简介
我们的产品目标，是在合规性允许的情况下让阿里云上的 Salesforce 与全球其他地方的 Salesforce 尽可能保持一致。但是，由于技术或监管原因，存在少量的功能差异。
因技术和监管等因素会随着时间的推移而发生变化，因此本文档是对当前时间点产品差异化的描述，并将不断迭代更新。
阿里云上的 Salesforce 提供三个版本：CN Unlimited Edition（CN无限版，简称为CN UE）、CN Enterprise Edition（CN企业版，简称为CN EE） 和 CN Developer Edition（CN研发版，简称CN DE）。其中，CN无限版广泛应用于各行业客户的业务与生产，涵盖销售、服务及其结合的三大核心云模块，为企业提供全面的客户关系管理工具；CN企业版专为中国市场量身定制，以更具竞争力的价格和功能，满足复杂业务的需求，CN研发版则为阿里云上的 Salesforce ISV 合作伙伴提供研发测试租户环境。这三个版本与 Salesforce 全球版共享相同的限额（如存储和 API等），但一些限制传输或需要跨境连接的功能默认关闭。此外，部分功能取决于产品路线图，可能会在未来版本中推出。与全球其他地区的 Salesforce CRM 一样，阿里云上的 Salesforce CRM 也遵循每年三次的主要发布时间表。
产品与功能差异
产品或功能 | 可用（但有差异） | （暂）不提供 | 备注 |
Adoption Assistance | ✔️ | 因依赖于外部第三方服务，暂不提供如下功能： Optimizer app Access to the Transition Assistant Lightning Experience Welcome Mat | |
Auth Providers | ✔️ | 不支持预定义的社交网络身份验证提供商（Apple、Facebook、Janrain 等）。 支持Salesforce，OpenID Connect 和自定义身份验证提供商（Custom Authentication Providers）。 | |
Backup and Restore | ✔️ | 不支持备份和恢复。 | |
B2B Commerce deployed with Lightning Experience | ✔️ | 不支持使用 Lightning Experience 的 B2B Commerce 。 | |
Big objects | ✔️ | 暂不提供大对象（big object）。 | |
Client-side tools | ✔️ | 使用 Data Loader、Salesforce DX 等客户端工具之前，需要您的管理员在组织中创建连接应用程序（Connected App），并将登录端点 endpoint 指向 login.sfcrmproducts.cn。 | |
Commerce Cloud | ✔️ | 不提供 Salesforce Commerce Cloud，也没有 Salesforce Checkout 和自助服务订单中心等功能。 Salesforce 和阿里云已发布了 Salesforce 社交电商（Salesforce Social Commerce），这是一款专为中国市场打造的Headless电商中台产品，能够管理和统一企业在Web网站、移动App及小程序等多种渠道的电商应用，以获得客户的360度视图，从而提高客户体验和促进业务增长。 | |
CPQ | ✔️ | 暂不提供 CPQ。 | |
CRM Analytics | ✔️ | 不提供 CRM Analytics。 | |
Data Cloud | ✔️ | 不提供 Data Cloud。 | |
Data Assessment | ✔️ | 不提供公司推荐（Company Recommendation）。 不提供数据评估选项卡（Data assessment tab）。 不提供数据旅程公司匹配功能（Data journey company match）。 已禁用 Data.com Discovery。 | |
Data Cloud | ✔️ | 不提供 Data.com Clean。 Data.com Prospector 已禁用。 | |
Data Mask | ✔️ | 暂不提供 Data Mask。 | |
Document Generation | ✔️ | 不提供文档生成功能（Document Generation），这是 Omnistudio 的一部分。 | |
Duplicate Blocking | ✔️ | 不提供 Duplicate Blocking。 提供 ISV的产品和应用，供选用。 | |
Einstein.ai | ✔️ | 基于 Cloud to Cloud 的 Einstein.ai Data Access 已禁用。 | |
Einstein Activity Capture | ✔️ | 不提供与 Outlook 和 Gmail 的集成。 | |
Einstein Bots | ✔️ | 不提供 Einstein Bots。 | |
Einstein Case Classification | ✔️ | 不提供案例（Case）分类功能。 | |
Einstein EP API | ✔️ | Einstein 元数据模型已禁用。 Einstein 元数据访问已禁用。 | |
Einstein Prediction Builder | ✔️ | 不提供 Prediction Builder 和相关功能。 | |
Einstein Search | ✔️ | 不提供 AI搜索功能。 | |
Einstein SmartAgent Suggested Article | ✔️ | 不提供Einstein文章推荐。 Einstein答案已禁用。 Einstein答案片段已禁用。 | |
Einstein SmartAgent Suggested Response | ✔️ | 不提供 Einstein 回复建议不可用。 不可用。 事件监控不可用。 EE、UE、PE等全球版本在中国不可用。提供本地版本。 | |
✔️ | 不提供电子邮件中继（Email Relay）、Gmail 集成和同步、Outlook 集成和同步、通过外部电子邮件服务发送、电子邮件日志、高级电子邮件安全性和测试送达功能。 | ||
Event Monitoring | ✔️ | 暂不提供 Event Monitoring。 | |
