2022-06-28T03:02:54.449Z",
    "eventType":"Released",
    "instanceId":"ccc-test",
    "releaseInitiator":"1301530****",
    "releaseReason":"480 - Temporarily Unavailable",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "callee":"951****",
    "caller":"1768127****",
    "channelId":"ch-user-1768127****-8028****-1655785144785-job-bb2c77ca-c982-44dc-be83-7361e9e1****",
    "contactId":"job-bb2c77ca-c982-44dc-be83-7361e9e1****",
    "eventTime":"2022-06-21T04:21:51.993Z",
    "eventType":"Held",
    "heldChannelId":"9286a672-027d-4f22-aa3f-c661afa9****",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "callee":"05718866****",
    "caller":"1358511****",
    "channelId":"ch-user-1358511****-8028****-1655791298510-job-5c1fcf17-9653-4cd3-9d46-013fb262****",
    "contactId":"job-5c1fcf17-9653-4cd3-9d46-013fb262****",
    "eventTime":"2022-06-21T06:03:07.852Z",
    "eventType":"Retrieved",
    "instanceId":"ccc-test",
    "retrievedChannelId":"05811ecc-8184-4aac-9058-037ef7ea****",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "callee":"0275977****",
    "caller":"1868614****",
    "channelId":"ch-user-8022****-8022****-1656291688819-job-cb384e0f-e252-4cbe-8041-04be2bbf****",
    "contactId":"job-cb384e0f-e252-4cbe-8041-04be2bbf****",
    "destination":"8022****",
    "eventTime":"2022-06-27T01:01:28.868Z",
    "eventType":"BlindTransfer",
    "instanceId":"ccc-test",
    "originator":"8022****",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1065****",
    "caller":"0101234****",
    "channelId":"ch-user-8000****-8000****-1656397276817-job-26355188395986****",
    "contactId":"job-26355188395986****",
    "destination":"80001015",
    "eventTime":"2022-06-28T06:21:24.700Z",
    "eventType":"AttendedTransfer",
    "instanceId":"ccc-test",
    "originator":"8000****",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"CONSULTANT",
    "callee":"8000****",
    "caller":"8001****",
    "channelId":"ch-user-8000****-8001****-1656397276817-job-26355188395986****",
    "contactId":"job-26355188395986****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T06:21:16.873Z",
    "eventType":"InitiateConsultant",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"CONSULTANT",
    "callee":"8000****",
    "caller":"8001****",
    "channelId":"ch-user-8000****-8001****-1656397276817-job-26355188395986****",
    "contactId":"job-26355188395986****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T06:21:20.980Z",
    "eventType":"StartConsultant",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"CONSULTANT",
    "callee":"8000****",
    "caller":"8000****",
    "channelId":"ch-user-8000****-8000****-1656397276817-job-26355188395986****",
    "contactId":"job-26355188395986****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T06:21:24.700Z",
    "eventType":"StopConsultant",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"CONFERENCE",
    "channelId":"ch-user-8000****-8001****-1656397696298-job-26355369003136****",
    "contactId":"job-26355369003136****",
    "eventTime":"2022-06-28T06:28:16.368Z",
    "eventType":"StartConference",
    "instanceId":"ccc-test",
    "participants":[
        {
            "agentId":"agent2@ccc-test",
            "callee":"8000****",
            "caller":"8001****",
            "skillGroupId":"skillgroup1@ccc-test"
        },
        {
            "callee":"1065****",
            "caller":"0101111****"
        }
    ],
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "callType":"INBOUND",
    "callee":"951****",
    "caller":"1858928****",
    "channelId":"5b7bfb46-f187-4751-b2dc-554c4da6****",
    "contactFlowId":"449ac16c-d539-48a8-9f77-47155d50****",
    "contactId":"job-89d3978a-ba90-40f3-b1ce-df3c6cec****",
    "eventTime":"2022-06-20T12:21:50.123Z",
    "eventType":"Route2IVR",
    "flowType":"MAIN_FLOW",
    "instanceId":"ccc-test",
    "messageTime":1655727710123
}

