调用ListCallDetailRecords获取呼叫中心中的通话详单数据。

从系统可靠性角度考虑,目前查询日期区间限制为最大7天。如果业务需要做大量数据的处理,建议您导出数据到自己的系统,做进一步的数据使用。另外页面中的下载报表功能,可以导出1个月的数据。

注意:为了保证查询效率,返回数据中的 TotalCount 字段,只会在查询第一页时赋值。查询其他页时返回0。

调试

您可以在OpenAPI Explorer中直接运行该接口,免去您计算签名的困扰。运行成功后,OpenAPI Explorer可以自动生成SDK代码示例。

请求参数

名称 类型 是否必选 示例值 描述
Action String ListCallDetailRecords

系统规定参数。取值:ListCallDetailRecords

InstanceId String 9cfad875-6260-4a53-ab6e-b13e3fb31f7d

呼叫中心实例ID

PageNumber Integer 1

分页序号

PageSize Integer 10

分页大小,最大数量为100

PhoneNumber String 123445667

待获取数据的呼叫中心的电话号码

StartTime Long 1532448000000

获取的历史数据的起始时间。缺省为0,代表从当天的0时开始。

StopTime Long 1532707199000

获取的历史数据的终止时间。缺省为0,代表截止到目前的时间。

Criteria String 客服组

搜索条件。

可以根据客户电话、坐席姓名、技能组名称来搜索。

ContactType String Outbound,Inbound

按呼叫类型筛选。

取值:Inbound(呼入),Outbound(呼出),Back2Back(双呼),PredictiveDial(预测试外呼),PrivacyDial(虚拟号码外呼) 多个条件以逗号隔开。

ContactDisposition String NoAnswer,AbandonedInContactFlow,AbandonedRing

按挂断类型筛选。

取值:Success(正常),NoAnswer(未接通),AbandonedInContactFlow(IVR中放弃),AbandonedInQueue(排队放弃),AbandonedRing(振铃放弃),QueueOverflow(排队超时),OneStepTransfer(转外线),多个条件以逗号隔开。

WithRecording Boolean true

是否需要录音。默认需要,显式的指明不需要可以加快查询速度。

ContactId String 123

通过指定的contactId来查询某一通电话的记录,contactId可以通过软电话SDK发生通话时获取到。

OrderBy String ASC

按时间升降序排列。默认升序,取值: ASC/DESC。

返回数据

名称 类型 示例值 描述
CallDetailRecords Struct

获取到的通话详单

List Array

对象列表

CallDetailRecord
AgentNames String 千牛卖家测试

参与通话的座席,多个座席之间以逗号分隔。

Agents Array

座席列表

CallDetailAgent
AgentId String 1018206773021870

座席ID,等同于该座席的RAM子账户ID。

Feedback String 基本技能太差

不满意情况下二级反馈信息

Satisfaction String 不满意

满意度

CalledNumber String 12344445555

被叫号码

CallingNumber String 075536560715

主叫号码

ContactDisposition String Success

电话结束原因。

参考枚举值:Success(正常),NoAnswer(未接通),AbandonedInContactFlow(IVR中放弃),AbandonedInQueue(排队放弃),AbandonedRing(振铃放弃),QueueOverflow(排队超时),OneStepTransfer(转外线)。

ContactId String 2118423213

话务ID,全局唯一,对应于 ACC的ACID。

ContactType String Outbound

通话类型。

参考枚举值:Inbound(0) 内呼, Outbound(1) 外呼, Internal(2) 内部通话。

Duration Integer 15

通话持续时间,单位为秒。

Feedback String 基本技能太差

不满意度反馈描述

InstanceId String 14b32e95-405b-4514-8118-85e64b2266db

呼叫中心实例ID

Recordings Array

录音列表

Recording
AgentId String 1018206773021870

座席ID,等同于该座席的RAM子账户ID。

AgentName String 千牛卖家测试

座席名称

ContactId String 2118422093

通话ID

Duration Integer 7

通话时长

FileDescription String 20190104121607-千牛卖家测试

录音文件别名

FileName String 154657536797300080308468.wav

录音文件名

QualityCheckTaskId String xxx

智能质检任务ID

QualityCheckTid String xxx

智能质检文本ID

StartTime Long 1546575367000

通话开始时间

Satisfaction Integer 3

满意度对应的按键,比如1或者2。

注:只有在发送满意度邀请给客户,并且客户做出评价反馈后,才返回本字段。如果未发送或者发送但未评价,返回内容中不包含本字段。

SatisfactionDesc String 不满意

在发送满意度客户评价的情况下,该字段为满意度按键(Satisfaction)对应的描述,比如满意、非常满意。若为“未发送”,表示未发送满意度评价邀请给客户;若为“未评价”,表示发送满意度邀请给客户,但客户未评价。