Edition | ✔️ | 不提供 Unlimited Edition 无限版、Enterprise Edition 企业版、Professional Edition 专业版的全球版本，但为本地市场专属提供 CN Unlimited Edition 无限版和 CN Enterprise Edition 企业版。 | |
Experience Cloud | ✔️ | 体验云网站（Experience Cloud）必须在客户自定义域名下运行。 不提供外出消息（Out-of-office messages）。 Trailhead 徽章卡已禁用。 不支持 CMS。 帖子不能按情绪分类。 不支持在内容详细信息页面上的富文本编辑器中使用视频。 站点地图生成已禁用。 默认的体验云 CDN 已禁用；客户可使用自己的 CDN 服务，比如阿里云 CDN 服务。 | |
Field Service | ✔️ | 暂不提供现场服务功能（Field service）。 | |
Flow Builder | ✔️ | 暂不提供 Cloud Flow Designer。 | |
Flow orchestration and NBA | ✔️ | 暂不提供Flow编排和NBA。 | |
Geocodes | ✔️ | 暂不提供地理编码。 | |
Google Apps | ✔️ | 不提供谷歌应用程序。 不提供Gmail 连接器。 | |
Help Links | ✔️ | 产品内置的帮助文档链接至全球 Salesforce 帮助和培训，但未针对阿里云上的Salesforce 进行修订。 | |
In-App Guidance | ✔️ | Lightning 中的用户反馈不可用。 | |
Intelligent Swarming | ✔️ | 不提供 Slack、智能集群或服务集群。 | |
Lightning Bridge | ✔️ | 在 Canvas App Previewer 中，不提供 Heroku 快速启动按钮。 | |
Lightning Console | ✔️ | 不提供控制台中的调试视图。 | |
Lightning Object Creator | ✔️ | 不提供Lightning 对象创建器。 | |
Lightning Platform Partnerships | ✔️ | 不提供 Google Sheets、Skype for Salesforce 和 Cisco Spark。 | |
Lightning Sync | ✔️ | 不提供 Lightning Sync。 | |
Maps and Location Services | ✔️ | 暂不提供地图和定位服务。 | |
Marketing Cloud Account Engagement | ✔️ | 不提供账号参与功能（Account Engagement）。 | |
Microsoft Teams Integration | ✔️ | 不提供与Microsoft Teams 集成。 | |
Mobile Features | ✔️ | 暂不提供移动 App。 | |
Mobile Push | ✔️ | 暂不提供移动推送。 | |
Omnichannel | ✔️ | 不提供全渠道路由和监管。 | |
Omnistudio | ✔️ | 不提供 Omnistudio。 | |
Platform Encryption & Keys | ✔️ | 不提供自签名证书功能。 | |
Platform Functions | ✔️ | 不提供平台功能。 | |
Private Connect | ✔️ | 不提供私有连接。 | |
Pub/sub API | ✔️ | 不提供发布/订阅 API 。 | |
Public link | ✔️ | 不支持通过公共链接共享内容和文件。 | |
Quip | ✔️ | 不提供 Files Connect（包括 Quip）不可用。 不提供Isotope （Engage）。 | |
Sales Cloud Einstein | ✔️ | 不提供 Sales Cloud Einstein。 | |
Sales Cloud Leads | ✔️ | 潜在客户开发集成受到限制（没有可用的公共潜在客户来源） | |
Sales Dialer | ✔️ | 不提供 Sales Dialer。 | |
Salesforce Authenticator | ✔️ | 不提供Salesforce Authenticator 应用。 支持 TOTP 多因子认证，但不支持推送通知消息。 | |
Salesforce Classic | ✔️ | 不支持 Salesforce Classic。 | |
Salesforce Connect | ✔️ | 暂不提供 Salesforce Connect。 | |
Salesforce Inbox | ✔️ | 不提供 Salesforcec Inbox。 | |
Scratch Org | ✔️ | 开通启用 Scratch Org 需要提交工单。 且使用 Trialforce 模板创建 Scratch Org。 | |
Self Service Discovery | ✔️ | 不提供富链接预览渲染（Rich link preview rendering）。 | |
Service Cloud Messaging | ✔️ | 不提供实时消息传送。 | |
Service Cloud - Social Customer Service | ✔️ | 不提供Social Publisher and Social Objects。 | |
Service Cloud - SOS | ✔️ | 不提供Service Cloud - SOS。 | |
Service Cloud - Web2Case, Web2Lead | ✔️ | 不提供 Recaptcha 验证方式。 | |
Social Accounts, Contacts, and Leads | ✔️ | 社交资料不可用（如 Twitter 和 YouTube）。 | |
Topic Influence Work for Knowledge | ✔️ | 不提供主题事件跟踪（Topics event tracking）功能。 |
Background information
Our product goal is to align Salesforce on Alibaba Cloud with Salesforce elsewhere in the world, as compliance allows. However, a small number of feature differences exist because of technical or regulatory reasons.