{
    "abandonPhase":"IVR",
    "callType":"INBOUND",
    "callee":"951****",
    "caller":"1318607****",
    "channelId":"293a73a4-cb67-47d1-acf5-ca409326****",
    "contactFlowId":"449ac16c-d539-48a8-9f77-47155d50****",
    "contactFlowType":"MAIN_FLOW",
    "contactId":"job-bc3eccc6-661e-4cda-80ed-dbcea248****",
    "eventTime":"2022-06-20T12:17:11.728Z",
    "eventType":"Abandoned",
    "instanceId":"ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "callee":"05718866****",
    "caller":"1786820****",
    "channelId":"5fac5b7f-5467-4702-9393-77d926ea****",
    "contactFlowId":"CBX8_2nP****",
    "contactId":"job-b3728041-9f7d-4a4c-8b60-62a51739****",
    "eventTime":"2022-06-28T00:02:09.330Z",
    "eventType":"Enqueue",
    "flowType":"MAIN_FLOW",
    "instanceId":"ccc-test",
    "messageTime":1656374529330,
    "queueType":"Agent"
}

{
    "callType":"INBOUND",
    "callee":"05718930****",
    "caller":"1771275****",
    "channelId":"e43a2047-0d09-482a-baf0-fe1cfc40****",
    "contactId":"job-527d73a4-c59a-46ea-999f-c4362f21****",
    "eventTime":"2022-06-28T00:48:29.869Z",
    "eventType":"QueueingTimeout",
    "instanceId":"ccc-test",
    "queueType":"SkillGroup",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "callType":"INBOUND",
    "callee":"05718866****",
    "caller":"1786820****",
    "channelId":"5fac5b7f-5467-4702-9393-77d926ea****",
    "contactId":"job-b3728041-9f7d-4a4c-8b60-62a51739****",
    "eventTime":"2022-06-28T00:02:09.764Z",
    "eventType":"AssignAgent",
    "instanceId":"ccc-test",
    "queueType":"SkillGroup",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
 "agentId": "agent1@ccc-test",
 "callType": "OUTBOUND",
 "callee": "1065****",
 "caller": "0101234****",
 "channelId": "ch-user-1065****-8000****-1656400756594-job-26356652585570****",
 "contactId": "job-26356652585570****",
 "counterparty": "agent2@ccc-test",
 "eventTime": "2022-06-28T07:19:24.200Z",
 "eventType": "StartMonitor",
 "instanceId": "ccc-test",
 "skillGroupId": "skillgroup1@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1065****",
    "caller":"0101234****",
    "channelId":"ch-user-1065****-8000****-1656400756594-job-26356652585570****",
    "contactId":"job-26356652585570****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T07:19:26.300Z",
    "eventType":"StopMonitor",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1065****",
    "caller":"0101234****",
    "channelId":"ch-user-1065****-8000****-1656400735632-job-26356634688894****",
    "contactId":"job-26356634688894****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T07:19:04.840Z",
    "eventType":"StartCoach",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1065****",
    "caller":"0101234****",
    "channelId":"ch-user-1065****-8000****-1656400735632-job-26356634688894****",
    "contactId":"job-26356634688894****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T07:19:08.020Z",
    "eventType":"StopCoach",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"BARGE",
    "callee":"8000****",
    "caller":"8001****",
    "channelId":"ch-user-8000****-8001****-1656400767426-job-26356652585570****",
    "contactId":"job-26356652585570****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T07:19:28.720Z",
    "eventType":"BargeIn",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent1@ccc-test",
    "callType":"INTERCEPT",
    "callee":"8000****",
    "caller":"1065****",
    "channelId":"ch-user-1065****-8000****-1656400735632-job-26356634688894****",
    "contactId":"job-26356634688894****",
    "counterparty":"agent2@ccc-test",
    "eventTime":"2022-06-28T07:18:55.680Z",
    "eventType":"Intercept",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test"
}

{
    "agentId":"agent@ccc-test",
    "beginOffsetMS":623860,
    "beginTime":"2022-06-20T12:03:08Z",
    "callType":"OUTBOUND",
    "callee":"1527155****",
    "caller":"05710000****",
    "channelId":"ch-user-1527155****-8031****-1655725954288-job-26073619978162****",
    "channelName":"ch-user-1527155****-8031****-1655725954288-job-26073619978162****",
    "channelType":"agent",
    "contactId":"job-26073619978162****",
    "customerId":"1527155****",
    "endOffsetMS":624834,
    "eventTime":"2022-06-20T12:03:11Z",
    "eventType":"TextStream",
    "extraInfo":"speechRate=75;emotionIndex=0",
    "finished":true,
    "instanceId":"predictivecall",
    "skillGroupId":"skillgroup1@ccc-test",
    "text":"****",
    "wordInfoList":[
        {
            "beginOffsetMS":623860,
            "endOffsetMS":624347,
            "word":"****"
        },
        {
            "beginOffsetMS":624347,
            "endOffsetMS":624834,
            "word":"****"
        }
    ]
}