SkillGroupIdList String 68536c62-9c25-4201-b4fa-cb15a0d6a929,68536c62-9c25-4201-b4fa-cb15a0d6a00

参与通话的座席所述的技能组ID,多个技能组ID以逗号分隔。

SkillGroupNames String 默认技能组

参与通话的座席所述的技能组,多个技能组以逗号分隔。

StartTime Long 1546575494000

电话开始时间,内呼从进入IVR开始,外呼从开始接通计算。

PageNumber Integer 1

分页序号

PageSize Integer 5

分页大小

TotalCount Integer 3

对象总数

Code String OK

响应码

HttpStatusCode Integer 200

HTTP状态码

Message String

响应信息

RequestId String D70B6625-B54F-4831-BDC4-917A7EBBCE77

请求ID

Success Boolean true

是否成功

示例

请求示例

http(s)://[Endpoint]/?Action=ListCallDetailRecords
&InstanceId=9cfad875-6260-4a53-ab6e-b13e3fb31f7d
&PageNumber=1
&PageSize=10
&Criteria=”18801001234(或skillGroupName或agentName)
&<公共请求参数>

正常返回示例

XML 格式

<RequestId>0C8688BA-DA10-473A-ACFF-2A6024DFF03C</RequestId>
<CallDetailRecords>
    <TotalCount>13</TotalCount>
    <PageSize>10</PageSize>
    <PageNumber>1</PageNumber>
    <List>
        <CallDetailRecord>
            <CalledNumber>13011110813</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>Success</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587519561000</StartTime>
            <Agents>
            </Agents>
            <Duration>138</Duration>
            <ContactId>2670898993</ContactId>
            <Recordings>
                <Recording>
                    <FileDescription>20200422093935-社科测试账号</FileDescription>
                    <QualityCheckTid>07918896-5c9c-41a3-8678-b66c2b62911c</QualityCheckTid>
                    <FileName>158751957570800080331895.wav</FileName>
                    <StartTime>1587519575000</StartTime>
                    <Duration>124</Duration>
                    <ContactId>2670898993</ContactId>
                    <AgentId>282366787439559254</AgentId>
                    <AgentName>社科测试账号</AgentName>
                    <QualityCheckTaskId>799B6184-0209-4C1B-89F0-FA674CBD7640</QualityCheckTaskId>
                </Recording>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>18701699172</CallingNumber>
            <Feedback/>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>社科测试账号</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>18801341452</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>Success</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587525413000</StartTime>
            <Agents>
            </Agents>
            <Duration>38</Duration>
            <ContactId>2671052337</ContactId>
            <Recordings>
                <Recording>
                    <FileDescription>20200422111709-cloudcallcenter</FileDescription>
                    <QualityCheckTid>71152e69-6f30-44d6-be61-05038f96ff5f</QualityCheckTid>
                    <FileName>158752542975700080320550.wav</FileName>
                    <StartTime>1587525429000</StartTime>
                    <Duration>22</Duration>
                    <ContactId>2671052337</ContactId>
                    <AgentId>1059803544828509</AgentId>
                    <AgentName>cloudcallcenter</AgentName>
                    <QualityCheckTaskId>F2F2145F-FA40-49D3-87AD-12363E67CF66</QualityCheckTaskId>
                </Recording>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>18701699172</CallingNumber>
            <Feedback/>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>cloudcallcenter</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>17611585421</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>NoAnswer</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587527312000</StartTime>
            <Agents>
            </Agents>
            <Duration>14</Duration>
            <ContactId>2671102211</ContactId>
            <Recordings>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>07362784190</CallingNumber>
            <Feedback/>
            <SkillGroupNames>新派鸽测试技能组,派鸽测试1技能组,售后技术支持技能组,我是派鸽崔晓玲测试技能组我最美耶</SkillGroupNames>
            <AgentNames>派鸽</AgentNames>
            <SkillGroupIdList>f4a588d8-ebf1-4f19-a448-9e29273cc361,ff208027-6708-452c-bc19-e43efd7cd7dc,ee3eeca9-9277-4f4a-89f3-ff2f4ee80641,0ead7334-83e7-42a0-a5bd-c2ef9f18ef28</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>17611585421</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>Success</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587527332000</StartTime>
            <Agents>
            </Agents>
            <Duration>58</Duration>
            <ContactId>2671103433</ContactId>
            <Recordings>
                <Recording>
                    <FileDescription>20200422114907-派鸽</FileDescription>
                    <QualityCheckTid>31f54d19-4cf5-41be-8071-09f00e2005b5</QualityCheckTid>
                    <FileName>158752734742900080301522.wav</FileName>
                    <StartTime>1587527347000</StartTime>
                    <Duration>43</Duration>
                    <ContactId>2671103433</ContactId>
                    <AgentId>237432034227828673</AgentId>
                    <AgentName>派鸽</AgentName>
                    <QualityCheckTaskId>214219FF-ED0C-45DC-8EE7-4D043E414F65</QualityCheckTaskId>
                </Recording>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>05923293391</CallingNumber>
            <Feedback/>
            <SkillGroupNames>新派鸽测试技能组,派鸽测试1技能组,售后技术支持技能组,我是派鸽崔晓玲测试技能组我最美耶</SkillGroupNames>
            <AgentNames>派鸽</AgentNames>
            <SkillGroupIdList>f4a588d8-ebf1-4f19-a448-9e29273cc361,ff208027-6708-452c-bc19-e43efd7cd7dc,ee3eeca9-9277-4f4a-89f3-ff2f4ee80641,0ead7334-83e7-42a0-a5bd-c2ef9f18ef28</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>13011110813</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>Success</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587531425000</StartTime>
            <Agents>
                <CallDetailAgent>
                    <Satisfaction>未评价</Satisfaction>