Technical, regulatory, and other factors change over time. Therefore, this topic describes the product and feature differences at the current point in time and will be iteratively updated.
Salesforce on Alibaba Cloud is available in two editions: CN Edition for production use and CN Developer Edition for application development. Both editions provide Salesforce applications tailored to meet local compliance and unique market needs in China. The CN Edition has the same limits and quotas, such as those for storage and APIs, as the Unlimited Edition of global Salesforce. However, some features that restrict transfers or require cross-border connections are disabled by default. Some features are subject to the product roadmap and will be available in future releases. Salesforce on Alibaba Cloud Customer Relationship Management (CRM) follows the same schedule of three major releases per year as Salesforce CRM elsewhere in the world.
Product and feature differences
Product or feature | Available but with differences | Unavailable now | Remarks |
Adoption Assistance | ✔️ | The following features are unavailable because they rely on external third-party services: Optimizer app Access to the Transition Assistant Lightning Experience Welcome Mat | |
Auth Providers | ✔️ | Predefined social network authentication providers, such as Apple, Facebook, and Janrain, are not supported. Salesforce, OpenID Connect, and custom authentication providers are supported. | |
Backup and Restore | ✔️ | Backup and restoration are not supported. | |
B2B Commerce deployed with Lightning Experience | ✔️ | B2B Commerce deployed with Lightning Experience is not supported. | |
Big objects | ✔️ | Big objects are unavailable. | |
Client-side tools | ✔️ | Before you use client tools such as Data Loader and Salesforce DX, your administrator needs to create a connected app in your organization and point the logon endpoint to login.sfcrmproducts.cn. | |
Commerce Cloud | ✔️ | Salesforce Commerce Cloud is unavailable. Features such as Salesforce Checkout and self-service order center are also unavailable. Salesforce Social Commerce released by Salesforce and Alibaba Cloud is a headless e-commerce mid-end product specifically designed for the Chinese market. It helps enterprises manage and unify e-commerce channels including websites, mobile apps, and mini programs. It brings to brands 360º customer view to improve customer experience and drive brands' business growth. | |
CPQ | ✔️ | Configure, price, and quote (CPQ) is unavailable. | |
CRM Analytics | ✔️ | CRM Analytics is unavailable. | |
Data Cloud | ✔️ | Data Cloud is unavailable. | |
Data Assessment | ✔️ | Company Recommendation is unavailable. No data assessment tab is available. Data journey company match is unavailable. Data.com Discovery is disabled. | |
Data Cloud | ✔️ | Data.com Clean is unavailable. Data.com Prospector is disabled. | |
Data Mask | ✔️ | Data Mask is unavailable. | |
Document Generation | ✔️ | Document generation, which is part of OmniStudio, is unavailable. | |
Duplicate Blocking | ✔️ | Duplicate blocking is unavailable. ISV products and applications are available for selection. | |
Einstein.ai | ✔️ | Cloud-to-cloud-based Einstein.ai Data Access is disabled. | |
Einstein Activity Capture | ✔️ | Integration with Outlook and Gmail is unavailable. | |
Einstein Bots | ✔️ | Einstein bots are unavailable. | |
Einstein Case Classification | ✔️ | Case classification is unavailable. | |
Einstein EP API | ✔️ | The Einstein metadata model is disabled. Einstein metadata access is disabled. | |
Einstein Prediction Builder | ✔️ | Prediction Builder and related features are unavailable. | |
Einstein Search | ✔️ | AI search is unavailable. | |
Einstein SmartAgent Suggested Article | ✔️ | Einstein Article Recommendations is unavailable. Einstein Search Answers is disabled. Einstein answer clips are unavailable. | |
Einstein SmartAgent Suggested Response | ✔️ | Einstein Reply Recommendations is unavailable.