{
    "agentId":"agent@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1587148****",
    "caller":"951****",
    "channelId":"ch-user-1587148****-8027****-1655726380579-job-26073798783017****",
    "channelName":"ch-user-1587148****-8027****-1655726380579-job-26073798783017****",
    "channelType":"agent",
    "contactId":"job-26073798783017****",
    "customerId":"1587148****",
    "eventTime":"2022-06-20T12:03:12Z",
    "eventType":"MediaStream",
    "extraInfo":"",
    "instanceId":"ccc-test",
    "skillGroupId":"skillgroup1@ccc-test",
    "streamingContactId":"job-26073798783017****_EIaiH_1655726398997",
    "streamingSessionEvent":"SessionFinish"
}

{
    "agentIds":"agent@ccc-test",
    "contactId":"job-d55111ba-41c7-4226-90ae-d7be729a****",
    "downloadURL":"https://****.oss-cn-shanghai.aliyuncs.com/ccc-record-mixed/ccc-test/2022/06/job-d55111ba-41c7-4226-90ae-d7be729a****.wav?Expires=1655812992&OSSAccessKeyId=****&Signature=****",
    "duration":178,
    "endTime":"2022-06-20T12:02:53.821Z",
    "eventTime":"2022-06-20T12:03:12.531Z",
    "eventType":"RecordingReady",
    "fileName":"job-d55111ba-41c7-4226-90ae-d7be729a****.wav",
    "instanceId":"ccc-test",
    "startTime":"2022-06-20T11:59:56.743Z"
}

{
    "agentIds":"agent@ccc-test",
    "contactId":"job-26073827232141****",
    "downloadURL":"https://****.oss-cn-shanghai.aliyuncs.com/ccc-record-mixed/ccc-test/2022/06/job-26073827232141****.mkv?Expires=1655812991&OSSAccessKeyId=****&Signature=****",
    "duration":102,
    "endTime":"2022-06-20T12:02:48.930Z",
    "eventTime":"2022-06-20T12:03:11.638Z",
    "eventType":"DualTrackRecordingReady",
    "fileName":"job-26073827232141****.mkv",
    "instanceId":"ccc-test",
    "startTime":"2022-06-20T12:01:07.916Z"
}

{
    "agentIds":"agent1@ccc-test,agent2@ccc-test",
    "callType":"OUTBOUND",
    "callee":"1598388****",
    "caller":"1650111****",
    "contactId":"job-26073887236278****",
    "dispositionCode":"NoAnswer",
    "endTime":"2022-06-20T12:03:11.968Z",
    "eventTime":"2022-06-20T12:03:12.243Z",
    "eventType":"CDRReady",
    "instanceId":"ccc-test",
    "skillGroupIds":"skillgroup1@ccc-test,skillgroup2@ccc-test",
    "startTime":"2022-06-20T12:03:11.478Z"
}

{
    "callee":"951****",
    "caller":"1358879****",
    "channelId":"9c14d153-8ce1-4c93-bbcf-905d8885****",
    "contactId":"job-a80142d2-f3a4-4950-ad37-f30aa4c0****",
    "eventTime":"2022-06-20T12:07:35.132Z",
    "eventType":"IvrTracking",
    "flowId":"449ac16c-d539-48a8-9f77-47155d50****",
    "flowType":"MAIN_FLOW",
    "instanceId":"ccc-test",
    "nextNodeId":"10",
    "nodeAction":"LEAVE",
    "nodeExitCode":"Success",
    "nodeId":"7",
    "nodeName":"欢迎语",
    "nodeProperties":{
        "play":"75029307E1438FF192F06C170E87****.wav",
        "audioResourceId":"925c9600-9733-47c1-8edd-80757a41****.wav"
    },
    "nodeType":"PLAY_OR_SAY",
    "nodeVariables":{

    }
}