                    <AgentId>282366787439559254</AgentId>
                </CallDetailAgent>
            </Agents>
            <Duration>546</Duration>
            <ContactId>2671129420</ContactId>
            <Recordings>
                <Recording>
                    <FileDescription>20200422125720-社科测试账号</FileDescription>
                    <QualityCheckTid>7a5675c5-991d-4fb7-afca-cd63ed9bc170</QualityCheckTid>
                    <FileName>158753144098400080331895.wav</FileName>
                    <StartTime>1587531440000</StartTime>
                    <Duration>531</Duration>
                    <ContactId>2671129420</ContactId>
                    <AgentId>282366787439559254</AgentId>
                    <AgentName>社科测试账号</AgentName>
                    <QualityCheckTaskId>9AB77A01-9A6B-496B-A8C1-DDC82DE593B8</QualityCheckTaskId>
                </Recording>
            </Recordings>
            <SatisfactionDesc>未评价</SatisfactionDesc>
            <CallingNumber>18701699172</CallingNumber>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>社科测试账号</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>18201282276</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>Success</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <Satisfaction>1</Satisfaction>
            <StartTime>1587533004000</StartTime>
            <Agents>
                <CallDetailAgent>
                    <Satisfaction>满意</Satisfaction>
                    <AgentId>282366787439559254</AgentId>
                </CallDetailAgent>
            </Agents>
            <Duration>54</Duration>
            <ContactId>2671139584</ContactId>
            <Recordings>
                <Recording>
                    <FileDescription>20200422132339-社科测试账号</FileDescription>
                    <QualityCheckTid>f6f8900d-a7d7-4669-af89-7ea8fa09c08f</QualityCheckTid>
                    <FileName>158753301941500080331895.wav</FileName>
                    <StartTime>1587533019000</StartTime>
                    <Duration>39</Duration>
                    <ContactId>2671139584</ContactId>
                    <AgentId>282366787439559254</AgentId>
                    <AgentName>社科测试账号</AgentName>
                    <QualityCheckTaskId>097F0D4F-9C9D-4F31-B975-A673C7A41C55</QualityCheckTaskId>
                </Recording>
            </Recordings>
            <SatisfactionDesc>满意</SatisfactionDesc>
            <CallingNumber>18701699172</CallingNumber>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>社科测试账号</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>18201282276</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>Success</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587533076000</StartTime>
            <Agents>
            </Agents>
            <Duration>123</Duration>
            <ContactId>2671140103</ContactId>
            <Recordings>
                <Recording>
                    <FileDescription>20200422132531-社科测试账号</FileDescription>
                    <QualityCheckTid>8f4cbdc8-8a25-4452-9aea-fab0065f8740</QualityCheckTid>
                    <FileName>158753313199900080331895.wav</FileName>
                    <StartTime>1587533131000</StartTime>
                    <Duration>68</Duration>
                    <ContactId>2671140103</ContactId>
                    <AgentId>282366787439559254</AgentId>
                    <AgentName>社科测试账号</AgentName>
                    <QualityCheckTaskId>C5B24DD9-386A-4CBE-B37A-406E4B49EB5B</QualityCheckTaskId>
                </Recording>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>18701699172</CallingNumber>
            <Feedback/>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>社科测试账号</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>17630774300</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>NoAnswer</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587537004000</StartTime>
            <Agents>
            </Agents>
            <Duration>5</Duration>
            <ContactId>2671290587</ContactId>
            <Recordings>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>02124196528</CallingNumber>
            <Feedback/>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>cloudcallcenter</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>17630774300</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>NoAnswer</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587537018000</StartTime>
            <Agents>
            </Agents>
            <Duration>16</Duration>
            <ContactId>2671290954</ContactId>
            <Recordings>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>057188045012</CallingNumber>
            <Feedback/>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>cloudcallcenter</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
        <CallDetailRecord>
            <CalledNumber>17630774300</CalledNumber>
            <ContactType>Outbound</ContactType>
            <ContactDisposition>NoAnswer</ContactDisposition>
            <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>
            <StartTime>1587537502000</StartTime>
            <Agents>
            </Agents>
            <Duration>3</Duration>
            <ContactId>2671317344</ContactId>
            <Recordings>
            </Recordings>
            <SatisfactionDesc>未发送</SatisfactionDesc>
            <CallingNumber>057188049947</CallingNumber>
            <Feedback/>
            <SkillGroupNames>默认技能组</SkillGroupNames>
            <AgentNames>cloudcallcenter</AgentNames>
            <SkillGroupIdList>a053e6d5-16ee-4283-9c81-631b78ae08a2</SkillGroupIdList>
        </CallDetailRecord>
    </List>
</CallDetailRecords>
<HttpStatusCode>200</HttpStatusCode>
<Code>OK</Code>
<Success>true</Success>