Event monitoring is unavailable. Global editions such as EE, UE, and PE are unavailable in China. A local version is available. | |
✔️ | Email relay, Gmail integration and synchronization, Outlook integration and synchronization, sending through external email services, email logs, advanced email security, and test delivery are unavailable. | ||
Event Monitoring | ✔️ | Event monitoring is unavailable. | |
Edition | ✔️ | Global editions such as EE, UE, and PE are unavailable, and only a local version is available. | |
Experience Cloud | ✔️ | Experience Cloud must run within a customer-defined domain name. Out-of-office messages are unavailable. Trailhead badge cards are disabled. CMS is not supported. Posts cannot be categorized by sentiment. Videos are not supported in the rich text editor on the content details page. Sitemap generation is disabled. The default Community Cloud or Experience Cloud Content Delivery Network (CDN) is disabled. Customers can use their own CDN services, such as Alibaba Cloud CDN. | |
Field Service | ✔️ | The field service is unavailable. | |
Flow Builder | ✔️ | Cloud Flow Designer is unavailable. | |
Flow orchestration and NBA | ✔️ | Flow orchestration and NBA are unavailable. | |
Geocodes | ✔️ | Geocoding is unavailable. | |
Google Apps | ✔️ | No Google app is available. No Gmail connector is available. | |
Help Links | ✔️ | The product's built-in help documentation links to global Salesforce help and training, but is not revised for the CN edition. | |
In-App Guidance | ✔️ | User feedback in Lightning is unavailable. | |
Intelligent Swarming | ✔️ | Slack and intelligent clusters or service clusters are unavailable. | |
Lightning Bridge | ✔️ | In Canvas App Previewer, the Heroku quick startup button is unavailable. | |
Lightning Console | ✔️ | The debug view is unavailable in the console. | |
Lightning Object Creator | ✔️ | Lightning Object Creator is unavailable. | |
Lightning Platform Partnerships | ✔️ | Google Sheets, Skype for Salesforce, and Cisco Spark are unavailable. | |
Lightning Sync | ✔️ | Lightning Sync is unavailable. | |
Maps and Location Services | ✔️ | Maps and location services are unavailable. | |
Marketing Cloud Account Engagement | ✔️ | Account engagement is unavailable. | |
Microsoft Teams Integration | ✔️ | Integration with Microsoft Teams is unavailable. | |
Mobile Features | ✔️ | No mobile app is available. | |
Mobile Push | ✔️ | Mobile Push is unavailable. | |
Omnichannel | ✔️ | Omnichannel routing and governance are unavailable. | |
Omnistudio | ✔️ | OmniStudio is unavailable. | |
Platform Encryption & Keys | ✔️ | The self-signed certificate feature is unavailable. | |
Platform Functions | ✔️ | Platform features are unavailable. | |
Private Connect | ✔️ | Private Connect is unavailable. | |
Pub/sub API | ✔️ | The Pub/Sub API is unavailable. | |
Public link | ✔️ | Sharing content and files by using public links is not supported. | |
Quip | ✔️ | Files Connect (including Quip) is unavailable. Isotope (Engage) is unavailable. | |
Sales Cloud Einstein | ✔️ | Sales Cloud Einstein is unavailable. | |
Sales Cloud Leads | ✔️ | Lead generation and integration are restricted. No public lead source is available. | |
Sales Dialer | ✔️ | Sales Dialer is unavailable. | |
Salesforce Authenticator | ✔️ | Salesforce Authenticator is unavailable. Time-based one-time password (TOTP) multi-factor authentication is supported, but notification push is not supported. | |
Salesforce Classic | ✔️ | Salesforce Classic is not supported. | |
Salesforce Connect | ✔️ | Salesforce Connect is unavailable. | |
Salesforce Inbox | ✔️ | Salesforce Inbox is unavailable. | |
Scratch Org | ✔️ | To enable Scratch Org, you need to submit a ticket. You need to use the Trialforce template for Scratch Org creation. | |
Self Service Discovery | ✔️ | Rich link preview rendering is unavailable. | |
Service Cloud Messaging | ✔️ | Real-time messaging is unavailable. | |
Service Cloud - Social Customer Service | ✔️ | Social Publisher and Social Objects are unavailable. | |
Service Cloud - SOS | ✔️ | Service Cloud - SOS is unavailable. | |
Service Cloud - Web2Case, Web2Lead | ✔️ | The reCAPTCHA verification method is unavailable. | |
Social Accounts, Contacts, and Leads | ✔️ | Social profiles such as Twitter and YouTube are unavailable. | |
Topic Influence Work for Knowledge | ✔️ | Topic event tracking is unavailable. |