JSON 格式

{
	"RequestId": "0C8688BA-DA10-473A-ACFF-2A6024DFF03C",
	"CallDetailRecords": {
		"TotalCount": 13,
		"PageSize": 10,
		"PageNumber": 1,
		"List": {
			"CallDetailRecord": [
				{
					"CalledNumber": "13011110813",
					"ContactType": "Outbound",
					"ContactDisposition": "Success",
					"InstanceId": "9cfad875-6260-4a53-ab6e-b13e3fb31f7d",
					"StartTime": 1587519561000,
					"Agents": {
						"CallDetailAgent": []
					},
					"Duration": 138,
					"ContactId": "2670898993",
					"Recordings": {
						"Recording": [
							{
								"FileDescription": "20200422093935-社科测试账号",
								"QualityCheckTid": "07918896-5c9c-41a3-8678-b66c2b62911c",
								"FileName": "158751957570800080331895.wav",
								"StartTime": 1587519575000,
								"Duration": 124,
								"ContactId": "2670898993",
								"AgentId": "282366787439559254",
								"AgentName": "社科测试账号",
								"QualityCheckTaskId": "799B6184-0209-4C1B-89F0-FA674CBD7640"
							}
						]
					},
					"SatisfactionDesc": "未发送",
					"CallingNumber": "18701699172",
					"Feedback": "",
					"SkillGroupNames": "默认技能组",
					"AgentNames": "社科测试账号",
					"SkillGroupIdList": "a053e6d5-16ee-4283-9c81-631b78ae08a2"
				},
				{
					"CalledNumber": "18801341452",
					"ContactType": "Outbound",
					"ContactDisposition": "Success",
					"InstanceId": "9cfad875-6260-4a53-ab6e-b13e3fb31f7d",
					"StartTime": 1587525413000,
					"Agents": {
						"CallDetailAgent": []
					},
					"Duration": 38,
					"ContactId": "2671052337",
					"Recordings": {
						"Recording": [
							{
								"FileDescription": "20200422111709-cloudcallcenter",
								"QualityCheckTid": "71152e69-6f30-44d6-be61-05038f96ff5f",
								"FileName": "158752542975700080320550.wav",
								"StartTime": 1587525429000,
								"Duration": 22,
								"ContactId": "2671052337",
								"AgentId": "1059803544828509",
								"AgentName": "cloudcallcenter",
								"QualityCheckTaskId": "F2F2145F-FA40-49D3-87AD-12363E67CF66"
							}
						]
					},
					"SatisfactionDesc": "未发送",
					"CallingNumber": "18701699172",
					"Feedback": "",
					"SkillGroupNames": "默认技能组",
					"AgentNames": "cloudcallcenter",
					"SkillGroupIdList": "a053e6d5-16ee-4283-9c81-631b78ae08a2"
				},
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